MSE News: Metro Bank opens its doors today

Dr_Cuckoo3

https://www.metrobankonline.co.uk/personal/Login/

"Personal Login - Launching Monday at 12.00

We are excited to inform you that we will be launching Metro Bank Online at 12.00 on Monday 23rd August. Metro Bank Online will provide you with access to your accounts at a time that is convenient to you"


Its now 12.45 and no sign of Metro Bank's online banking

Love your bank

Red_Rabbit

I wanna apply online lol

richarduk

To date I've had a very poor experience with Metro Bank. Had to wait 45 mins to be seen, then took nearly an hour to open an account due to major IT problems.

They finally launched online banking yesterday - found that it doesn't support Safari or Chrome (so not very friendly to Mac users). Downloaded Firefox, tried to log on and was told that that there were technical problems and to try again later.

Today tried again, even though I know I'm entering the same password details I set up in branch it was saying these are incorrect. Called helpline, discussed problem, got promptly cut off by call centre staff.

Re-called and was told that my account hasn't been set up correctly and that I need to return back to the branch and nothing could be done on the phone.

Seriously not impressed - seems as disorganised as all the other banks.

europa

richarduk wrote: »

To date I've had a very poor experience with Metro Bank. Had to wait 45 mins to be seen, then took nearly an hour to open an account due to major IT problems.

They finally launched online banking yesterday - found that it doesn't support Safari or Chrome (so not very friendly to Mac users). Downloaded Firefox, tried to log on and was told that that there were technical problems and to try again later.

Today tried again, even though I know I'm entering the same password details I set up in branch it was saying these are incorrect. Called helpline, discussed problem, got promptly cut off by call centre staff.

Re-called and was told that my account hasn't been set up correctly and that I need to return back to the branch and nothing could be done on the phone.

Seriously not impressed - seems as disorganised as all the other banks.

I too am having probs with internet banking in that i keep getting error messages. Can login, but can NOT see any account details, just error messages. Can anyone confirm they are able to log in properly?

Bernard_Coleslaw

From their Cash Account T&Cs:

"We may also charge you our reasonable costs of finding you under Term 42.4 of the Terms and Conditions if you do not keep your contact details up-to-date"

So Metro Bank will charge you if you don't tell them your phone number has changed? Is this one of the 'stupid' rules?

Olipro

Bernard_Coleslaw wrote: »

From their Cash Account T&Cs:

"We may also charge you our reasonable costs of finding you under Term 42.4 of the Terms and Conditions if you do not keep your contact details up-to-date"

So Metro Bank will charge you if you don't tell them your phone number has changed? Is this one of the 'stupid' rules?

This clause exists for cases where you owe them money and you do a runner, if you don't owe them money, they're not going to come looking for you.

Bernard_Coleslaw

Olipro wrote: »

This clause exists for cases where you owe them money and you do a runner, if you don't owe them money, they're not going to come looking for you.

Fair enough. I hadn't seen it before anywhere else. Interestingly, the Section 42 in which the referred clause 42.4 exists has nothing to do with customers in default - it's simply to do with the normal customer contact process. But I'm sure you're right.

bubieyehyeh

I recently opened a metrobank account. I had to wait about 5 mins to see an advisor, not that anyone apart from the greeter seem to be serving anyone. Account opening took about 35 mins. I think the 15min account opening they claim is unlikely to occur in practice. Staff seem friendly enough, and didn't try to "sell" anything. Quite impressed the only problem I had was internet banking was down, so I will have to visit a branch again to setup the internet banking. Also there is a choice of free gift for depositing 50 quid.

d61mts

Thought I'd add my experiences. With only 'one' person ahead of me in the queue I assumed it would be a quick and painless experience. 40 mins later and seeing three others go ahead of me I got my chance, with a rather lengthy chat about my banking needs. It concluded with an issue over my ID details which I would have to double prove by returning with another ID to photocopy - not to worry though, it would be quick, I'd be able to go to the top of the queue, photocopy the ID and as my details were on the system it would take 2 mins to complete, and 2 mins to print the card.

I returned the next day and found myself constantly battling to get seen or explain what needed doing to seemingly clueless staff, waiting 30 mins to be seen while others went ahead of me, to then find out they'd be unable to complete the account as the relevant department weren't in, and be sent the card and account details in the post. Overall the process was very frustrating, with long waits, especially when I'd been told the process on the second visit could take as little as 4 mins.

marklee

So what are current account customers experiences so far?

I'm reading between the lines and it seems to suggest that it's "not that great"

- Lost postal orders
- Lost counter credit
- Tetchy online banking
- No faster payments

For positives, I read:
- Good opening hours (but who needs to visit a branch after opening the account?)
- Fee-free overseas use
- 24/7 customer service

I still wonder about a few things:
- MasterCard Debit Card - can you raise chargebacks on this?
- Any other niggles / hidden charges?
- Are they good at fixing problems quickly, or do you need to hound them?

It all sounds like teething troubles to me, and they'll get better with time, but at the moment I don't think I'm *quite* convinced to move my banking from Nationwide...