MSE News: Metro Bank opens its doors today

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This is the discussion thread for the following MSE News Story:
"The first new bank to launch in over a century enters the market today with its one London-based branch ..."
"The first new bank to launch in over a century enters the market today with its one London-based branch ..."
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Metro Bank opens its doors today
Metro Bank opens its doors today
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will be hard to get people to move now though, I think
High charges for overdrafts, authorised or not, low savings rates but great customer service.
In my experience most banks offer good customer service when you're in credit and have no financial issues, it'll be interesting to see how Metro will try to differentiate themselves when someone calls them, heavily in overdraft and with no means of repaying!
Trying my best not to be cynical but is there too much spent on Marketing and not enough on the customer?
Next time I’m in central London I’ll give them a go and decide for myself!
I would only consider using a current account without faster payments out if they were offering Lloyds Vantage/Halifax Reward style interest/bonus rates or some other added benefit. Metro Bank aren't (the extended opening hours and instant cards are of no real interest to me), so its a no from me until they are fully faster payment enabled.
I find it hysterical the amount of mileage they are getting out of dog biscuits in 'store' - presumably they are promoting this, because there aren't that many customers with dogs in Central London? I would love to know what happens when half a dozen dog walkers go in with three dogs each. I suspect their much vaunted 'Customer Experience' would become pretty ropey.
This 15mins to open an account is clearly pretty impressive, especially if you can walk out with a fully working credit and debit card, but this is only really a benefit if you want to open an account, so doesn't seem to be actually all that meaningful.
Their website is the most hysterically amateurish looking thing I have seen in years. I agree with Mr £, spend less on dog biscuits and marketing and more on actually providing a good service.
im concerend at their marketing tactic of dog biscuits .. children bored in the bank whilst mummy is waiting may end up eating them
Slimming world start 28/01/2012 starting weight 21st 2.5lb current weight 17st 9-total loss 3st 7.5lb
Slimmer of the month February , March ,April
EDIT: When they get their online banking working lol - apparently its 'coming soon'
I can't wait for them to get some crazy old tramps, drunks and winos in there