HELP !!! Unknown bill

shopbot

To the orginal poster:
I suggest two actions:
1. Dispute the chrage with your bank immediatley.
2. Start a new thread in the Techie board asking how to remove the malicious program from your PC. Some of the Techies might not read this board. They will give you lots of helpful guidance.

danlaaa

i too have this problem as i type! i tried to remove it manually, by using the method on this site... http://www.spywareguide.com/product_show.php?id=2330

but when i went through regedit all the way through to DOMAINS, there was no files called DOMAINS present so i couldnt remove it manually! my bill was apparently for £39.99!! where do they get this rubbish from! it downloaded to my pc without my knowledge! so i do not know what to do, short of purchasing another removal tool that wont work when it says it does!! done that a few times now and dont want to do it again.

Browntoa

follow these steps

http://forums.moneysavingexpert.com/showthread.html?t=133269

the software needs to be run in safe mode, if it still persists after following the instructions then start a new thread on the Techie forum with your hijackthis log (it tells you how at the end of post 4)

dounome

If they have no details of your bank account they cannot take money, also if your on broadband even if it is a dialer it wont work but i would go through the spyware removal guide anyway.

Butlers1982

explain your age

Why can people of this age not enjoy sex!

daymo

My BiL had this on his pc,it is usually installed when people look at "dodgy" sites,You will not have to pay anything and using antispy software -we used spybot- you can get rid of it.....

russ_c

Report on radio 4 about this company last week

http://www.bbc.co.uk/radio4/youandyours/items/01/2007_28_wed.shtml

changkra

su3 wrote: »

Thanks for the information, I have never downloaded music and am at a loss to know how to get rid of it. Will I get another? Am I liable? I am very much a novice on the internet and thought I had taken all the precautions necessary.

Sue

My brother had a similar problem without any of the family members going on these sites. My son ended up having to wipe their hard drive and start again. Soon sorted it though.

Don't pay any money to these people as they will be sending the same mail out to loads of people knowing that quite a few will actually pay up due to the embarrassment of having to contact them to tell them they are wrong. Nasty way to make money out of people.

andyrules

OP, listen to Browntoa's advice, he can fix anything!

danlaaa

Browntoa wrote: »

follow these steps

http://forums.moneysavingexpert.com/....html?t=133269

the software needs to be run in safe mode, if it still persists after following the instructions then start a new thread on the Techie forum with your hijackthis log (it tells you how at the end of post 4)

i clicked on this link and keep gettin error 404 mate...