Phone contract cancellation rights?

davieg11

ALWAYS remember that this forum as well as others is closely monitored by 3 employees who will give you bad advice.

gjchester

davieg11 wrote: »

If 3 want to play hardball and not let you cancel, then put phone in microwave oven for 4 seconds to fry it and return as faulty. Job done.

Leaving aside the fact it's fraud..

You'd be stuck with a useless phone and still have to pay the contract per month. Chances are they's want to repair it and you'd be found out that way.

Your mobile phone contract is really two contract, one for the airtime and one for the handset. Airtime agreements are not related to the handset, so you'd still have to pay the contract off.

I'm not trying to defend three to any great extent and no I don't work for them but as I said the contract clearly states you cannot use the phone if you want to return it.

Three is not playing "hardball" at all, they are open and clear about it in the contract, it's not hidden or secret, it's just people tend not to read terms and conditions before they get a phone. The 7 day DSR returns window is an inspection not a trial period. I wish people would understand that and stop saying it's a test time.

davieg11 wrote: »

ALWAYS remember that this forum as well as others is closely monitored by 3 employees who will give you bad advice.

And telling someone to commit fraud is better advice????

thommo41

Right. To confirm, £5 a month is to allow an Internet bolt-on which is the only way to lifttye content filter. The allowance (1gb) is in the contract, and even if you ask or confirm your age online, they do not lift the content filter completely which still blocks a whole load of stuff that's listed on their filter list affiliate (can't remember the site). They explain it's too protect kids which is great but if you're an adult you have to pay on top. I think any contract that doesn't point that out is wrong!!! The signal they said would improve flowing maintenance in my area. By only after 48hours. I'm a technical it engineer and I can't see this being anything but a fabrication of the truth to keep me hanging!

gjchester

thommo41 wrote: »

I'm a technical it engineer and I can't see this being anything but a fabrication of the truth to keep me hanging!

So am I.

I bet it's more first line support making unrealistic promises that us in 3rd line would cheerfully throttle them for doing.....

Guys_Dad

For goodness sake! It's an Iphone4. Even Steve Jobs says they have reception problems.

Reject it under SOGA and point out that the fault did not become apparent till you tried to use it and there was no way that it could be detected until then.

But you may need to be prepared to go to court.

robt_2

thommo41 wrote: »

Right. To confirm, £5 a month is to allow an Internet bolt-on which is the only way to lifttye content filter. The allowance (1gb) is in the contract, and even if you ask or confirm your age online, they do not lift the content filter completely which still blocks a whole load of stuff that's listed on their filter list affiliate (can't remember the site). They explain it's too protect kids which is great but if you're an adult you have to pay on top.

Again, when I was on 3 (earlier this year) this did not happen. I'm sure they could change it if they wanted.

The signal they said would improve flowing maintenance in my area. By only after 48hours. I'm a technical it engineer and I can't see this being anything but a fabrication of the truth to keep me hanging!

You get 4 out of 5 bars signal you have already said. You bought a phone, not mobile broadband so a slower than average speed should not be an issue.

thommo41

Slower than average? Do you know what <60k is? My o2 contract gave me more than 20x that speed, and 3 claim they have the best 3G network in the country. If you'd accept those sort of speeds for potentially 24 months, you're a sap! No offence ;-)

robt_2

thommo41 wrote: »

Slower than average? Do you know what <60k is? My o2 contract gave me more than 20x that speed, and 3 claim they have the best 3G network in the country. If you'd accept those sort of speeds for potentially 24 months, you're a sap! No offence ;-)

Yes, I know exactly what it is. You didn't deny that it wasn't an issue though.

Methinks you are just looking for any reason to cancel the contract, especially after bringing up total non-issues earlier in the thread.

Basically as I see it, the phone arrived with a leaflet telling you what you can and can't do. You chose to ignore it and now want to cancel the contract, so look for reasons to do so. We see it every single day on this site - you are not a special case.

thommo41

Robt obviously works for 3 then! You would look at a leaflet telling u that u can only send your phone back if u don't use the phone, and would send it back just incase? Of course not. U wouldnt return anything that you don't know is faulty or unfit for purpose. You find out by using it! My god forums are better off without people like you!

robt_2

Yes, quite right, anyone who knows what they are talking about clearly work for the company someone is complaining about. It must be wonderful living in your little world with the crazy logic you seem to have.

You simply don't like the (correct) answers that have been given - and that is tough luck I'm afraid.

You took out a contract. The phone works just fine - you get a strong signal. You are looking for a reason to cancel - that is what it boils down to. It is pretty much pointless debating with you about it because you are the ONLY person who is right, and people who deal with questions like the ones you asked every single day on this site are wrong.