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MYSTERY SHOPPING THREAD XVI - please, no mention of client names or fees on here

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Comments

  • borders
    borders Posts: 683 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Has anyone who has done ESA eggs ever come across one of the supermarkets changing to a TOTALLY DIFFERENT brand of supermarket. I don't mean the one they are in partnership with or took over but a completely different one? I went to it today and didn't progress with the shop as I know they are totally unrelated.

    I took a photo of the front as proof but dont know where to go from there. Any clues? Who do I email or phone?

    It's probably happened a few times. I've done at least two where they were closing down in a couple of days because the shop had been sold to another company. I would expect ESA to be ok with this, they've been good with any unexpected problems I've had.
  • This happened to me as well - it was for a sit in meal and they queired my timings (not sure why as they were fine and the report was glowing). Anyhow i got an email describing me and what I was wearing and now can not see anything for that shop.

    Not that bothered, it was one of my local ones and the sit in area is really small so I felt i stood out like a sore thumb sitting there for the required time watching the floor show :rotfl:!!

    I also received a query on a report and they emailed me and asked "did you wear XXX and do you have XXX hair in XXX style". The report was accurate and I was paid after they checked CCTV against staff comments and my findings.

    I felt the next time I went into the outlet that everyone knew who I was.....do they have a mugshot on the wall behind the counter taken from the CCTV? :eek::rotfl: This was confirmed when I overheard staff whispering about me. :o


    Very odd....do they actually want a true picture of service given? Is it acceptable for the store to behave as they do - notify all who MS is, floor show, use the term "a gap burger"..... I don't bother with these visits any more seems pointless.

    :)
  • borders wrote: »
    It's probably happened a few times. I've done at least two where they were closing down in a couple of days because the shop had been sold to another company. I would expect ESA to be ok with this, they've been good with any unexpected problems I've had.


    I did one where the store was closing down the following week. I had to carry out an overt audit and nothing was available since they were selling off all the stock....
  • I also received a query on a report and they emailed me and asked "did you wear XXX and do you have XXX hair in XXX style". The report was accurate and I was paid after they checked CCTV against staff comments and my findings.

    I felt the next time I went into the outlet that everyone knew who I was.....do they have a mugshot on the wall behind the counter taken from the CCTV? :eek::rotfl: This was confirmed when I overheard staff whispering about me. :o


    Very odd....do they actually want a true picture of service given? Is it acceptable for the store to behave as they do - notify all who MS is, floor show, use the term "a gap burger"..... I don't bother with these visits any more seems pointless.

    :)

    The people in the offices want the Mystery Shops done to ascertain service, but the managers in the stores want to be one step ahead i guess. How they get away with it when the area managers visit I will never know.

    i just remember the pressure I was under when we were due one in a fashion store, it was immense. So I can see the likes of these burger places succeeding by any means possible.
  • I was identified on a dine in one and they added ten years to my age :eek:

    Was even less inclined to go back on the food being awful then! :rotfl:


    :rotfl::rotfl::rotfl: thought this was hilarious.....


    Do bear in mind that many of the burger employees are very young... so perhaps anyone over 30 appears ancient in their eyes...:eek:
  • borders
    borders Posts: 683 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    A quick warning for anyone doing the petrol shop for abai. I don't see it anywhere in the briefing but they want to know the fuel brand at the competitors garage. I didn't take a note of this. A town I'm seldom in and an obscure brand. God bless Google Earth.
  • I have just seen in my ESA "available" list that I can select a shop as a "backup" saying it has been allocated to someone else but I can put my name down as backup if they do not complete it. Is this something new???
  • borders
    borders Posts: 683 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    I have just seen in my ESA "available" list that I can select a shop as a "backup" saying it has been allocated to someone else but I can put my name down as backup if they do not complete it. Is this something new???

    I'm not seeing this. Maybe just getting rolled out or maybe just for certain jobs?
  • :rotfl::rotfl::rotfl: thought this was hilarious.....


    Do bear in mind that many of the burger employees are very young... so perhaps anyone over 30 appears ancient in their eyes...:eek:

    That's the annoying thing. I'm in my mid twenties and they said I was 35-40 :eek:

    Obviously their food is ageing me!! :D
  • clippy_girl
    clippy_girl Posts: 2,283 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    quick qu please (sorry if been asked, not got time rto search. where can i find the code i need for gap? the notice board msg will not load and i need to leave in a minute to do. i have opened notes and questions and cannot see it. it is a reshop from last month so maybe it was not required then? not done a burger for 2 months so not sure! thanks
    :j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j
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