A & L migration to Santander

slugger09

It has definitely gone down hill recently, I just hope all sorts itself out or I will be off, I never had any issues with A&L

slugger09

These guys really have went to pot, I phoned yesterday to enquire why the fast transfer was no longer working, She went away and came back and said anything over £300 takes 3 working days, I said I was only transferring £30 to my partner Santander account, She argued with me it goes in straight away without even bothering to look at my account.

So tried again this morning, I moved £20 from my account to my partners again didn't go through, so phoned up again, this time the excuse was "Aw the first payment takes up to 4 working days" I said this isn't a new payee, I have been paying this person who also has an Alliance and Leicester account, "Aw well that takes 2 days anyway" I replied well it never used to, this only started 2 weeks ago, and in the end this guy said he didn't know either and had a general attitude problem.

The reason I have had to transfer money to my partner to get it out is my card has been cancelled due to fraud, On Monday I reported it, they cancelled the card and said I would get the money returned in 48hrs, all well and good, So I phoned yesterday lunchtime to be told "That should be in by end of business today" well it wasn't in so phoned again "Aw that will be in by the morning" well once again not it so phone again "Aw we have to determine if it actually fraud" I am fed up arguing. Grrrrr

thriftyspender

Recently applied for their esaver account. I already had internet banking with A&L which I advised on the application, but Santander had to send me a plethora of account codes/ log on id's for another new ebanking service, plus a cashcard that I neither asked for or require. I later found the new account waiting to be activated in my list of accounts but they didn't advise me of that.
Does anyone at Santander know what they are doing??

slugger09

thriftyspender wrote: »

Recently applied for their esaver account. I already had internet banking with A&L which I advised on the application, but Santander had to send me a plethora of account codes/ log on id's for another new ebanking service, plus a cashcard that I neither asked for or require. I later found the new account waiting to be activated in my list of accounts but they didn't advise me of that.
Does anyone at Santander know what they are doing??

I really don't think they do

Teddifantastic

Like most former A&L/Abbey customers, I spent most of Sunday trying to get through to Santander to find out why on earth I couldn't use my card.

Naturally, I only found out the cards were up the spout when I was at the till in Asda with a giant trolley-load of stuff. FML.

misterfish

thekernowman wrote: »

Hi Misterfish,
The Power of Attorney was granted prior to 01/10/2007 so does not have to be registered with Public Guardian until she becomes mentally incapable of understanding her affairs. She lives at home, hopfully for a lot longer, and her dementia is at the early stage.
Is your Attorney the old or the new type. If we decided to register do you know if we would then have to draw up the new very expensive solicitor written one, or could we stick with what we have.
As far as Santander are concerned it should make no difference.
Our main banking is done with Barclays and they only required that we registered once and sent a letter to both of us explaing that I had full control. Unfortunately, their ISA's don't take on previous years savings so not much use to us.

In my mother's case the EPOA was registered with the Court of Protection when she did become mentally incapable of carrying out her own affairs. This must be over 8 years ago now.

It seems that there are no clearly defined rules regarding identity and anti money laundering procedures. Having had problems with this with my mother and also my mother-in-law having problems I contacted my MP who passed on my concerns to the relevant Treasury Office minister who replied to say that 'banks should apply common sense with regards to suitable ID and nobody should be precluded from access to facilities/account due to not having usual ID and that alternatives should be accepted'. This is not the reality that I have found. Halifax and Barclays were fine, no problems. NatWest wanted only docs from their 'approved' list. Despite showing them the Treasury Minister's reply and the best attemps of the local staff the HQ would not change. But it was the A & L staff and attitude that really annoyed me - despite my mother having banked with them for over 30 years and already having a current and savings account they insisted on the special ID letter from her care home. This was even more ridiculous as the funds from the bond (just over £100,000 !) actually being in the current account. They wouldn't speak to the HQ as they 'knew' what the answer would be.

Misterfish

misterfish

Just had a reply to my follow up complaint letter to A & L - merely a holding letter 'we'll get back to you'. No acknowledgement that this concerned an ongoing complaint.

One thing I have found that lets me have less frustrating access to basic details of the current account is to use an ATM to do a balance query. I get no details but at least know if there is adequate funding to pay bills. On the other hand there is no easy way to get any info on the linked savings account (other than a telephone marathon).

As i mentioned before, our own accounts that were also transferred worked perfectly - it's all (still) so frustrating.

Misterfish

salvyria

I shall be sending an email directly to this person, did you ever get a reply?

I migrated from A&L and so far, have had nothing but trouble. OD cancelled because they cant see my account history or any money being paid in (which it is, every month), hours on the phone to their 0845 numbers, ... at one point an adivisor said "25min wait is about right...there are 300+ in the queue"

I want OUT now!!!

wee_steve

This is becoming more and more ridiculous as the days go by. I'm now into week 8 of being unable to access my current account online.

To make matters worse, I need access to my Online Saver account today to get out money I've been saving for my holiday. Because my linked C/A is 'Unavailable' online I cannot transfer the money to it and I am unable to transfer it out of the online saver to a different bank or even to another C/A at Alliance and Leicester or Santander. I cannot add any new accounts online at all.

When I phoned up this morning, the only solution they could offer me to access my own money was to transfer it into my cash ISA account so I can withdraw it from a branch!

So I've had to use a large chunk of this year's ISA allowance just to gain access to my OWN MONEY!!!

Party_Animal

I recently change from FD to A and L, following the link on here. I can't make any payments from my account. I've just had to make CC payments via FD. I've sent 5 e mails to A and L but haven't had 1 reply. Yes I got the £100 but not worth it for the hassle. I'm so annoyed I'm tempted to change back and forfeit the £100