We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Injured after slipping when boarding train - can I press for refund?
Options
![[Deleted User]](https://us-noi.v-cdn.net/6031891/uploads/defaultavatar/nFA7H6UNOO0N5.jpg)
[Deleted User]
Posts: 0 Newbie

in Motoring
On Saturday evening I was making my way to catch the last train from London Victoria back home. I got there in plenty of time but had to dash a little as the guard was blowing his whistle and telling everyone to hurry up.
As I got to the train I turned to get on and go through the door, but slipped on a big pool of water that had been caused by a leak from the ceiling above the platform. The staff must have known about the leak because they had put a mat underneath which was saturated, but there was no indication to passengers that water was present: no signs, bollards or other warnings.
I fell awkwardly on the 'bumpy' paving that's designed for visually-impaired people, and have bruised and cut my knee which is now very painful. I'm pretty sure there's no lasting damage, but it's sore to walk. I also, rather annoying, lost one of my sandals as I fell, which went onto the tracks.
For those reasons, I had to wait until the train had left before asking a member of staff to pick up my sandal. I then had to get an alternative train and pay £30 to get a taxi home.
I'm about to write to Network Rail because I feel they should have warned passengers that the platform was slippery, but what is the best approach to take in asking them to offer to pay my taxi fare home? I am fairly confident that all of this has been captured on CCTV, so feel like suggesting they have been negligent and ought to cover my expense because of their failure to clean up a major spill.
As I got to the train I turned to get on and go through the door, but slipped on a big pool of water that had been caused by a leak from the ceiling above the platform. The staff must have known about the leak because they had put a mat underneath which was saturated, but there was no indication to passengers that water was present: no signs, bollards or other warnings.
I fell awkwardly on the 'bumpy' paving that's designed for visually-impaired people, and have bruised and cut my knee which is now very painful. I'm pretty sure there's no lasting damage, but it's sore to walk. I also, rather annoying, lost one of my sandals as I fell, which went onto the tracks.
For those reasons, I had to wait until the train had left before asking a member of staff to pick up my sandal. I then had to get an alternative train and pay £30 to get a taxi home.
I'm about to write to Network Rail because I feel they should have warned passengers that the platform was slippery, but what is the best approach to take in asking them to offer to pay my taxi fare home? I am fairly confident that all of this has been captured on CCTV, so feel like suggesting they have been negligent and ought to cover my expense because of their failure to clean up a major spill.
0
Comments
-
For the love of god....
Is this the poncy state this country has turned into? Do your eyes not work?0 -
For the love of god....
Is this the poncy state this country has turned into? Do your eyes not work?
Yes, they do work thank you. The point is - unless you haven't noticed - it wasn't obvious that the platform was covered in water; water being a transparent liquid.
No need to be such an snidey holier-than-thou troll in response. I slipped on a pool of water that wasn't signposted and was in no way obvious. I've injured myself - plenty of blood and photos to demonstrate - and lost out. I'm not seeking compensation or launching a no-win-no-fee claim. I just want to ask that they refund me my out-of-pocket costs because I had to spend time getting patched-up and having my belongings picked up from the tracks.0 -
Rain falls from the sky. Puddles happen when rain collects. Water is not invisible.
Your complaint has no merit whatsoever.
Hope this helps.0 -
There's no harm in writing to them, they may refund your the expenses.0
-
It seems to me that it was not the station's fault that you were rushing at the last moment to get on that train, had you been a few seconds later the train would have gone and you would have had to fork out for the £30 taxi anyway.
The water on the station was a natural event.0 -
Jennifer_Jane wrote: »It seems to me that it was not the station's fault that you were rushing at the last moment to get on that train, had you been a few seconds later the train would have gone and you would have had to fork out for the £30 taxi anyway.
The water on the station was a natural event.
IT IS INDOORS! How is water on a platform caused by a leaking pipe a natural event?
It wasn't the rushing that caused me to slip. I was walking at the time.0 -
Rain falls from the sky. Puddles happen when rain collects. Water is not invisible.
Your complaint has no merit whatsoever.
Hope this helps.
As I've already mentioned, this is INDOORS! It was not raining (it's 30 degrees and sunny, in case you didn't notice).
The cause of the water was a leaking pipe in the ceiling that the station management knew about (hence them chucking a mat onto the platform haphazardly) but they did not see fit to warn passengers that the floor was slippery.0 -
if someone can slip on a grape in the supermarket and get compensation I dont see much difference in this case. The presence of the mat is good evidence to suggest that they knew about it but didnt take enough action to protect you. Id press forward with this if I were you.0
-
Deleted_User wrote: »Yes, they do work thank you. The point is - unless you haven't noticed - it wasn't obvious that the platform was covered in water; water being a transparent liquid.
....which reflects light and would have been immediately obvious to anyone actually looking where they were going. The fact that there wasn't a massive pile of bodies all with attributable injuries suggests that basically everyone except you managed to deal with it.0 -
A parent sued one of our local schools for tripping and hurting themselves on a dip in the school sports field. That school had to pay out of its own funds (to protect insurance premiums) and now they don't run a competitive sports day and no paremnts races beciuse of it. I would imagine they had to cut some other small services to the kids also but hey as long as someone can sue
That was just an accident but I am sure this is different and someone should pay.....0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards