Phone contract cancellation rights?

bigbulldog

thommo41 wrote: »

Robt are you visually impaired?

Hi,you asked for advise a number of members have given you what you wanted and because you do like what there saying and keep saying you resort to personal insults which IMHO is not very nice is it.:(

Money_Grabber13579

thommo41 wrote: »

I absolutely see what you're saying, but when their coverage says your signal is strong, and your iPhone says 4 of 5 bars strength, but you only manage upto 60k downloads, it's unusable

Your signal might be strong and showing 4 out of 5 bars, but that says nothing about the internet. All that says is that you can make good quality phone calls without being cut off! The internet is totally separate from that.

thommo41

I know the strong signal doesn't translate to a fast internet speed. But 3G speeds drop dramatically when the signal levels decrease. So in other words, If I'm only getting <60k at 4/5 3G signal strength, then It's not looking promising at all.
Anyone on 3 with an iPhone got the speedtest.net app? If so, can you run it and see what you get? Speedtest.net's site has never failed to give me accurate readings before, but perhaps the app is giving incorrect results? I doubt it though, I use the Sky News app all the time, and on three, I'm lucky if I can watch any of the video reports.
Incidentally, I went to Cannock this weekend, very low 3G signal, and to swadlincote (DE11), and I got 3G on and off there, unable to browse the internet as it was constantly loosing the 3G.
I've had my SIM in my mates iPhone and It's consistantly as bad in his, ruling out the handset. I will wait with baited breath for my phone call from three today...

thommo41

[FONT=&quot]Update - by 1pm I hadn't received a call, so anxious to resolve this, I called them. Queue lots of waiting, and plenty more deja-vous!
I went from customer services, who again sent me to the technical department as only they can authorise cancellations within 14 days due to network issues. They once again went over the same information and troubleshooting, all of which got me nowhere (again). I explained everything, and said I appreciate your patience, but I am loosing mine, I simply want authorisation to cancel because without adequate data, it's not fit for purpose. I held the line a few times, and again they said I'd need to contact web sales/commerce team. I did this, they once again said that only customer services can authorise returns on used handsets. They transferred me, so again I had to go through the menus etc... Several minutes later, I spoke with someone else in customer services who was confused why they were speaking to me about cancellations, but they thankfully agreed to speak with the web sales team while I was on hold. 47 minutes since the original call was made, I was speaking to someone, who read me the returns procedure. I am to wait for a returns package and ensure the phone is not used in the mean time, even to receive a text or call. So the phone is off. I'm told I need to cut the sim in half also.
Phew - I think I will wait until I get a package in the post before I breath a sigh of relief though.

Alan
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Panda1

robt wrote: »

Yes, quite right, anyone who knows what they are talking about clearly work for the company someone is complaining about. It must be wonderful living in your little world with the crazy logic you seem to have.

You simply don't like the (correct) answers that have been given - and that is tough luck I'm afraid.

You took out a contract. The phone works just fine - you get a strong signal. You are looking for a reason to cancel - that is what it boils down to. It is pretty much pointless debating with you about it because you are the ONLY person who is right, and people who deal with questions like the ones you asked every single day on this site are wrong.

My other half had very similar problems with Three so I sympathize with the OP. robt- he was looking for advise about his rights regarding canceling the contract from the way I see if you had absolutely nothing useful to add.

For the record a polite call centre does not make a helpful call centre. Anybody who’s tried to end their contract will probably know what I mean!

robt_2

Panda1 wrote: »

My other half had very similar problems with Three so I sympathize with the OP. robt- he was looking for advise about his rights regarding canceling the contract from the way I see if you had absolutely nothing useful to add.

Actually I will think you find my first rely to the thread was very useful, not to mention accurate. Not my problem if people don't like the truth.

thommo41

For closure on this topic, I'd like to praise three (no, really!) for making the final leg of the cancellation process so easy and stress free! Yes, it took hours of conversations, an probably an hour in automated phone systems, having to speak to the same departments over-and-over, but once they agreed to cancel, the returns package (royal mail special delivery) came within 3 days, I bagged up the phone (as new, minus the factory screen stickers/protectors) and sent it back the next day. I then tracked it's progress using the reference number on the package. It got to them the next morning, so I called that afternoon, they said they had received the phone, so would process my card refund that day. 4 working days later, my £189 has been refunded as promised. I'm very happy with the outcome, it's just a real shame the experience was tarnished by the steps leading up to it!
Can I recommend Three? Given the issues you have if you want to cancel, probably not. Persistence paid off for me, but it wasn't made easy! I cannot comment on how easy this would be with any other providor though, as I have only had to do it once with o2 a few years back. I hear from various forums that iPhone 4 returns are a nightmare with all providers.
If you can afford the phone outright, get it and try PAYG. When/if you're happy, get a simplicity/Sim only deal and save money over the term of the contract.
Cheers, Alan