Sky, Virgin & BT TV Haggle down prices and get serious discounts Article Discussion

mattblue

Just been offered :-

Full sky with sports & movies + HD
Unlimited calls
40 meg fibre BB
Line Rental

£70 for 12 months

juggsy

Just phoned sky to 'cancel'. I've come away with multi room free for 12 mths, free install of the 2nd box, 2nd box also free, and an additional £5 a month off my current bill of £30/mth. Defintely worth the 20 min phone call!

savvy

learningaboutinsurance wrote: »

YES, movies, sports, entainment Xtra, HD channels. i was shocked :eek: but accepted gracefully and :rotfl:

WOW!!

Well after spending a fraction under 2 hours to Virgin and Sky, I have finally got a more reasonable offer, I think! :undecided

Unlimted calls free for 6 months, then free eve/weekend calls
Unlimited Broadband
Line rental
Hd Box
Entertainment Extra (500 channels)
Sky Sports
Multi room with Sky+

All for £58 pm, was initially going to be £72.75, but if I paid £39 connection fee for phone; £2.18 for router and £29 for HD box (they will refund the cost of box), I got the lower price for 12 months - so spreading cost of equipment the monthly cost is £61.43 and is actually a small saving for us.

I never want to have to do this again tho!!!!!!!!! :(:(

JohnB69

I cancelled Sky on 27th March.
All I got from them was a couple of survey emails, no phone calls at all.
Got cut off on Saturday!
I'm not 100% sure what to do now. Do I play the waiting game for Sky to contact me or do I go for Vigin? Decisions, decisions!!!!!

savvy

JohnB69 wrote: »

I cancelled Sky on 27th March.
All I got from them was a couple of survey emails, no phone calls at all.
Got cut off on Saturday!
I'm not 100% sure what to do now. Do I play the waiting game for Sky to contact me or do I go for Vigin? Decisions, decisions!!!!!

After my little stint with Virgin, I wouldn't recommend them!!! If you DO decide you want to go with them or have to, make sure you record what was said over the phone, and then check everything thoroughly and watch what the engineers do too!!!

xman

JohnB69 wrote: »

Do I play the waiting game for Sky to contact me or do I go for Vigin? Decisions, decisions!!!!!

They will call you, just be patient...
I cancelled only the TV but kept my broadband/phone service... when I dialled customer services there where options to add new HD services or something like that... I chose that option and asked if there were any offers if I wanted to return, the guy there looked into the 12 month half price deal I previously had and extended it... but I needed to commit to another 12 months contract...

Give them a call and you may get something - try during office hours, otherwise just wait for them to call you.

sirmarcus

savvy wrote: »

After my little stint with Virgin, I wouldn't recommend them!!! If you DO decide you want to go with them or have to, make sure you record what was said over the phone, and then check everything thoroughly and watch what the engineers do too!!!

And also make sure you send an em to customer services and/or the CEO to document everything in writing that you have discussed & agreed with customer services.

I have always done this and it has got me out of a whole a few times when customer services conveniently forget or change things.

To highlight this, I have not paid anything this year for my b/band, phone (including line rental) and TV packages and won't have to pay anything until Q3 2012. For info, I have transferred my services from one supplier to another.

HTHs.

savvy

LMAO well Virgin just rang me..........it was automated and said "This is Virgin we really wanted to speak to you but something has gone wrong, we will call you back in the next couple of days", oh dear God they can't seem to do anything!

sirmarcus wrote: »

And also make sure you send an em to customer services and/or the CEO to document everything in writing that you have discussed & agreed with customer services.

I have always done this and it has got me out of a whole a few times when customer services conveniently forget or change things.

To highlight this, I have not paid anything this year for my b/band, phone (including line rental) and TV packages and won't have to pay anything until Q3 2012. For info, I have transferred my services from one supplier to another.

HTHs.

Good advice, I think I need to start doing that with the amount of incompetence I keep experiencing from companies these days

Wow how the heck did you manage to get it all free?? :eek::eek:

sirmarcus

savvy wrote: »

Wow how the heck did you manage to get it all free?? :eek::eek:

The supplier that I was with at the start of the year was totally incompetent...they couldn't set up a direct debit properly with my bank. I kept escalating and complaining via email to both customer services and the CEO. The supplier eventually said that they wouldn't charge me anything for this year.

As advised previously, I tansferred my services to another supplier a few weeks ago. With a combination of cashback and incompetence from the new supplier, it means that I won't be charged anything until Q3 2012. I can't provide too much detail as I would reveal my identity and I'm afraid that nobody else would be able to replicate this. However, I can advise that I did escalate and complain via email to the CEO of the new supplier.

Anyway HTHs.

JohnB69

Thanks for all the advice folks, much appreciated.
I think I'll wait a few days or so and see if Sky get back to me, then think about my other options if they don't.
I'll keep you all posted !!:)