Tesco misprice policy discussion area part 8

Little_John

no tips really, usually you phone HO, HO phones the store and find out whats going on the store say why they refuse r+rand HO make the desision. If a manager is involved than HO will be unlikley to override the manager as it is his store but if it is CS staff they will tell them yes or no. I have been unsucessfull in most head office calls

bassman

bleugh wrote:

you're quite correct, Tescos have made a statement in the shops to say they will 'give you free items'

HOWEVER, this statement was envisioned so that old grannies can get refunds on their bananas, etc

you're right, it is a !!!! up, BUT, tescos didnt intend for 1000's of people to hunt down misprices and demand free goods

it's a privelage that Tescos have let us do this, and get away with it for so long, some of the attitudes you lot are taking are ensuring it won't be around for much longer, or that other supermarkets will adopt the policy any time soon


NO OTHER SUPERMARKETS OFFER FREE GOODS ON OVERCHARGES
so why aren't you moaning about ASDA, KWICK SAVE, etc, etc, the reason, because you can't get FREE stuff, thats why

taken from a previous answer........

RnR ers are only a small precentage of Tescos customers.....what about the much larger percentage of customers who pay over the odds for all these reduced items without checking their bills or bothering to return the goods.....I would imagine Tescos knowingly make more from these individuals than lose from RnR'ers............

As far as I can see no one is "moaning" about Tescos.....or their policy....its the inconsistency thats annoying...........a rule is a rule is a rule.........or should be.

Coupon-mad

Don't forget that in the original TV ads when Prunella Scales played the old grandma, she WAS shown 'actively seeking out misprices'. Wish I could see a copy of that ad, but I remember it quite well, I think she took bread & fruit & stuff to the scanner to see if they were wrongly priced. She was wandering around the store muttering 'oh no that one's right, and that one' (wouldn't happen in your average store now ).

It was the ad that trumpeted about the 'new' refund & replace' policy (as I think it was called then, but it only applied at the time to Tesco own-brands I think). Bet Mr T hopes customers don't recall it but some of us have long memories...

Supports the idea that it's not a criminal activity though, doesn't it!?

bassman

Coupon-mad wrote:

Don't forget that in the original TV ads when Prunella Scales played the old grandma, she WAS shown 'actively seeking out misprices'. Wish I could see a copy of that ad, but I remember it quite well, I think she took bread & fruit & stuff to the scanner to see if they were wrongly priced. She was wandering around the store muttering 'oh no that one's right, and that one' (wouldn't happen in your average store now ).

It was the ad that trumpeted about the 'new' refund & replace' policy (as I think it was called then, but it only applied at the time to Tesco own-brands I think). Bet Mr T hopes customers don't recall it but some of us have long memories...

Supports the idea that it's not a criminal activity though, doesn't it!?

WOW..............

What a memory.....an excellent post.!!

Constantine

I don't disagree and also remember the add, but....lol @ "fact"

Used to be fact that smoking was good for you

Times change.

frequent

I really can't see what the fuss is about.

The only people that R&R has a direct affect on are Tesco shareholders.

Staff are paid to do a job.

Customers are lured into Tesco by all the advertising they do.

Tesco advertise RR in all stores.

If you get one be happy.

If you don't get one, it not exaclty the end of the world is it ? Or is it ?

Anyone would think that time is running out !

pinkpinkfizz

Where did the post on the misprice tv go? :shocked:

Now that really would give the CS staff something to call a manager about!

.:rotfl: :rotfl: :rotfl:

el6724

Tesco did not implement this policy out of Kindness – or to be ‘nicer’ than the other supermarkets! Neither will they withdraw it anytime soon.

It was implemented as a deal with Trading Standards as they were constantly being flooded with complaints about Tesco over charging – Tesco insisted that they had got their act together and that only the odd human error would occur in future and that they were so confident they would offer this policy and advertise it nationally in return for Trading Standards no following up on several cases that were due to go to court!


That is why they have this policy!

For each one of these over charges they can be fined £2000 – that is £2000 for each games consol in every shop – or each piece of chicken on the shelf etc.

Now they may have got stung recently with theses games consoles but on the whole they seem to have decided it’s better to pay out on r&r’s than to;

a) Employ enough staff to get their pricing right or,
b) Be taken to court

Waitrose, Morrisons ect do not have this policy because they do not have to – there over charges are much rarer and they have not had to make a deal with TS

Asda will give a £2 goodwill card to anyone over charged – but there is no thread about Asda miss prices as they are rare.

