Beware Onestop Phone Shop (merged)

alnsv1000s

What would happen, if they issue a PAC code which is valid for 30 days and take it as 30 days notice.

The customer then decides not to get a new line on another network and arrange a transfer in, until 29 days later and the following day your line is disconnected and the number is gone.

I have always advised customers that if the PAC code is not used they will remain connected.

On another side I have just found out that the Three network take 30 days notce from the date your number ports out and not from when you request the PAC code, therefore getting 1 months money for nothing.

MrRincewind

so you requested the PAC which is valid for 30 days, but you never used this and the contract continued, You seem to indicate that what ever communication you recieved was not read thoroughly and you never noticed a sizeable chunk of money leaving your account over the months and now your angry at the company,

If the networks disconnected you regardless of people using the PAC codes within 30 days, Can you imagine the threads from people on here complaning about the numbers they have had for years and are now lost, The errors for this seem to be on yourself from my own point of view ( which some people will no doubt not agree with) but thats what forums are for,

i just feel that the title of this thread is not correct for the OP complaint, Every PAC code i have recieved over the years either by phone,text or letter has said that the contract will continue if not used, and i have been glad of this on some occasions as it has taken me more than 30 days on some occasions to find the best contract, and i have needed to get another PAC on some occasions,

i`m sorry that you have incurred such expense but stating this is a scam just seems so far from the truth

dc

There are rules, sometimes fine printed, with every financial transaction that both parties have to follow, or incur penalties. Unfortunately it seems you have learned the hard way, that you cannot rely on others to check on your behalf, (apart from this forum), but the buck stops....etc.
I guess in future you ought to check more carefully, especially with respect to leaking bank accounts. It is your money, lock the door.

mobilejunkie

Seems like they lost the key.

Old_Gold

t8769 wrote: »

I didn't need it in the end, but knew that I'd told them by phone and letter that I wanted my account closed.

This is not about the PAC code as I read it. If CPW were clearly instructed to close the account then that is what they should have done. We are not talking about the possibility of the OP losing her number which is what the PAC code is about.

MrRincewind

Old_Gold wrote: »

This is not about the PAC code as I read it. If CPW were clearly instructed to close the account then that is what they should have done. We are not talking about the possibility of the OP losing her number which is what the PAC code is about.

But that is exactly what we are dealing with, when a PAC code is issued any current disconnection date is taken of the system and it is only the use of the PAC and notification of the port to the new network that closes the account, Otherwise the contract continues to run,

if it was disconnected before the PAC is used, then the number would be lost and the porting process would fail, Im not saying this is`nt in the networks favour, just that the OP seems to have misread or not read the correspondence thoroughly,

if they had disconnected them before they had used there PAC on the original date that it was supposed to go through, I`d give good odds that there would be a thread along the lines of "network does`nt care about ex customers and disconnected me before i could port my number"

Old_Gold

MrRincewind wrote: »

But that is exactly what we are dealing with, when a PAC code is issued any current disconnection date is taken of the system and it is only the use of the PAC and notification of the port to the new network that closes the account, Otherwise the contract continues to run,

I appreciate the insight. What I said though was that what the OP was stating was that CPW was instructed to close the account. I agree then the PAC would be the OP's responsibility and that is a different issue. If the OP did not wish to port the number it does not mean the contract continues. If CPW are unclear as to the position then they should clarify it but if they are clearly instructed to end the contract I cannot see any argument to contradict the OP.

MrRincewind

My reason for contradicting the OP is you can`t have a disconnection date & a PAC code, Its either one or the other,

If there is a disconnection on the account and someone asks for a PAC then the disconnection date would be removed,

The customer did say they wanted the contract to end, But they also said they wanted to do this via a PAC code and transfer the number to another network,

The trouble where having with this debate is the OP is rather vague about how they where informed and also they do seem to infer that what paperwork they recieved was not read thoroughly,

I do see your point OLD GOLD, If the OP was`nt told how the PAC works then they have a valid complaint, but it did seem to take some time for them to notice this also, But my main reason for posting was that it was called a "scam" which i believe was completely incorrect

t8769

I told them 'Close my account'

They said 'OK, but perhaps you would like to keep the number'

I said 'OK, that sounds good, send me a pac code'

They did NOT tell me this invalidated my cancellation

They did NOT tell me that I would continue to be charged

They did NOT tell me that a Pac code meant my previous correspondence would be ignored.


Apparently they sent a warning in a text. Well I have a life, I'm not 16, and I don't spend my life reading texts. I do NOT expect to be lied/mislead on the phone.

This is a scam, pure and simple.

Thousands of us must be caught out by this every year, it must make them a fortune.

I'm just not used to dealing with such snake oil salesmen, and find most big companies reasonably straight.

THis link is to warn others about CPW and the scam they're currently running to rip people like me off.

One operator told me this was 'Normal procedure' I explained to him (somewhat politely) that I did not work in the telecomunications industry and so was not privy to normal procedure, and that they might have told me.


But...


Of course..


If they'd have told me, I would have cancelled, and they wouldn't have my £150..



It pays to cheat.. at the Carphone Warehouse..




Oh

And did I mention they took out phone insurance for me, when I'd told them not to?

elljay20

no, it's not a scam at all. if you don't read you're texts, that's your problem i'm afraid.