Has Anybody Else Had No Help From Comet Customer Service?

Comet_company_representative

inglewood.2007 wrote: »

To cut a long story short....a LONG story. I am a nurse with 3 kids, lots of school uniforms, nurses uniforms and husband has a uniform,working 6 days per wk. I reported my washing machine (2yr old machine, with extended warranty) faulty 4 weeks this thursday (10th june). Engineer came out 4 days later, thought prob fixed, it wasn't. Engineer 2 came two days later, again left and problem persisted, both times the problem was identified when I put a load of washing in the machine. Was told the engineer would order a part (thurs), to give them till the tues/wed of the following week to order part and organise an engineer to come out. Wed came, I called them and NO part had been ordered, job had been 'closed'!!! How mad was I to wait 1 week for nothing! Told I was on priority list, yeh RIGHT! It's now 5th July and I just had a phone call to say the engineer due out tomorrow called in sick and no-one would be out! Have been very polite and calm so far, but after a 13hr nightshift went MENTAL at the as always, uncaring, couldn't give a toss call handler and asked if a supervisor could call me back and I would call the Engineer depot myself.....they did say someone would be put tomorrow, managed to 'fit' me in...damn right if you ask me, was as if she was doing me a huge favor, the cheek of her!

The COMET customer service team should be ashamed of themselves! I have spend a fortune, daily 14 mile round trips in car and bus with 3 kids at times, to my mum's to wash my family's clothes, the stress, expense and hassle has really upset me and I did write to Comet, as per Trading standards advice and sought advice from family friend who is a solicitor and that was 4 days ago, no call or reply.

CAN ANYONE PLEASE GIVE ME ANY ADVICE??? Have a feeling no-one will come tomorrow and I am at the end of my tether! How long do I need to wait before they legally have to give me a new machine.

Hi inglewood.2007,

My name’s Matt and I’m from Comet.

I was disappointed to learn of the ongoing problems that you are experiencing with your washing machine.

Unfortunately, from the information you have supplied I have been unable to obtain any records regarding your situation. Therefore, if you could please send me an e-mail via the link below, which includes your purchase details, I will investigate this matter and also look into why you have not received a response to your correspondence.

https://comet.custhelp.com

You will need to register a few details with us to be able to send your e-mail in.

Thanks

Matt

wdeg

rjg2bucks wrote: »

Several weeks ago, I tried to buy a Sony TV using the "Sony Trade-In" scheme using Comet's website (via Nectar to get the points). The promotion code did not work on the website and after using Comet's online chat "help", it was verified that the code did not work and I was advised to call my order in.

So, I placed my order over the telephone. A week later, I was called by Comet and told that the TV I had ordered was out of stock. I then got caught in a horrible trap between Comet's in-bound and out-bound call centres.

Several days later, I wrote a letter of complaint to Comet's Customer Service team. The result was an amazing phone call from Comet.
First of all they blamed Sony for the stock problem, not admitting that it might have been wrong to take my money for goods that Comet didn't have!

Then, when I asked about my Nectar points - I was told that I had to contact Nectar - over a problem with Comet's own website! Even more annoying, is that days after encountering my problems - Comet was advertising the same out of stock TV on the Nectar website with even more promotional Nectar points!!!!

My final complaint about the lack of the "promised" goodwill gesture was rebutted by the agent saying - nobody was authorized to do anything like that. Despite being told several times I would receive a goodwill gesture for all the problems that they had caused - especially after doing my own delivery and driving 60 miles to collect the TV.

But even more worrying was the confrontation attitude of the person I spoke with. Has anybody else received such callous treatment??? Who do I contact next at Comet??? Having spent thousands of pounds at Comet in the last two years, I am disgusted that they have treated in such a cavalier manner, obviously their customer service department is working hard to get rid of as much customer loyalty as they can as quick as they can!

we have also experenced attiude from comet staff .we asked to speck to a manager and found his attiude was worse ,when we asked to speck to someone else to complain about him ,he became more angry, and told me he couldnt get any one to speck to me for a bout a week as he was going on hoilday, and then hungup on me,lucky the conversation was recorded ,i have tried to make a complaint about him by ringing back .....comet not intersted, i am contacting watchdog and trading standreds

Comet_company_representative

wdeg wrote: »

we have also experenced attiude from comet staff .we asked to speck to a manager and found his attiude was worse ,when we asked to speck to someone else to complain about him ,he became more angry, and told me he couldnt get any one to speck to me for a bout a week as he was going on hoilday, and then hungup on me,lucky the conversation was recorded ,i have tried to make a complaint about him by ringing back .....comet not intersted, i am contacting watchdog and trading standreds

Hi wdeg,

My name’s Matt and I’m from Comet.

I was concerned to learn of the problems that you have experienced when previously speaking to one of our managers. Whilst of course we would expect any manager to be able to professionally deal with our customers, any request for someone else to deal with your matter should never be ignored and I am sorry that this appears to be the case.

Therefore so that I can investigate this matter further could you, please send me an e-mail at the link below which includes your purchase details. Please quote your forum username ‘wdeg’ when sending your e-mail in.

https://comet.custhelp.com

Thanks

Matt