Tesco clubcard vouchers worth double...

mrclanger

mrclanger wrote: »

I exchanged £45 today and bought a mobile costing £89.97, but the till would not accept £90 of vouchers! Sorry Sir, you'll have to pay the £9.97! Arghh. Now that is ridiculous.... I have emailed Clubcard customer services to see what they have to say. Can I convert the £10 voucher 1) back into a £5 clubcard voucher and use it for 4x on a clubcard deal or 2) change the goods type specified on the voucher?

Own goal Tesco, I shopped at Sainsbury's I was so cross!

UPDATE: Clubcard customer services stated this was in line with Ts & Cs, however there's no way to change the product type on the £10 voucher, and it can't be reverted to a £5 Clubcard voucher (no surprise there). In the end I accepted £15 credit for online shopping which was better than being credited the equivalent of £10 in points.

trudie15

Does anyone know if you can use them for Laptops?

no1catman

Guin wrote: »

Regarding the Tescos Big Exchange Voucher scheme... if you go into a store and they tell you that Televisions aren't included in the scheme then they've got their information wrong. T.V.'s ARE included in the scheme. Three members of staff told me they weren't included. I phoned head office, went back to the store and was still told TV's weren't included. I eventually got the Customer Service Manager involved who changed my vouchers into a Big Exchange Voucher and then 'tried' the scanning of the TV I wanted to see if the system would accept the voucher against the TV.... IT WORKED. Which PROVED that Televisions ARE included in the scheme. Don't be put off or told otherwise. Get management involved if the staff seem to think that televisions are excluded. You CAN buy a television on this scheme.

No, No, No, TV's are not included. Puzzled, why despite several different people telling the same thing - 'no' you couldn't accept it!? The fact that you were able to use them to get a TV doesn't prove them wrong - only that you were .... lucky.

no1catman

trudie15 wrote: »

Does anyone know if you can use them for Laptops?

Yes, there are not.
Imagine, for a moment you are in the store, wandering around the 'Household' section to the right there are towells, tablecloths, china etc., and to the left you'll see toasters, irons, kettles, hair-dryers etc. Lap-tops, TV's etc., will be found on a totally different shelf/display area.

kiwimama

Just a quick note that I was have a browse online trying to decide the best way to spend my vouchers and noticed that the Tommy Tippee baby range is currently showing has half price so if you need bottles / sterilisers / breast pumps they are all half price online (no idea about in store) and a lot of other items a third off. Hope that helps someone!!

Guin

no1catman wrote: »

No, No, No, TV's are not included. Puzzled, why despite several different people telling the same thing - 'no' you couldn't accept it!? The fact that you were able to use them to get a TV doesn't prove them wrong - only that you were .... lucky.

I'm really sorry to dispute your post - but you have the information wrong. TELEVISIONS ARE INCLUDED. I DIDN'T 'get lucky'. The customer service manager proved that TV's are included.

It's a long story but I'll try and shorten it as best as I can.

I went to Tescos on Wednesday with the intention of buying the TV on this scheme.

I was going to go straight to the customer service desk in order to change the vouchers and then go upstairs to buy the TV which I wanted from the electrical department.

I decided I'd be better to go and check that the TV was in stock before I changed the vouchers.

Found the TV. Found an assistant.. asked if TV was in stock and then said "Right I'll go and get my vouchers changed into the big exchange voucher".

Young boy assistant said he didn't think TV's were included in the offer.

I got my Tesco Big Exchange booklet out and double checked the information - it said that the only exemptions in household were WHITE GOODS and Electric Toothbrushes.

TV's AREN'T white goods - they're 'brown goods'. So I was puzzled about why he was telling me this. I asked him why he thought TV's weren't included and he said he didn't know but one of the other members of staff thought they weren't included because of the price. He said that the other member of staff thought that TV's were too expensive to be included ... and this is how it all started.

I went downstairs and asked at a special 'desk' that my Tesco store had set up which you could double check and ask questions about the Big Exchange.

I asked the member of staff on the desk. She said "Yes tv's are included". Another memeber of staff who just happened to be walking past the desk as she said this, stopped and said ... "No, they don't think TV's are included".

I went to the customer service desk and a lady there said... "Ah, no, I checked this for someone else earlier and 'XXX' <--(insert name of member of staff) said that they aren't included because they're too expensive and would cost Tescos too much money to include them".

I accepted what I'd been told, did the rest of my shopping and went home.

However ... by the next day I was still puzzling about what I'd been told. I got the Big Exchange booklet out again and read it from cover to cover.

It listed all the exemptions to the scheme, and there was absolutely no mention of TV's.

I then checked on Tesco's website, trying to find this magical information which confirmed that TV's weren't included. I found nothing.

Not a word about televisions.

Now this got me really puzzled. Why on earth would Tesco's get so 'nit picking' as to mention that Electric Toothbrushes weren't included (at a cost of around £15 for a cheap toothbrush) ... and yet they hadn't said a word about Televisions?

I mean to say ... Televisions were a BIG item. Costly. Far more expensive than a toothbrush! So why would Tesco nit pick and say "toothbrushes aren't included in this offer" ... and not give even one tiny mention, anywhere, about televisions.

I phoned the Tesco Helpline - number found on the Tesco Website - and went through the automated system until I got to speak to a person.

