1p Mobile -Pay as you go!

gill377

has anyone else had an email from dial a fone asking for a bank statement or credit card statement, I got this,###############

We are currently processing your mobile phone order and as part of our routine checks to protect our customers against fraudulent transactions we would ask that you provide the following documentation:
A recently dated bank statement that clearly shows the name of the account holder, your address and the bank account number.

A recently dated credit card statement that clearly shows the name of the cardholder, your address and the credit card number.

Please note that we do not accept online statements
Please fax the documentation to 0870 366 5360 0870 366 5360 or if you prefer you can scan the document and e-mail to adminbs@dialaphone.com
We will send you an email confirmation once we have received and processed this documentation and we will keep you updated throughout the order process.
If you have any concerns or queries regarding this e-mail please call us on 0871 225 9811 0871 225 9811 quoting the order reference above - please note that we are open Monday to Saturday 9.00 am to 6.00 pm.

PLEASE DO NOT REPLY TO THIS E-MAIL
Thank you for your patience in this matter and we apologise for any inconvenience this may cause.
Yours sincerely
Dial-a-Phone Pay As You Go Sales Support

Kitty_Wren

gill377 wrote: »

has anyone else had an email from dial a fone asking for a bank statement or credit card statement, I got this,###############....

:eek: is that for real?

Jerryjerryjerry

You can get this phone for £1 at phones 4 you. But you have to buy £10 credit. Still a good deal though.

Sorry, can't post link, but google phones 4 you.

flashback

"Our records show that your order has been cancelled. Due to data protection, we are unable to provide specific information for the cancellation, however, generally, reasons include failing to meet the network providers criteria, credit status, lack of funds. Any monies debited will automatically be refunded within 10 working days. We am sorry that we cannot help you further with this matter."

Is this the Dialaphone get out clause?

gill377

Kitty_Wren wrote: »

:eek: is that for real?

Yeah!!!!!! I email them back saying "YOU GO TO BE JOKING" lets see if I get a reply, will post it if I do,

glenn77

Just got this email

We are currently experiencing problems processing your Pay As You Go order as we have been unable to take payment from the credit/debit card you provided to us when you placed your order.
There is no need to take any action at this point as we will try to process the payment again shortly.
If we are successful in taking payment we will send you an e-mail confirmation which will detail the new delivery date (if we have had to change it).
Unfortunately if we are unsuccessful in taking payment we will cancel the order and you will not be sent any further correspondence.
If your order is cancelled we would recommend you place a new order either with a different credit/debit card or after ensuring funds are available on your original card.
Please note that you can track the progress of your order by logging on to "My Account" at www.dialaphone.com.
Yours sincerely
Dial-a-Phone Pay As You Go Customer Care

Mobility151990

I've had 2 orders change to "to be cancelled" last one still says "processing application" !!!!!!!s lol

System

I've got the same. Nice getout - pretend that they can't take the money so cancel the order. No comeback!

summerof0763

glenn77 wrote: »

just got this email

we are currently experiencing problems processing your pay as you go order as we have been unable to take payment from the credit/debit card you provided to us when you placed your order.
There is no need to take any action at this point as we will try to process the payment again shortly.
if we are successful in taking payment we will send you an e-mail confirmation which will detail the new delivery date (if we have had to change it).
unfortunately if we are unsuccessful in taking payment we will cancel the order and you will not be sent any further correspondence.
If your order is cancelled we would recommend you place a new order either with a different credit/debit card or after ensuring funds are available on your original card.
please note that you can track the progress of your order by logging on to "my account" at www.dialaphone.com.
yours sincerely
dial-a-phone pay as you go customer care

i got this one to,guess we are not getting them

flush_the_hamster

Mine still says "Processing Applications" - However when I click on my messages I get "We would like to speak to you regarding your order, please call us on 0844 481 5869 between the hours of 9am - 6pm Monday to Saturday"