Injured after slipping when boarding train - can I press for refund?

richardvc

johnnyroper wrote: »

working in rail industry myself i can agree with this comment,seen loads of complaint letters from people who quite clearly are in the wrong for whatever reason.
now not tarring everyone with same brush but there is a lot of people who leave brain at door when entering the station and expect staff to get them on trains etc,for example when some are p1ssed and miss stop it is somehow the train crews fault so they write in to complain.

I'm railway too and couldn't agree more.

I've asked the OP which TOC it is but as yet no reply. I'm in and out of Vic all the time and think I know where the problem is.

Pew_Pew_Pew_Lasers!

ArsenalFC wrote: »

Just like the supermarkets if one were to slip and injured themselves in water without warning in place, u can sue them and win, the same apply to train companies, they have a responsibility. They have liability insurance for these sort of things, £30 is peanuts to them, I'm quite confident they will pay up.

Go ahead with your letter, some good advice given. Ignore the others who always do right in everything and there are plenty of them on mse now. I wouldn't bother replying on here if I were u no point in getting annoy with these trolls.

Water on a polished supermarket floor is not a hazard that one would normally expect to find.

Whereas water on a station floor is a regular hazard, many stations have soaking wet floors when it rains.

[Deleted User]

richardvc wrote: »

I'm railway too and couldn't agree more.

I've asked the OP which TOC it is but as yet no reply. I'm in and out of Vic all the time and think I know where the problem is.

Sorry for not replying sooner, but I've only just got back online.

I travel from London to Oxted, so I think it was platform 16.

Others are having a go, but in truth I don't actually know the source of the leak, other than it was dripping from above. Given it was dry, I assume it's a leaking pipe, but I don't know. Nevertheless: that's irrelevant.

I'm not bothered so much, but it's irresponsible on the part of Network Rail (?) - especially if (as this person above suggests) it's a known problem. Genuinely, you couldn't tell the floor was wet until you trod and slipped on it.

At the least a bollard would be appreciated.

Others asked how I managed to get home by train: I had to buy a ticket from Victoria to Redhill and then get a taxi home from there.

[Deleted User]

Pew_Pew_Pew_Lasers! wrote: »

Water on a polished supermarket floor is not a hazard that one would normally expect to find.

Whereas water on a station floor is a regular hazard, many stations have soaking wet floors when it rains.

Except (for the hundreth time):

Victoria Station platforms are indoors (covered)
It wasn't raining

richardvc

Hi bunglejemson,

You need to write to Southern explaining the situation ASAP as CCTV footage is only kept a limited time.

You should be able to find their customer service address on their website and cc it to Network Rail.

I really cannot remember if it is covered by CCTV but would imagine that it is.

Just be sure that what you tell them is the absolute truth because if they think you are running/drunk etc etc they won't give you a moments notice.

I would get at it asap.

richardvc

Deleted_User wrote: »

Others are having a go, but in truth I don't actually know the source of the leak, other than it was dripping from above. Given it was dry, I assume it's a leaking pipe, but I don't know. Nevertheless: that's irrelevant.

I'm not bothered so much, but it's irresponsible on the part of Network Rail (?) - especially if (as this person above suggests) it's a known problem. Genuinely, you couldn't tell the floor was wet until you trod and slipped on it."

There are lots of leaks around Victoria station and most parts are usually 'taped' off so I am surprised that action wasn't taken.

laird

The OP doesn't appear to have reached their train when the accident occurred, it should therefore have been logged in the Network Rail Accident Book at Victoria Station.
From the text thus far it seems the train operating company weren't involved at the time of the accident as the potential passenger hadn't yet boarded. Victoria is one of the few stations round the country run from Network Rail rather than by a nominated Train Operating Company.
The person despatching the train would also be a Network Rail employee too, the Train Operator's Guard has responsibility for the safety of the train so would be looking to the Network Rail platform despatchers to tell them when it was safe to close doors and signal departure.

Send your letter of complaint to Network Rail and see what response you receive, their public liability insurance should cover such eventualities. If nothing else you might get them to fix the leak.

Contains_Mild_Peril

wealdroam wrote: »

OP, I think you missed the train because your footwear was not fitted securely to your foot.

You slipped because you were rushing, your sandal fell down by the tracks and could not be retrieved until the train had gone.

You let the train go so that you could get that sandal back. The alternative was to catch the train with only one sandal.

So the real question is... was the sandal worth £30?

I would assume that the train doesn't stop right outside the OP's front door, so the question is probably not so much the value of the sandal(s) as whether the OP considered walking home one-shoed (with a sore knee from the accident) a viable prospect.

johnnyroper wrote: »

working in rail industry myself i can agree with this comment,seen loads of complaint letters from people who quite clearly are in the wrong for whatever reason.
now not tarring everyone with same brush but there is a lot of people who leave brain at door when entering the station and expect staff to get them on trains etc,for example when some are p1ssed and miss stop it is somehow the train crews fault so they write in to complain.

And sometimes it is the train crew's fault. I've missed a stop while perfectly sober and alert simply because the train did not stop long enough to allow passengers to get off. I was also on a train which pulled into a station and an announcement declared the wrong station name. A young man seated near me thought he'd somehow failed to notice the train approaching his station (which was actually the next one) and rushed off the train, only to realise it wasn't the announced station and hurriedly reboard.

surreysaver

laird wrote: »

Victoria is one of the few stations round the country run from Network Rail rather than by a nominated Train Operating Company.

Correct.

laird wrote: »

The person despatching the train would also be a Network Rail employee too

Incorrect.

laird wrote: »

Send your letter of complaint to Network Rail

Correct.

laird wrote: »

If nothing else you might get them to fix the leak.

Is it actually Network Rail's leak?

surreysaver

richardvc wrote: »

Who was the train operator and where were you travelling to ?

They slipped on the station, not the train.