The_Old_Bag

xanderd wrote:

I'm willing to find my own r+rs, I'm not so lazy I have to rely on this board.

I have to put my hand up and admit that I must be lazy...... I do rely heavily on the info others post on the mis-price thread. Equally when I am overcharged for something I post the information for the benefit of others.....I thought that was the purpose of the entire thread, or am I wrong .

Unfortunately I do not have the time to scrutinise every sel and pos, compare bar-codes and read all the TINY print which gives the end of offer date. Neither do I have the time to memorise every £/kg etc. One of my recurring comments has been how time consuming Saving money is....and that is with the benefit of the whole of the MSE site.

I thought the entire ethos of MSE as a whole was to SHARE information which can be financially beneficial.

Surely in the weekly e-mails from Martin he gives us the nod about various loop-holes, such as buying saver stamps by a certain date and get a 10% bonus 2 days later.
Open an a/c with the A & L, recommend a friend/partner/relative/stranger and both earn £, then close the a/c a week later and open one somewhere else.
Surely any of these can be deemed to be "Not in the spirit of the offer". But hey, when you open a saving account because of the high interest advertised, and 30 days later the interest on THIS account falls thru the floor....is that is the true spirit of fair play. Of course not.
Big business is there to earn money for their owners/shareholders. Most I think will admit to doing whatever it takes ( within the law of course) to keep their shareholders happy. So they move their call centres to India, their factories to North Africa, invest in unethical businesses etc. If these businesses failed they and their workforce would be out of a job, and the media would have a field day pointing out how British industries cannot compete in the world of big business.
Well as a parent and worker and tax-payer, I will do whatever I need to do to give my kids the best I can possibly afford. To pay the least for my bills, to get the best interest on my savings, to buy the most and best with my money.
If doing the odd R&R gets my kids a new console game I couldn't otherwise justify buying, or helps make the Xmas shopping that bit easier on the purse.... I will try it.
I shop around for all the BOGOF offers - presumably a device used by stores to get you in their store to do your big weekly shops regularly....again I am going against the principal of why the stores offer bogof. I shop in Asda, Iceland Tesco, Waitrose, Morrisons, everywhere.
I buy newspapers purely for the offers and coupons....and use these coupons in shops when I don't buy the items specified - Not only is this not in the 'spirit' for which they are printed, but it goes against the coupons T&C - But Tescos happily accept them !!

I don't see that using Tescos R&R policy is morally any worse ( and certainly less illegal) than Tesco consistantly overcharging the majority of its customers, who have neither the time to check their receipts, nor the knowledge to get an R&R

I will repeat what I have said many times. I have shopped at Tesco for YEARS, and been overcharged on numerous occasions to my certain knowledge, but untill I read these threads on MSE I have NEVER received an R&R.....or is this because it is only for the benefit of the old grannies ?

I am a great believer in everybodies right to an opinion and to be able to air it. I do not believe that I am right, and anyone who thinks differently is wrong. I have not been involved at all in the Xbx/PSP etc episode.....probably because I haven't the guts to try it. I have not got a great selection of Tescos, and even though I do not believe I am doing anything 'wrong', I am aware that I could be banned if Tesco see fit , and I do not want to risk that.

I do not do R&R because I think I am on a moral crusade to 'punish' Tesco for overcharging little old grandads, or because they put small shop-keepers out of business. They have a policy which offers me an opportunity to benefit from their mistake....would they not take advantage if one of their rivals had a flaw in their armour ?

bassman

el6724 wrote:

Tesco did not implement this policy out of Kindness – or to be ‘nicer’ than the other supermarkets! Neither will they withdraw it anytime soon.

It was implemented as a deal with Trading Standards as they were constantly being flooded with complaints about Tesco over charging – Tesco insisted that they had got their act together and that only the odd human error would occur in future and that they were so confident they would offer this policy and advertise it nationally in return for Trading Standards no following up on several cases that were due to go to court!


That is why they have this policy!

For each one of these over charges they can be fined £2000 – that is £2000 for each games consol in every shop – or each piece of chicken on the shelf etc.

Now they may have got stung recently with theses games consoles but on the whole they seem to have decided it’s better to pay out on r&r’s than to;

a) Employ enough staff to get their pricing right or,
b) Be taken to court

Waitrose, Morrisons ect do not have this policy because they do not have to – there over charges are much rarer and they have not had to make a deal with TS

Asda will give a £2 goodwill card to anyone over charged – but there is no thread about Asda miss prices as they are rare.

WOW..............another excellent post