Regular Payments off a Credit Card Discussion

SandC

We are having problems with this ourselves. An ex employee must have set up one of these to pay his mobile phone bills for work purposes. When he left the company I cancelled his company credit card, yet even so Vodafone keep taking the monthly money out. It was his personal phone, paid for by us. The bank tell me there is nothing they can do and it has to be done by this ex employee.

How on earth can a cancelled card allow these payments to go through? It's not like it's been replaced, it was fully cancelled when the employee left the company. The employee concerned has been very shifty and is being hard to get hold of.

Anything we can do? We are now in the process of taking official channels with him starting with official letters from HR.

Hunger4Unger

Try your hardest to contact the supplier and get a cancellation number.
Failing that contact your card issuer as they CAN work on your behalf by contacting the SE and getting the subscription cancelled. You may also find that the credit card issuer will freeze the amounts and not expect you to pay, pending the outcome of their contact with the SE

SandC

The problem is we as a company did not take out the contract with the supplier - the employee did and we paid the bills. We are still paying them!

I think if HR have no joy with him then we will contact the bank again as surely they must be able to now deal with it as theft from us as a company?

euster

hi, first post on here, hopefully will make sense.
I have a credit card which I took out a few years ago and has been maxed since emergency car repairs forced me to use it. Have been making minimum payments which obviously isn't making a dent in it as it's pretty high apr.

Decided I'm going to take out a lower rate loan to clear it but just wondering if it's better to, when the loan clears into my account, pay off the full amount on the card or to set up a direct debit to pay it off in x installments? I heard that this method has a better impact on credit rating as it shows better ability to manage finances.

Any ideas / opinions?

Thanks
Euan

Numpty_Monkey

cheapnike spam reported

Karen9

wrote: »

I have just had a similar experience but slightly different. Last year I renewed my car insurance with a debit card over the phone. This year the company took the money for renewal without telling me, asking me or giving any notice. When I moaned and cancelled the policy they refunded the money , it has to be theft. But according to my bank, they have the right to do it. Debit card holders have no rights, this seems so wrong.

I too have had two companies take unauthorised transactions from my credit card this week, both insurance companies. One renewed without my agreement and charged over £330 for a renewal for a vehicle i no longer own. I am now trying to get that back and have ended up going via FSA. Another a life cover company I have never set up an agreement with is now taking monthly subscriptions from my credit card. Why is there not a law against this? Would it help in future if I set up a separate bank account and kept only the minimum in it for online/insurance transactions that barely covered what I was paying out? It seems insurance companies have rules of their own, I have spent a fortune in phone calls this week to various institutes to try to resolve this stress. The law must change on this, it seems any company can charge our credit cards what they like and when they like and it's us then that has the hassle of trying to sort it out. It takes us all long enough to earn it so we don't need this type of thing happening and helping themselves to our hard earned earnings.

Paul_Herring

I too have had two companies take unauthorised transactions from my credit card this week,

They are not unauthorised - you authorised them to take the money when you signed the original contract.

One renewed without my agreement and charged over £330 for a renewal for a vehicle i no longer own.

Just because you omitted to cancel the payment before it was taken does not make it unauthorised. You'll certainly have had it pointed out to you in the original documentation that you were giving authorisation for a continuous payment authority - the more enlightened companies also send you a letter prior to renewal that they'll be taking another payment unless you contact them to cancel.

Another a life cover company I have never set up an agreement with is now taking monthly subscriptions from my credit card.

If indeed this is a company you've never authorised to take payments, then it should be a simple matter of ringing them up, clarifying it, and them repaying you. I find it unusual, however, that you've handed them your VISA number yet claim not have 'an agreement' with them.

Would it help in future if I set up a separate bank account and kept only the minimum in it for online/insurance transactions that barely covered what I was paying out?

Nope. The bank cannot refuse a CPA, nor can they cancel it. If you attempt this, you'll be back here complaining how your bank charged you for going overdrawn.

TobyS

In mid-February I was made redundant and tried to go freelance and started advertising on various free sites. On the 5th March I received a call from a Touch Local salesman who convinced me to open an advertising account with them. Initially he wanted £230 a month, but we agreed on £150 as the original price was way too high. I asked him to call me back before the next month to see if I wanted to renew and he said he would. At this point it was my understanding that this was a one-off payment and that if I wanted to renew the advert then I would instruct them to do so and authorise another payment. The account went live on 6th March. On the 3rd April I checked my online bank account and they'd already taken payment for April (£230) on the 30th March.

I phoned their customer service department to cancel the account as the advert had not brought me any business so I could not see fit to renew it for another month and they told me they don't do monthly contracts, only yearly ones, and the payment I'd already made was actually a 10% deposit and I can't cancel my account as I'm now tied into a 12 month contract. So basically they will continue to take £230 a month for the duration of the contract. During the sales call there was no mention of a 12 month contract, no mention of recurring payments and I was not told to check out the T&Cs on their site.

I told them if they wouldn't cancel my account I would go to my bank and stop any payments, but they just said if they didn't receive their money they would pass my details to a debt collection agency.

I've spoken to my bank and they've explained that Touch have set up a CPA (without telling me) and that I can't simply cancel it like I could with a Direct Debit. I have to go through Touch to cancel it, but as far as Touch are concerned they've done nothing wrong and I'm bound by the contract (which they didn't tell me about).

I'm in the process of disputing the contract as I'm sure, legally, if I'm entering into a contract with them, they need to tell me about it, (and no, I do not accept hunting down their T&Cs on their website of my own volition and finding out for myself as 'telling me about it'). Everything was done over the phone so I've not signed anything.

My bank is going to try a charge back to see if I can get the £230 back. If successful, hopefully Touch will terminate my account. If they threaten to send the bailiffs round, I have the backing of Trading Standards, so I'm prepared to fight.

Sorry for the long post.

Toby

Moggles_2

Alice_Shavonne wrote: »

Can any one from the bank explain me that what kind of action the bank will take for not making the credit card bill payments? I like to share one case of my friend who misuse the credit card for his royal life. But see the action the bank taken on him....

Can you explain what this has to do with *Regular Payments off a Credit Card*?
Is this anything more than a gratuitous attempt to promote another website? :rolleyes:

techmax76

It is indeed very risky to entrust your account like this one. You cannot cancel it because there is a certain policy or agreement behind this. That is why it is very important that think first before jumping into this kind of situation. very useful and informative. Thanks.