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IvanOpinion

deeor wrote: »

Just thought I'd share my experience of Shell Direct. :mad: I've been buying my oil from them for a few years. Because of the tight entrance to my drive I have had to specify "the small lorry". Indeed this was noted in my account record anyway.
Last week I phoned and placed my order as usual. On the day on which delivery was due Shell Direct rang me to say they had tried to make the delivery using a large lorry but had to go away again (surprise surprise). The young lady explained that the small lorry wouldn't be in my area for about a week so the delivery was rescheduled for today. Fortunately my tank wasn't critically low.
When the delivery had not taken place by mid-afternoon today, I rang to enquire. I was told that as they had damaged their lorry on a previous delivery they would no longer be delivering to me.
I subsequently had a few sharp words with the operations manager who explained that I needed to have deliveries made by a mini tanker not a small lorry and they did not have a mini tanker!
They had four opportunities to approach me to inform me of the problem:
1 When the tanker was supposedly damaged on my property (apparently about a year ago);
2 When I placed my recent order;
3 When they made the aborted delivery;
4 Today, when they saw the rescheduled delivery on their route list.
Shell Direct don't want me as a customer but I want to ensure that whomever I now buy my oil from, doesn't obtain their supplies from Shell. Does anyone know which suppliers are unconnected to Shell?
TIA

Possibly they did not know there was a problem until they told the driver (often independents) the schedule, at which point he commented that he was not doing it because of a previous problem, so that was the first the operators may have known about it (just a guess).

From what I gather you can never really guarantee whose tanks any particular delivery comes from. I don't go in for all this 'cutting off your nose to spite your face' .. just go for whoever is cheapest.

Ivan

NAR

900 litres from Bangor Fuels today cost me £373.

yorkshireman1

check out www.heatingoil.co.uk - they don't charge you for using your credit card - I've found them to be up to 5p cheaper than the oil companies in my area, and usually 1 - 2p cheaper than boilerjuice...

hope that helps.

Yorkshireman

dmxdave

yorkshireman1 wrote: »

check out www.heatingoil.co.uk - they don't charge you for using your credit card - I've found them to be up to 5p cheaper than the oil companies in my area, and usually 1 - 2p cheaper than boilerjuice...

hope that helps.

Yorkshireman

SORRY THEY DON'T COVER NORTHERN IRELAND

broke_mum_of_three

Just ordered oil from Meekin £223 for 500 litres and £3 credit card charge.

Greentea

:T Ordered from Value Oils on line 223.50 but no credit card charge

IvanOpinion

Looks like 900l has just topped the £400 mark :eek:

Ivan

championmongo1

Redon Fuels (Newtownabbey) on 02890365440 were doing for 500 litres at £224 yesterday. They said the price is due to go up further! I got 200 litres for £108. It terms of how long it last all depends on how you use it, the size and type of your house, etc. 500 litres would do me 6 months in my two bed house, where my brother would use 900 litres in that time for his four bed!

NAR

IvanOpinion wrote: »

Looks like 900l has just topped the £400 mark :eek:

Ivan

Really glad I bought last week! :j :j

dmxdave

NAR wrote: »

Really glad I bought last week! :j :j

Me too! just have to pay for it