Help installing drivers for printer

Loopy_Girl

I'm sorry but I don't understand what you mean

Loopy_Girl

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&cs=19&dl=false&l=en&s=dhs&docid=296065C66FB5A30AE040A68F5B280AE2&doclang=en

This is what I followed and all went okay until number 10 when no prompts appeared on my screen

Loopy_Girl

KillerWatt wrote: »

Go back to that folder and install the following files in the following order:

1. R148156.exe (Driver)
2. R153714.exe (Software Application)
3. R166243.exe (Software Patch)

Note that during driver installation, you will be asked to connect your printer (which needs to be switched on).

Okay...these 3 files were in my documents folder however the 3rd one was not a .exe and instead was a .zip.

First 2 I clicked on and installed and both came up with a little box at the end stating the files were unzipped.

The third one, when I clicked, took me to a folder called 'DellXPCleanUpUtility' and when I clicked on it said that if I press continue then I would be removing any Dell software from the PC which is obvs the opposite to what I want!!

scottishf

If you really need to get this sorted tonight....there is software that could allow me to remotely connect to your computer and try to solve the issue that way.

Loopy_Girl

scottishf wrote: »

If you really need to get this sorted tonight....there is software that could allow me to remotely connect to your computer and try to solve the issue that way.

It's not v urgent for tonight...just for next couple of days but I appreciate your very kind offer.

I'm going to log off now as my head is splitting and I am getting upset and frustrated at it.

New eyes tomorrow may make me feel a bit clearer so if you want to leave any guidance for me to try then I would be awfy grateful.

Thank you v v much again for your lovely offer...if we have no joy by tomorrow evening then I may just take you up on it!!

Lil306

scottishf wrote: »

If you really need to get this sorted tonight....there is software that could allow me to remotely connect to your computer and try to solve the issue that way.

Unfortunately it's against forum rules as everything is supposed to be kept in the open. I've wanted to use teamviewer myself a few times with no luck lol

Loopy_Girl
An unpacked file, is all the contents of an EXE (executable installer) file extracted and pulled apart, so there is individual files displays such as the .INF (Configuration file) and .DLL (modules), it's nothing major, just the installation is different

EXE are generally considered to be easier to use because you just double click on them and they do everything for you. When you have "unpacked" files, you need to manually install the printer. It's easy enough to do

- Make sure printer switched on and plugged in, let computer find it.... if not do the following (will take you to some window)

- Go to control panel
- Double click add new hardware
- Click next to scan
- It will find your printer, click on the wizard and choose "no, I will choose the drivers to install" (it's the bottom option)

- Select the file which says "include this location in the search" and browse to the location of the extracted folder which contains the driver files then click OK, the wizard "SHOULD" do the rest.

if not we can help

scottishf

Lil306 wrote: »

Unfortunately it's against forum rules as everything is supposed to be kept in the open. I've wanted to use teamviewer myself a few times with no luck lol

Loopy_Girl
An unpacked file, is all the contents of an EXE (executable installer) file extracted and pulled apart, so there is individual files displays such as the .INF (Configuration file) and .DLL (modules), it's nothing major, just the installation is different

EXE are generally considered to be easier to use because you just double click on them and they do everything for you. When you have "unpacked" files, you need to manually install the printer. It's easy enough to do

- Make sure printer switched on and plugged in, let computer find it.... if not do the following (will take you to some window)

- Go to control panel
- Double click add new hardware
- Click next to scan
- It will find your printer, click on the wizard and choose "no, I will choose the drivers to install" (it's the bottom option)

- Select the file which says "include this location in the search" and browse to the location of the extracted folder which contains the driver files then click OK, the wizard "SHOULD" do the rest.

if not we can help

Didn't realise :-). Sometimes it's the easiest way though.

Loopy_Girl

I didn't realise either scottishmf

Okies...so new day and new problem...grr!!

Switched on printer and started installing drivers automatically and then an error message came up (which I've never seen before)

The driver cannot be installed as it is either not digitally signed or not signed in the appropriate manner

This didn't happen yesterday when I had switched on printer. It all went ok until it got to a certain point and asked for CD.

Any ideas?

Lil306

Loopy_Girl wrote: »

I didn't realise either scottishmf

Okies...so new day and new problem...grr!!

Switched on printer and started installing drivers automatically and then an error message came up (which I've never seen before)

The driver cannot be installed as it is either not digitally signed or not signed in the appropriate manner

This didn't happen yesterday when I had switched on printer. It all went ok until it got to a certain point and asked for CD.

Any ideas?

Remote admin is always easier but as these forums are kept open for public safety it's preferred not to use them I think that's why it's against rules. I don't think there's anything rules stopping you pm'ing Scottish for help that way, as you're the one starting the conversation however when you take the control out of your hands there's not really much you can do in the form of prevention. This is why it's kept open on the forums, because the knowledge is contributed for others who have the same problems, and shared out to help identify the solutions.

Anyways, ontopic. Normally when you get digital driver signing warnings, on old XP you used to click a button which says "continue anyway". Do you have something like this in Vista, I'm not very faimilar because I hate the O/S... maybe under something like "options" or "show me more" when the message appears?

I really need to install Vista to learn this stuff :rotfl:

Loopy_Girl

Lil306 wrote: »

Unfortunately it's against forum rules as everything is supposed to be kept in the open. I've wanted to use teamviewer myself a few times with no luck lol

Loopy_Girl
An unpacked file, is all the contents of an EXE (executable installer) file extracted and pulled apart, so there is individual files displays such as the .INF (Configuration file) and .DLL (modules), it's nothing major, just the installation is different

EXE are generally considered to be easier to use because you just double click on them and they do everything for you. When you have "unpacked" files, you need to manually install the printer. It's easy enough to do

- Make sure printer switched on and plugged in, let computer find it.... if not do the following (will take you to some window)

- Go to control panel
- Double click add new hardware
- Click next to scan
- It will find your printer, click on the wizard and choose "no, I will choose the drivers to install" (it's the bottom option)

- Select the file which says "include this location in the search" and browse to the location of the extracted folder which contains the driver files then click OK, the wizard "SHOULD" do the rest.

if not we can help

When I double clicked on add new hardware, there isn't an option for scan. It asks me to continue with the add hardware wizard and then asks me to put the name of my printer from the list...and my printer isn't on the list.

Printer plugged in and I have uninstalled and reinstalled the Dell Download Manager and the drivers from the Dell site today.