1p Mobile -Pay as you go!

Marko73_2

I also received the "could not process payment from your card" email this morning. There's nothing wrong with the card and it has ample funds. They could at least try being honest instead of fabricating excuses.

chalkysoil

went in to my account & it says Your mobile phone order is currently being processed and should be delivered on the agreed day. If there are any problems in completing your order we will contact you. We are unable to provide further information at this present time.

malebolge

Marko73 wrote: »

I also received the "could not process payment from your card" email this morning. There's nothing wrong with the card and it has ample funds. They could at least try being honest instead of fabricating excuses.

This is what annoyed me too. OK - it was a glitch, and they cancelled it. Fair enough. But to imply that there's a problem with a person's card is very underhand.

gill377

gill377 wrote: »

Yeah!!!!!! I email them back saying "YOU GO TO BE JOKING" lets see if I get a reply, will post it if I do.

Thank you for providing us with the additional documentation we requested so that we could continue to process your order. Having reviewed this unfortunately we cannot proceed with your order at this point.
We will try to contact you to make sure that we obtain the correct information however we would recommend that you call us on 0871 225 9811 please note that we are open Monday to Saturday 9.00 am to 6.00 pm.

PLEASE DO NOT REPLY TO THIS E-MAILThank you for your patience in this matter and we apologise for any inconvenience this may cause.

Yours sincerely
Dial-a-Phone Pay As You Go Sales Support

Mobility151990

Mobility151990 wrote: »

I've had 2 orders change to "to be cancelled" last one still says "processing application" !!!!!!!s lol

how strange, my 2 orders that said to be cancelled now also say processing application

wee_postie

I got the same email to send proof of bank account im not sending it and also told them if they want to cancel my order they can

what a cheek lol

lbaxx

I received the same e mail stating they had problems with my card. Just checked with card company and they have taken a £1.00 not £0.01 from my account. I will be e mailing them back stating they have already taken my money and I will be looking forward to receiving my phone on Friday 29th May !

*SmallFry*

lbaxx wrote: »

I received the same e mail stating they had problems with my card. Just checked with card company and they have taken a £1.00 not £0.01 from my account. I will be e mailing them back stating they have already taken my money and I will be looking forward to receiving my phone on Friday 29th May !

You mean the 28th

lbaxx

*SmallFry* wrote: »

You mean the 28th

oh yes!! did put the correct date in their e mail !

glenn77

Strange - my order progress has just gone back to 'processing application' - no further emails received as yet - just have to wait with anticipation for tomorrows post ....!!!