I told man on helpline all about wanting to take advantage of the scheme by buying a Television, but explained that I'd been given conflicting information. Some staff thought NO. Some staff thought yes... and the website and book both looked as if - yes I could buy Televisions on this scheme.

He looked at the Tesco website and could see what I was looking at. He then asked me to 'hold' while he spoke to a supervisor regarding this matter.

Few minutes passed... he came back. He said supervisor thought TV's were included, but that there might be a small selection of TV's which wouldn't be included in the scheme.

He then asked me if I could 'hold' again while he checked with head office.

Minutes passed ... he came back and said ... "Televisions are definitely included. You CAN buy a tv on this scheme".

Not wanting to make a complete idiot of myself in the store I asked him if I could have a number to take to the store with me so that the staff could contact him or supervisor so that they could now get the correct information from the horses mouth. He gave me his name and his I.D. number, along with the other information of the people he'd spoken to in order to establish that TV's were included in scheme.

I went back to Tesco store, armed with vouchers and information which would prove that the staff had got it wrong.

I spoke to one member of staff who still said "TV's not included". I gave this lady all the details of the man I'd spoken to.

She was (to put it politely) determined to prove me wrong. She was like a dog with a bone. First phone call she made someone told her that TVs were included.

At last! They had the information.

She wasn't a happy bunny. She made another phone call to someone else. They said they didn't know.

She made another phone call. This person said she thought TV's weren't included.

Lady on desk put the phone down and on the words of this latest person on the phone, she triumphantly announced to all that TV's weren't included. She thrust my booklet back at me and walked away.

I was both cross and bemused. How could I prove that I wasn't a liar and had got the information from the right person.

I went into the store and found the Customer Services Manager. Told her the story. She said she had had this same problem the day before. She then said that she was going to find out for sure this time. She said she would take me to the desk, change my vouchers over and then scan the tv I wanted to buy. She said that if the till accepted the vouchers against this TV then it would prove once and for all whether TV's were included or not. She said that if the TV didn't go through, then because of all the trouble I'd been put through, (and because I'd been made to look like a liar at the customer services desk), she would take responsibility for reducing the tv and allow me to buy the tv for the reduced price, in order to get this problem with staff not knowing, actually sorted out once and for all.

She said that she, like me, couldn't understand why Tescos would go to the trouble of saying that a toothbrush wasn't included in the scheme but didn't details TV's. She said it was ambiguous and something that needed to finally be sorted out and she was going to take responsiblity for sorting it out once and for all.

She changed all my vouchers and scanned them into the till. She then said... "Right - this is where we find out if TV's are included. If this goes through then it will prove that they are".... by this time two members of staff were stood by waiting to see what happened. She scanned the bar code from the TV... IT WENT THROUGH.

Customer support manager simply turned her head and smiled at the shocked faces of the staff.

"Did it work?" I asked, wide eyed.

"Yes", she simply said with a smile on her face.

"So, does that mean the guy on the phone was correct? ARE Televisions included in the scheme?"

"Yes. If there weren't included then that TV wouldn't have gone through. It would have rejected the TV and sale altogether".

She then apologised to me for all the trouble that I'd been put to, but thanked me for allowing her to use me as a sort of guinea pig to test this silly situation. She again said that if Tesco's had detailed a toothbrush in the exemptions then they would have mentioned TV's as well!

She then said, with determination, that she was going to put in a report to head office about this and tell them that they needed to send out the correct information, not just to the public, but to the staff as well.


I didn't prove that Tv's were included catman - customer services proved it. I honestly didn't just 'get lucky'. The customer services manager took a chance, in order to try and get this silly situation of the staff and public not knowing for sure, and she herself proved that televisions are included.

Although the Tesco website doesn't say they are included ... neither does it say they aren't. And if they're going to 'nit pick' and detail that toothbrushes aren't included, you can bet your sweet bippy that they'd also detail if tv weren't included too. They are. Tv's aren't white goods, they're brown.

no1catman

Re: Guin

Well I admire your tenacity, and it may well have been a 'grey' area with some confusion - I find the electric toothbrush exclusion bizarre as they come up on the link with 'personal electrical'!
But, that no doubt, will be made more clear in the future TV's are no included.
Yes, I understand the point you made - 'brown' not 'white', nevertheless the principal qualification is being a small household electrical item - that you would find in the 'household section'. hopefully the web site will be made less ambiguous.

POPPYOSCAR

no1catman wrote: »

Re: Guin

Well I admire your tenacity, and it may well have been a 'grey' area with some confusion - I find the electric toothbrush exclusion bizarre as they come up on the link with 'personal electrical'!
But, that no doubt, will be made more clear in the future TV's are no included.
Yes, I understand the point you made - 'brown' not 'white', nevertheless the principal qualification is being a small household electrical item - that you would find in the 'household section'. hopefully the web site will be made less ambiguous.

Are Tesco aware of how confused their customers and staff are and if so do you have any idea what they are going to do about it, if anything?

mcphail

Hi - does anyone know if digital cameras are included in the offer. They don't fit into any of the categories, so not sure. Thanks

nanatopsy

dickieg wrote: »

If using these vouchers on line dont forget to go through Quidco, i have and have just had it validated. Dont forget every little helps

When I checked to see if gardening stuff was included in this, the Tesco direct said to exchange vouchers instore then phone and order. How do I go through quidco in that case? TIA