Sky Protect - to buy or not to buy?

Browntoa

I had fun with one of them , kept asking him for my address and sky customer number as he said "I am from Sky" which of course they are not

wiogs

Browntoa wrote: »

Yes , stick the money you would be paying into a saving account

If the sky box fails and you are out of contract then a call threatening to cancel sky will bring an offer of a new box

Same applies for the aerial

Aerial? For a Sky box? Surely not.

Browntoa

whoops ...Dish......

Heinz

wiogs wrote: »

Aerial? For a Sky box? Surely not.

..... and I thought I was the pedant.:D

[Deleted User]

Sky equipment does not cost a lot and is not worth any "protection" money.
If equipment becomes faulty, pay Sky £65 and they will replace the box or dish (or even do it for free if you threaten to cancel)

ccdorset

Just wondering what people think of Sky Protect? I have it currently, but not sure it is really worth it. Especially as I've heard if you threaten to cancel Sky will send an engineer for free. Opinions please?

Thanks

HappyMJ

You're right it's not worth it. Cancelling Sky will usually cause retentions to them to ask why and you say it's not working and you don't want to pay to get it fixed. They might say we'll give you a new box and possibly an engineer visit in return for a 12 month commitment and you eventually agree to that. It won't be fixed same day so if that is important to you then keep the protection. I would just use freeview for a few days...

Some things covered by the Sky TV protect policy could also be covered by accidental damage cover on your contents insurance policy so if you have that you don't really need this too.

Also, if you are comfortable changing the box yourself then you could buy a new one every year online for less than the price as this policy. It won't cover the wires and dish but a call out really doesn't cost much anyway if you really needed it. If the remote broke then just buy a new one they are quite cheap. I'd keep the £99 premium aside just in case something went wrong.

[Deleted User]

HappyMJ wrote: »

you could buy a new (box) every year online for less than the price as this policy.

Indeed, this is key. The boxes are not that unreliable anyhow; so it's hard to see a situation where the decoder would need to be changed once a year, every year.

Even if the customer actually pays for a Sky callout, it will only cost £65.

Sky Protect is a waste of money.

ccdorset

Great thank you for your help. That confirms what I was thinking. I need to call them out for a new box anyway as I'm having a few problems with my existing one. But after the callout I'll phone up and cancel the policy.

brewerdave

Funnily enuf, just had an email this morning from Sky offering me a wonderful £10 off discount on Sky Protect - £7.42 per month rather than £8.25 !!!!!!!!!!