cataloge insurance

dec22

Just a word of warning Nanna, this sounds like Littlewoods. The only way you are able to get a refund out of them is to approach Norwich Union (now Aviva) directly once you have had a negative response from the catalogue. FOS won't look at the complaint if the PPI was taken out before Littlewoods became regulated but they would have to if you approached the insurers directly. As Di says she'll guide you.

I want to send mine off as well, just haven't got round to it though.

Good luck, I'll keep watching to see how you get on.

Good luck!!

di3004

Thanks for this dec22, much appreciated.

Nanna hope you see this.;)

nanna58

Dec22

very usefull thanx....the company i spoke to today was Sterling do you know if thats part of norwich? Yes it is Lwoods ive had it must be 10yrs plus so i dont know when it was regulated
confused now do i send it to L woods
.This always happens to me i get all fired up and then confused .Born too soon i guess

dec22

Send it first to Llittlewoods as they sold it to you but if you have no luck with them then go directly to the insurers, if it is Sterling, then go to them. Mine says Norwich Union but you've probably had yours just a little a bit longer then me and they probably changed insurers.

Just ask if you're unsure!!

nanna58

dec22 and lovely di :j
thank you will do:A

di3004

nanna58 wrote: »

dec22 and lovely di :j
thank you will do:A

Your welcome our lovely nanna, glad dec22 came along too.:A:j:beer:XXX

nanna58

nite god bless

di3004

nanna58 wrote: »

nite god bless

Nighty night nanna and Sweet dreams.:AXXX

nanna58

Di could you take a look please

i have printed off the questioaire you advised but only the answers are visible so having afew probs with but intend to send anyway.

today addressed to my OH came a letter from Sterling ins co as follows (cant upload ) so here goes



Dear Mr xxxx

Thank you for your correspondence.(i rang them)

We understand that Mrs xxxx is the account holder of the littlewoods Catalogue,
Under the terms and conditions of the policy, coveronly applies to the spouse or partner of the account holder

should the account holder not be in work.

I note from the information i have received that Mrs xxxxwas in work working over 16hrs per week at the date you were made redundant.therefore i am unable to consider a claim any further on this occasion.

I am sorry that this claim cant be paid.You will need to speak to your catalouge if you have difficulties paying them.

If anything i have said in this letter is unclear, or if you have new or different information that you tink i should see please do call the claims dept on xxxxxxxx

yours sincerely



Actually yes i do have a prob i need my money back :mad::mad:

di3004

nanna58 wrote: »

Di could you take a look please

i have printed off the questioaire you advised but only the answers are visible so having afew probs with but intend to send anyway.

today addressed to my OH came a letter from Sterling ins co as follows (cant upload ) so here goes



Dear Mr xxxx

Thank you for your correspondence.(i rang them)

We understand that Mrs xxxx is the account holder of the littlewoods Catalogue,
Under the terms and conditions of the policy, coveronly applies to the spouse or partner of the account holder

should the account holder not be in work.

I note from the information i have received that Mrs xxxxwas in work working over 16hrs per week at the date you were made redundant.therefore i am unable to consider a claim any further on this occasion.

I am sorry that this claim cant be paid.You will need to speak to your catalouge if you have difficulties paying them.

If anything i have said in this letter is unclear, or if you have new or different information that you tink i should see please do call the claims dept on xxxxxxxx

yours sincerely



Actually yes i do have a prob i need my money back :mad::mad:

Hiya nanna,

So you tried making a claim on the insurance and they would not pay out?

Nanna this policy looks to be worthless to you, I would therefore get this letter photocopied and enclose the copy of this with your questionnaire to make a reclaim on the insurance that you have paid to date and the interest.
And of course if they never intend on paying out, you could cancel it as well if you want to.

I am so annoyed for you nanna:mad:, but they need to refund you now.

Love di.
XXXXXX