Sunglasses-Shop.co.uk £50 voucher for £17.50

Miles16v

timmy2000 wrote: »

Hi - I am emailing on behalf of Sunglasses Shop. The promotion has wiped out our stock. We were predicting 1000 orders and we ended up with 10,000. The suppliers have put their prices up so the cost of re-ordering is more for us.

However, we will honour any customer prices - please email [EMAIL="support@sunglassesshop.com"]support@sunglassesshop.com[/EMAIL]

We are going through the emails in order and will get back ASAP but please know we are an independent company with a very small team. 10,000 orders is a big challenge to us.

We will try and adjust any prices now to what they were, but please email if we miss anything.

Thank you.

Sunglasses Shop

Fair play. I'll look forward to the aviators dropping back to £88.

I've ordered these glasses to take on holiday on the 4th June. Can you be sure I'll get Ray-Ban 3025 Aviator Silver Mirror W3277 by then?

Kingsd316

downloader wrote: »

I am unable to use my voucher code. The first time I tried it worked fine, but discount didnt come off at checkout, so I did it again but it tells me that my voucher has been used and now that there are too many failed attempts.

We have had too many failed attempts from your IP address. Please email [EMAIL="support@sunglassesshop.com"]support@sunglassesshop.com[/EMAIL] with your IP address of xxxxx.128 and your voucher number.
E.G.
IP address: xxxxx.128
Voucher Number: [your voucher number]

leedslad2 wrote: »

Yeah, same happened to me. Emailed them at 10:15. Still havent heard anything back. How long has it taken for them to get back to others? And has anyone emailed after 10:15 and already recieved a reply? This whole thing is really shoddy.

Can you reset your router, that should sort out the IP issue

Candystore

timmy2000 wrote: »

Hi - I am emailing on behalf of Sunglasses Shop. The promotion has wiped out our stock. We were predicting 1000 orders and we ended up with 10,000. The suppliers have put their prices up so the cost of re-ordering is more for us.

However, we will honour any customer prices - please email [EMAIL="support@sunglassesshop.com"]support@sunglassesshop.com[/EMAIL]

We are going through the emails in order and will get back ASAP but please know we are an independent company with a very small team. 10,000 orders is a big challenge to us.

We will try and adjust any prices now to what they were, but please email if we miss anything.

Thank you.

Sunglasses Shop

Wouldn't your suppliers give you better prices because your ordering more?

Also, 10,000 orders in one day through mycitydeal? Really?

Miles16v

timmy2000 wrote: »

Hi - I am emailing on behalf of Sunglasses Shop. The promotion has wiped out our stock. We were predicting 1000 orders and we ended up with 10,000. The suppliers have put their prices up so the cost of re-ordering is more for us.

However, we will honour any customer prices - please email [EMAIL="support@sunglassesshop.com"]support@sunglassesshop.com[/EMAIL]

We are going through the emails in order and will get back ASAP but please know we are an independent company with a very small team. 10,000 orders is a big challenge to us.

We will try and adjust any prices now to what they were, but please email if we miss anything.

Thank you.

Sunglasses Shop

If you are representing the sunglasses shop then this thread is slightly underhand?

https://forums.moneysavingexpert.com/discussion/comment/25026047#Comment_25026047

Hi - Just had to share this with you as I think it is fairly new and my wife has picked up a nice little saving. On Sunglasses Shop I have just found out their special offers goes down in price every week. I think it is a percentage but my wifes Chanel sunglasses I waited a few weeks and they were £25 cheaper :j:T
I called them up and not sure if the sales girl was meant to tell me but she said the special offer stuff gets reduced each week until it is sold out! The thing is you have to be brave because if it sells out they won't re-order in for you at the sale price! I waited 3 weeks but was too scared to leave it any more.
If you see some you like wait a week! or 2 if you are brave enough. Sunglasses Shop.co.uk is the site. Won't let me link but click on special offer. The link is quite hard to find but maybe someone will link to it on here.

markcrabtree

WestHamDaz wrote: »

Placed my order at 07.45 this morning and ordered my Oakleys at the price they were showing yesterday. Very sneaky of them to increase the prices though later in the morning.

Id agree all the Ray Bans jumped up in price by the time i received my voucher! I wouldn't have bought the voucher in the first place if id have know they'd do that!

Kind of makes a mockery of the whole my city deal thing! - you see a product you want, work out how much the voucher will save you, and then by the time you get the voucher they've raised all the prices!!!

False advertising really!

*SmallFry*

Miles16v wrote: »

If you are representing the sunglasses shop then this thread is slightly underhand?

I'd say very underhand :mad:

STAR_BUCK

Miles16v wrote: »

If you are representing the sunglasses shop then this thread is slightly underhand?

https://forums.moneysavingexpert.com/discussion/comment/25026047#Comment_25026047

cheeky sod, i'd agree, very underhanded! :mad:

markcrabtree

Candystore wrote: »

Wouldn't your suppliers give you better prices because your ordering more?

Also, 10,000 orders in one day through mycitydeal? Really?

Erm id agree- im not much of a businessman but even ive heard of bulk discount!!!! The more you buy the cheaper they become- not the other way round!

savemoney

Timmy 2000 you need permisison to post as customer rep. Your 1st post you passed off as a legitimate customer, this speaks volumes


RULE

MSE TEAM PERMISSION: CUSTOMER SERVICE DEPARTMENTS

Company representatives are actively encouraged to post on the forum to provide good customer service to MoneySavers. They should not be using the opportunity to tout for business. We need to know in order to legitimise it. Where permission has been given for a company/person to specifically post there will be a note from the MSE Team. If someone has posted claiming to have been given permission but this has not been followed by a MSE team note please report it to [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Rubbiesarered

timmy2000 wrote: »

Hi - Any problems, please email [EMAIL="support@sunglassesshop.com"]support@sunglassesshop.com[/EMAIL]

There is one person answering email at this address, myself, and I have got through 153 this morning already.

We sold just under 10,000 and you would think we would get a discount, but not how the industry works.

Please understand that we are a small family run company, trying to keep our customers happy and trying not to lose too much money on this.

This may be the last post today as I really need to get to the support emails.

We will not let any customers down, but there will be delays on the best selling items. This is out of our control.

Ray-Ban 2140 Wayfarer Turquoise still showing as £93.95 not as priced yesterday at £88.00. When will you change the prices on your website?