Has Anybody Else Had No Help From Comet Customer Service?

eranou

Isnt the fact that he responded to your enquiry about the issue proof enough that he works for comet?

He asked you to post your details on the contact us section of the comet website and he responded using these.

rjg2bucks

Hi
#1: I honestly don't know
#2: I did get an earlier reply from Comet after doing what he asked - but the response came from a totally different person. So I cannot say whether he answered or not.

Coopdivi

Personally I think you're getting into a massive tiswas over nothing.

You've been messed around by a big company but that happens all the time. The answer is don't use them again.

Your Nectar points are worth pennies and not worth losing sleep over.

Andy's just a PR man for Comet, Like all the company reps on MSE he'll sometimes help people out but he's basically here to show the caring, sharing face of the company he represents.

Don't get upset over comparatively small things like this. Tell Comet to GTF and shop somewhere else.

Comet_company_representative

rjg2bucks wrote: »

:mad: This is a story that is simply amazing!!! OK, so earlier Andy from Comet gave detailed instructions about how Comet would assist me in claiming the Nectar Reward Points, that I lost because a fault with the Comet online webstore.
Well, I wrote to Nectar as Andy from Comet suggested - nothing happened.
So then today (24/6/10), I called Nectar Customer Service, after speaking with three different people, guess what - :mad:"Andy from Comet" gave me the wrong advise!!!!!

Then it got very serious, I called Comet Customer Service. The first person I spoke to denied that "Andy from Comet" existed - she told me that "he" does not represent "Comet". And anything he wrote cannot be true!!!!
:jThen, it got escalated to this ladies supervisor - who completely ignored the problems that I was encountering due to "Andy from Comet". She said that my complaints had been investigated and she was not going to overrule her colleagues decision!!!!

So I have the following serious complaints that need to addressed:

1. Who is this "Andy from Comet" and why nobody from Comet Customer Service call centre know anything about him?
2. Why is Nectar unaware of the any communication between him (as a representative of Comet) and themselves?
3. Why is Comet unwilling to stand behind his clear statement and instructions about how to get the Nectar points? Especially when the person I spoke to said that she was not willing to overrule a colleagues decision????

I am absolutely furious by the unprofessional manner that this entire item has been handled.

Hi rjg2bucks,

My name’s Matt and I’m from Comet.

I was disappointed to learn of the further problems that you are experiencing, and that the colleagues you have previously spoken to via telephone did not assist you further.

Whilst our telephone operatives do not have access to any forums, the colleagues you have spoken to should have investigated further by asking the correct questions and any information received could then have been passed on to Andy to resolve. I apologise that this was not the case on this occasion. Please be assured that this will be addressed internally

In relation to obtaining Nectar points, I can confirm that the information given by Andy is correct. However due to the difficulties that you are experiencing I have discussed the problems with Nectar direct, and they agreed that they will look into if I pass on the necessary information for them to investigate and ensure that your receive the Nectar points required.

Thanks

Matt

DebtHater

Seriously, all this over Nectar points? I know this is MSE, but thats going way over the top.

Chill out, OP. You'll give yourself a heart attack

rjg2bucks

Comet_company_representative wrote: »

Hi rjg2bucks,

My name’s Matt and I’m from Comet.

I was disappointed to learn of the further problems that you are experiencing, and that the colleagues you have previously spoken to via telephone did not assist you further.

Whilst our telephone operatives do not have access to any forums, the colleagues you have spoken to should have investigated further by asking the correct questions and any information received could then have been passed on to Andy to resolve. I apologise that this was not the case on this occasion. Please be assured that this will be addressed internally

In relation to obtaining Nectar points, I can confirm that the information given by Andy is correct. However due to the difficulties that you are experiencing I have discussed the problems with Nectar direct, and they agreed that they will look into if I pass on the necessary information for them to investigate and ensure that your receive the Nectar points required.

Thanks

Matt

Hi Matt
Thank you for your reply and I appreciate your help in resolving this situation.
With respect to the Nectar situation, perhaps it might be productive if you were to send me an e-mail directly when you have resolved this matter between your organizations - rather than tie up with forum??? How long do think this is going to take to resolve?

wealdroam

rjg2bucks wrote: »

With respect to the Nectar situation, perhaps it might be productive if you were to send me an e-mail directly when you have resolved this matter between your organizations - rather than tie up with forum??? How long do think this is going to take to resolve?

Rjg2bucks, I tend to disagree with this approach.

You started the issue on the forum and it would be good if we could all see it to it's resolution.

The idea is that we all learn from each other's problems.

rjg2bucks

Hi Wealdroam
Thanks for your input, my suggestion came from reading the feedback of others to my thread - which seemed to indicate that I was emotionally unbalanced and wasting my time over a trivial matter. So I made the suggestion, not because I am trying to hide anything.

undaunted

Comets customer service is abysmal. Once a decent local company now much larger and a bunch of sharks in my opinion. The company is also regularly listed in the CCJ section of the local papers business section which doesn't inspire my confidence in them as particularly ethical either.

Their call centre included customer service assistants" whose role is in fact only to sell & meet sales targets. At certain times of the year - eg Nov - Jan they may well also be merely seasonal staff with basic training, little product knowledge and who will have disappeared by Xmas unless they do sell to target. They will all happily offer you what they have to sell rather than necessarily what you want to buy and unless you get a genuine customer service person they will not want to know about helping you with anything other than sales. I would suggest you write formally rather than waste your time with the call centre or anyone on a forum who cannot be properly identified

Maybe you could just go to the top if you are being given the run around? (Comet's owners) http://www.kesaelectricals.co.uk/default.aspx?m=20&mi=125&title=Contact

Good luck

inglewood.2007

To cut a long story short....a LONG story. I am a nurse with 3 kids, lots of school uniforms, nurses uniforms and husband has a uniform,working 6 days per wk. I reported my washing machine (2yr old machine, with extended warranty) faulty 4 weeks this thursday (10th june). Engineer came out 4 days later, thought prob fixed, it wasn't. Engineer 2 came two days later, again left and problem persisted, both times the problem was identified when I put a load of washing in the machine. Was told the engineer would order a part (thurs), to give them till the tues/wed of the following week to order part and organise an engineer to come out. Wed came, I called them and NO part had been ordered, job had been 'closed'!!! How mad was I to wait 1 week for nothing! Told I was on priority list, yeh RIGHT! It's now 5th July and I just had a phone call to say the engineer due out tomorrow called in sick and no-one would be out! Have been very polite and calm so far, but after a 13hr nightshift went MENTAL at the as always, uncaring, couldn't give a toss call handler and asked if a supervisor could call me back and I would call the Engineer depot myself.....they did say someone would be put tomorrow, managed to 'fit' me in...damn right if you ask me, was as if she was doing me a huge favor, the cheek of her!

The COMET customer service team should be ashamed of themselves! I have spend a fortune, daily 14 mile round trips in car and bus with 3 kids at times, to my mum's to wash my family's clothes, the stress, expense and hassle has really upset me and I did write to Comet, as per Trading standards advice and sought advice from family friend who is a solicitor and that was 4 days ago, no call or reply.

CAN ANYONE PLEASE GIVE ME ANY ADVICE??? Have a feeling no-one will come tomorrow and I am at the end of my tether! How long do I need to wait before they legally have to give me a new machine.