~Avon Hints and Tips~(Part 5)

Money_maker

Can see I have a recharge for just under £100 of items I returned on 9th august -how long does it usually take to process returns? Have emailed them cos I dont want to have to pay on goods I have returned.

Just had a call from one of my best customers. Went like 'you forgot to collect my brochure on monday' 'no, I have your order let me check' ' you cant - I have it drying on my radiator' 'oops - so sorry, having a mad moment!'. How on earth can I have missed her when I've been collecting it from her every 3 weeks for over 4 years!! The good news is that I have another order to collect today from a new customer that my ASM should have been to see. Hopefully I will be able to bump it over MOV so as not to make too much of a loss.

Just have to claim temporary insanity.

Aesop

Money_maker wrote: »

Can see I have a recharge for just under £100 of items I returned on 9th august -how long does it usually take to process returns? Have emailed them cos I dont want to have to pay on goods I have returned.

Just email them the barcode number of your return and the date it was returned, they will check their records and recredit you.

Money_maker

Thanks aureol, have done that but a bit miffed that I have had to chase them and worried in case it went astray!

Aesop

Money_maker wrote: »

Thanks aureol, have done that but a bit miffed that I have had to chase them and worried in case it went astray!

not sure why it happens, but it does sometimes. They do get the item from the courier, but maybe it is late being registered? Or they have a lot of returns and it gets missed?

claregre

aureol212 wrote: »

Long shot. Does anyone have the summer Lip Balm with Vitamin E, was in Brochure 11 code 08243.

Hiya - think I've got two of these in my incentives box. I'd like to keep one in case we have a holiday this year, but can send you the other one if that helps? I'll have a look later just to make sure I've not already given them away as free gifts.

claregre

Have just noticed that I only need a £2.97 order and my sales for this campaign will be my best yet.

Only got one more customer book to pick up tho ....... but I tried to deliver to this lady on Tuesday and she didn't have any money. So I'm going back tonight.

Fingers crossed that guilt encourages her to order something!!!

Aesop

claregre wrote: »

Have just noticed that I only need a £3 order and my sales for this campaign will be my best yet!

Only got one more book to pick up tho ....... but I tried to deliver to this lady on Tuesday and she didn't have any money. So I'm going back tonight.

Fingers crossed that guilt encourages her to order something!!!

good luck hun x

joyfull

Collected catalogues in driving drizzle today here in Kent.

Rainy Day Tip

I use a retro-style floral printed 'trolley' to deliver & collect catalogues. Similar to this:

http://www.barnitts.co.uk/products/details/5346.html

When it's wet & most of the catalogues are damp if not dripping, I line the inside of the trolley with newspaper so that it absorbs a lot of the drips. Particularly important as I use the new catalogues, (& therefore need to keep them in reasonable condition) in the next campaign for the customers that:

- tend to forget to give catalogues back
- tend to leave books out for several days in advance, in puddles
- smoke

Aesop

joyfull wrote: »

When it's wet & most of the catalogues are damp if not dripping, I line the inside of the trolley with newspaper so that it absorbs a lot of the drips.

- tend to forget to give catalogues back
- tend to leave books out for several days in advance, in puddles
- smoke

good idea! I have a trolley but put damp bags or books in a separate carrier bag, never thought about lining the trolley. :T

furby-2003

hi, my order is due tomorrow. is there a time that they usually come its just a customer has said she is going on holiday and needs it before the afternoon.

Thanks all