Tesco cardigans Jumpers & Leggings from £3.60 + 3for2 free delivery & £10 off code

StaceySmiles

Thanks OP. Got my items on Tuesday. What a bargain!!

adelight

AARGGGHH! I returned 5 of 6 items to tesco online, one of these was faulty (pocket had come cmpletely unstitched inside and one hem was falling down, which i added as a note to the return form).

I spent 32.62, was refunded 23.12. So I have been charged 2.00 for the return (which i shouldn't as an item was faulty!) and charged the full 7.50 for the item I kept despite using a 25% off new customer discount which had no minimum spend!

Am I best to query this by phone or email? I'm absolutely livid!

crystal9

adelight wrote: »

AARGGGHH! I returned 5 of 6 items to tesco online, one of these was faulty (pocket had come cmpletely unstitched inside and one hem was falling down, which i added as a note to the return form).

I spent 32.62, was refunded 23.12. So I have been charged 2.00 for the return (which i shouldn't as an item was faulty!) and charged the full 7.50 for the item I kept despite using a 25% off new customer discount which had no minimum spend!

Am I best to query this by phone or email? I'm absolutely livid!

i would e mail them, i had problems once with being over charged etc and i got the money back and a £10 voucher to use another time. be firm with them and say because of this you may not use there site again.

good luck

deanos

Anyome know how long it takes to refund ?

They sent an email on 12th saying they have got the goods back but not had a email to say they are refunding yet

crystal9

deanos wrote: »

Anyome know how long it takes to refund ?

They sent an email on 12th saying they have got the goods back but not had a email to say they are refunding yet

its not normally long i'd guess it will be sorted tomorrow or tuesday