I rarely swear at people.... but....Blog Discussion

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This is the discussion to link on the back of Martin's "I rarely swear at people.... but...." blog. Please read the blog first, as the discussion follows it.


Read Martin's "I rarely swear at people.... but...." Blog
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  • pounds_and_pensive
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    If, in spite of the most polite of protests, someone insists that they'll keep calling you, then they can hardly be surprised if you call them something back.
    Eek! Someone's stolen my signature! :eek:
  • PINGA14
    PINGA14 Posts: 1,220 Forumite
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    I must admit to receiving one of these calls and putting the phone down on a gentleman from abroad :o
    He then rang me back!
    I politelty told him that I already had a phone and didn't want another, put the phone down again.
    He blooming well rung me back again!!!
    I admit it, I lost my rag and told him no uncertain terms where to shove his phone :eek: and to go forth and multiply.
    I'm not proud, rather ashamed, but bloomin eck it felt good :D
  • John_T_5
    John_T_5 Posts: 219 Forumite
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    I think what particularly irks me about these calls are the ones from large well known companies who you would think would keep themselves legal in these matters.

    One incident recently was when I started receiving calls from Toucan, I was receiving the silent phone calls you get when they make more calls than they have agents to handle.

    The number the calls were emanating from was disclosed and it was a freephone number so I called them and asked to speak to a supervisor, they refused point blank, after several phone calls to them I finally got to speak to a supervisor.

    The first thing I asked them was if their company subscribed to the Telephone Preference Society code of conduct, he replied yes, I asked him why were they calling me then since I was registered with them, he insisted I couldn't be, he told me to go and register with them and then they would be able to remove me from their database, which would take 28 days for them to remove me after registration, he very smugly told me that until then they would continue calling me.

    I called the malicious calls bureau who agreed that in their opinion Toucans calls by their nature were malicious, they offered to change my number, which I declined, they also told me to contact Ofcom, I lodged a complaint with Ofcom who told me they do not take action unless they receive a large volume of complaints, they also told me to make a complaint to the TPS.

    Finally after 8 days of receiving phone calls, 4 times an hour, 10 hours a day I picked up the phone and an agent was on the line, I started to politely explain why she should not be calling me and she started shouting I can't hear you, I can't hear you, na na na, I can't hear you, na na na, the way children do when they are trying to ignore someone, it just seems that they were rubbing salt into the wound at every turn, after that the calls stopped.

    I wholeheartedly sympathise with Martins sentiments, but the best course of action is to waste their time, ask them to hold on a minute then leave them on the phone until they give up and disconnect, if everyone did this it would become uneconomical to do this type of cold calling.
    "As if by magic... the shopkeeper appeared."
  • 5hreek
    5hreek Posts: 13 Forumite
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    Tell them it's a company phone and you're on a corporate contract so you have no control over the situation - whether it's true or not, it's gotten rid of a fair few unwanted calls for me.

    Also works for landlines - "this line is paid for by my company so I have no control over who provides the service"
  • armarda
    armarda Posts: 26 Forumite
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    hmmm you know I think I might try this tact next time. We're TPS registered and on more than one occasion I've had a similar conversation where I've insisted to be added to their "do not market" list but they have refused to do so. It is so galling that they think they are free to invade my private line with their calls against my wishes!
  • poorbutrich
    poorbutrich Posts: 1,349 Forumite
    First Post Combo Breaker First Anniversary
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    Yes - it's particularly galling when it's a mobile phone, I think. Having said that, I went through a phase of receiving calls from a cancer related insurance firm at work. Since I was undergoing treatment for the very first stages of cancer, I didn't really appreciate this, and I used to have an extremely busy and stressful job. I kept asking them to remove me from their database, and was told that I had to call back in and ask again - which I did. But I was told that the number that was removed was the switchboard number for my company, not my direct line. I used to get so many calls that I had to get my colleagues to intercept these calls. I never used to think it was acceptable to swear at call centre workers until all of this happened!
    Overpay!
  • silverelephant
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    I too am registered with TPS and I take great delight in seeing how long it will take them to hang up on me when I start ranting about being TPS registered and the fact that their call is ILLEGAL, funnily enough as soon as I've said it's illegal a few have even apologised for wasting my time before hanging up on me lol! The most annoying thing for me is that i have an ex-directory number which I never disclose, I've become quite adept at "accidentally" transposing the 2 middle numbers whenever I fill in anything (especially online), to the stage that I have to REALLY think about my number when I genuinely do want to give it out!
    Official DFW Nerd Club - Member no. 014 :D
    Lightbulb Moment 12 December 05
    They may take our lives but they'll never take our FREEDOM!!
  • Lotta_Littlies
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    It seems that many of them are actually unaware of the TPS. I've been asked what it is before now and also been told that they can beat TPS' charges (!) after I've said I'm registered with them.

    I explain that I'm registered with the TPS, tell them it's illegal for them to be calling me and then start asking them for their name, company name, ask them to confirm today's date and the time of the call,. their supervisors name and by the time it gets to asking them the company address and telephone number they can't help but ask why I need this info, leaving me to tell them that they'll be dealing with the TPS for their illegal call very, very soon. :rolleyes:

    Lotta
    "One hundred years from now, it will not matter what my bank account was, how big my house was, or what kind of car I drove. But the world may be a little better, because I was important in the life of a child."
  • Contains_Mild_Peril
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    I don't understand why a company phoning an individual who is not only TPS registered, but also specifically asks to be removed from that company's database, would refuse to do so. Surely it costs them money to keep making calls which are never going to result in sales?
    I had a phone call recently from someone asking for me by name. Since mynumber is ex-directory and I'm careful about who I give it to, I asked her how her company had obtained it, and she said it must have been from a survey I'd filled in. When I told her that I never disclose my phone number on such things, she just "sorry to trouble you" and hung up.
  • SteveR
    SteveR Posts: 19 Forumite
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    I think I had the same caller as Martin and I also resorted to a long stream of swear words. They called back again and got the same thing. The third time they called I had a whistle by the phone and blew it as hard as I could. I hope it didn't injure the guy but he was so smug and insisted he would continue to call me. The calls have stopped though!!!
    Could hurting spomebody while they are in the process of committing an illegal act (I am registered with TPS) be considered self defence?
    Steve
    If you lend someone £20 and never see that person again.
    It was probably worth it. :grin:
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