We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
UK carriers response to Apples iphone 4 refund announcement
Options
Comments
-
@swilliam,
When it comes to the telecoms industry, like many laws, the Sales of Goods Act has many grey areas. Saying that in this case it should apply, or does it? There have been many reported cases of customers taking the networks to the small claims courts to be met by high flying lawyers. The networks will try to defend their position at all costs. Even though there have been successful cases against the networks for a bad signal sadly it does not set a precedent in law.
@MissKeith
Like the networks the big retailers like CPW and others will do their hardest to protect their profit much to the disadvantage of the mobile phone customer. Some of the posts I have read over time I find it hard to understand how these companies get away with it with consumer law being what it is. I would not get away with it.
This brings me back to the telecoms industry and how it seems to work within a grey area of sales, contracts & mobile phone fraud against the interest of the consumer. With a multi million pound industry and too many people people making a very good living out of the consumer, our voice is ignored even when the manufacturer has admited to a faulty designed product. You have said that you have not seen one signal problem even as in this case when we have been told by Apple that every Iphone has the same signal fault. It just should be accepted, not disputed by the retailer. I don't need to tell you that signal strength will change from block to block, sometime yard to yard.
:beer:
So what do you suggest I do?Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug).0 -
Sale of Goods Act applys. Use it !
Well done! What a fantastic piece of advice! How great of you NOT to provide any information to other forum members!
I may as well do the job properly.
Th part of the Sale Of Goods Act 1979 that applies is Sections 48A through to 48C. (clickly).
Unfortunately, all this does is allow you to return your iPhone. It says nothing about the cancellation of the phone contract and for that you need to review the terms of your individual agreement with your network.In the beginning, the universe was created. This made a lot of people very angry and was widely regarded as a bad move.The late, great, Douglas Adams.0 -
So what do you suggest I do?
The American Football response would be "punt".
In truth, what you need to do is what you are probably doing already; being nice to customers and empathising with their issues.In the beginning, the universe was created. This made a lot of people very angry and was widely regarded as a bad move.The late, great, Douglas Adams.0 -
I disagree with those who have said the phone has nothing to do with the contract - on the contrary, it has quite a lot to do with the contract. Approach any network and request a 24 month sim-only contract and take note of the pcm price, then ask for the same deal with an iPhone4 and take note how much higher the pcm price is! In effect you are paying for the handset through the contract, therefore it stands to reason that the phone is indeed tied in with the contract.
If you fail to pay your bills, you are in breach of the contract and the phone will be blacklisted. How can they blacklist a phone if the phone has nothing to do with the contract?
BR
Roger0 -
Oscar_The_Grouch wrote: »The American Football response would be "punt".
In truth, what you need to do is what you are probably doing already; being nice to customers and empathising with their issues.
I do, so much. My anger is solely directed towards Apple and no-one else. I just wish I could do the right thing, I do have a conscience. Not everyone from my company are money grabbing, unsympathetic, fiends who would do anything for a quick buck.Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug).0 -
This was posted on Voda's eForum at 11:20 this morning...
Hello,
Here are the answers to the four questions raised around this topic as they stand:
How do I get my free case?
Apple recently announced they'd be offering free cases to owners of iPhone 4. You'll be able to get these cases directly from Apple. They'll be making a link on their site available towards the end of this week. We'll let you know the link as soon as it's live.
Can I return my phone within 30 days?
As far as we know, our returns policy remains the same as normal.
Why has my signal reception decreased since iOS4.0.1 was released?
Apple's statement from 2nd July (read here) explains that Apple were measuring signal reception in a different way to other handset manufacturers. The iOS4.0.1 update rectifies this and you might notice a difference in the way signal appears on your handset. There have been no changes to our network, so despite it appearing differently, your mobile will continue to work in the same way it did previously. If there's an indoor location where you'd like to improve coverage, for example your home, consider Vodafone Sure Signal.
My iPhone 4 has generally poor signal
As explained by Apple here, all phones vary in terms of signal reception. This doesn't indicate a fault and is simply the way the devices work. If there's a particular place where you'd like your phone service to be enhanced, considerVodafone Sure Signal.
Kind Regards,
Tom
eForum TeamIf I've helped you please show your appreciation by using the "Thanks" button
> :T0 -
Oscar_The_Grouch wrote: »Well done! What a fantastic piece of advice! How great of you NOT to provide any information to other forum members!
I may as well do the job properly.
Th part of the Sale Of Goods Act 1979 that applies is Sections 48A through to 48C. (clickly).
Unfortunately, all this does is allow you to return your iPhone. It says nothing about the cancellation of the phone contract and for that you need to review the terms of your individual agreement with your network.
I suggest you take your experience and work for Trading Standards.
I sourced my advice from them before posting on here. The SOGA will PROTECT you in the case of the iphone 4.
Now who do i believe ? The Judge John Deed of MSE or a TSO.......hmmmm ! Let me think .0 -
So what do you suggest I do?
@MissKeith,
Oscar The Grouch has said it for me!
You are in a difficult position. Financially Apple will not lose out, CPW and the rest of mobile phone dealers & their shareholders will not lose. It's the rest of us that will carry the can!
I wish you good luck.0 -
Hi all, just recived an e-mail from Tesco saying they will be refunding my phone as long as I return within 30 days (as per Apple's policy), so sounds good news! I'll try tomorrow and let you know if all goes smoothly in store.0
-
Make sure you all have written prove that you did ask the provider for a refund within the allocated time period. As other-wise it is just hear n say and cant be relied upon.
Even if they reject your claim at least you can prove that you submitted your request in time, if you decide to take the matter further with the company. I personally don't have a Iphone, so only have limited knowledge. But did any one phone up apple for advice on this matter?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards