Utility Warehouse (Telecom Plus) Discussion

Ypaymore

Kyresa wrote: »

I'd be very interested to see the salespeople justify how a 48 month mobile phone contract can be a good thing!!!! (as advertised on their website!)
WHO in their right mind would take out a 48 month contract mobile phone contract???

They cant justify such periods, and some of their tariffs are not all their cracked up to be if you read the small print.

Their admin fee of £25 i believe to supply a pac code is also a rip off.

NigeWick

Plushchris wrote: »

People with bad credit, I think UW will supply phones to anyone without running credit checks..

You think but you do not know. Utility Warehouse do not want customers who are unlikely to pay. Nor would any other company that wants to make a profit.

I am an independent distributor with Utility Warehouse and the views I express may not be shared by the company.

Plushchris

NigeWick wrote: »

You think but you do not know.

Yeah, which is why I said "think" instead of "know"

Talk about pointing out the obvious, bet that makes you feel special doesnt it...


Can you point me to the part in the Ts&Cs that say the customer will be credit checked?

All I can see is "

New customers requesting a free or subsidised handset must provide satisfactory proof of
address where we are unable to find them on the electoral roll and we reserve the right to
require a deposit or refuse to supply any handset(s) at our sole discretion. If you select a new
phone from our mobile handset guide which requires an initial contribution to be paid by you
towards the cost of the handset (in addition to being subject to a minimum contract term), this
will be collected by us using the debit or credit card details you provide; handset(s) will not be
supplied if this information has not been properly completed or we are unable to collect the

payment for any reason."


No mention of credit checking people, surely they should make people aware if they are conducting credit checks?

Quentin

According to keggs (who posts as being "happy" with the uw here, but is increasingly unhappy with the uw when he posts about it elsewhere) they are now upsetting him by demanding deposits and credit card statements showing the customer has at least £1000 credit before letting customers have a mobile.

(Maybe this is uw doing credit checks on the cheap)

Anyway, keggs is far from happy about all this!

I just hope the management do take notice and not just look at the mobile fiasco but energy and other things.

vikki.t

Hi I am fairly new to posting on here so please forgive me if I have put it in wrong place.

Around about April this year, I got a facebook message from an aquaintance asking if I'd like to save some money, I knew he worked for UW so said to him, if he could save me money on £33 a month for Broadband, calls and line rental then he could have the business. He emailed me back and I quote said "yes I can save you money off that, are u free next tue?". I have a copy of this email.
When he came to my house to sign me up again I asked him if it would be cheaper and he showed me all the leaflets explaining that Which had voted them best etc, sothought I would be getting a good deal. How wrong could I be.

When I switched over, I was about two weeks without an outgoing line, I contacted the agent on my mobile to which he said he would sort it, a week later it wasn't resolved so went back to him again and he said to ring the 08** whatever it was number, which as I only had mobile and not landline cost me money. They eventually sorted the problem after a couple of days and said they'd had a problem and had to reroute my line.

Got my first bill at £38 so though because it had crossed over might be a bit more expensive. Second bill £47, when I telephoned them to quiery they admitted they couldn't give me same service or match prices with my previous supplier and I had been misadvised, I cancelled there and then. Finally the last bill get this £75 for wait for it £5.06 worth of calls. When I rang up to question it they said they had charged me to leave them and charged me a month and a half up front due to changing back to my previous supplier. But it gets better, the customer services man was very rude and said to me "the agent should have said we can "Potentially" save you some money" and was repeating this over and over to which I replied I'm not interested in what he should have said he didn't and I have an email to prove it. I advised his that I think I had been mis-sold this product.

It doesn't end there though, on changing back to my other supplier, they were unable to connect me to their supplier due to my line being re-routed, it took them 3 weeks to get me internet access, we lost money due to my husband being unable to work from home like he normally does, he's also a DJ and he relies on downloaded his music of the net (legally) and was unable to so had very unhappy employer at the club. and not to mention the calls at 3 hrs at a time at 10p a minute to technical support!

All in all this has been the worst experience of my life it's been a nightmare from start to finish. I am refusing to pay the final bill as I seriously think I had been mis-sold this. What does everyone think? And sorry it's been longwinded!!!:(:(:(

Plushchris

vikki.t wrote: »

What does everyone think?

Common sales practice from UW is what I think, unfortunately thats not much help to you though..

Expect the UW salesmen on here to come up with excuses shortly...

Quentin

vikki.t wrote: »

I am refusing to pay the final bill as I seriously think I had been mis-sold this.

Take care over this if you have ever given them your credit or debit card details.

They store any card details they are given and in the event of a disputed account where the customer stops their direct debit to thwart them taking payment, they simply make use of the stored card details and get paid that way.

Only way to prevent this is to "lose" any card they know about!

Mike_by_the_Sea

Hi vikki.t

Sad to read about your experience.

I guess from your post that the agent didn't do a straight comparison with you between what you were paying and what you would pay with UW when he signed you up. Although it is possible, given the right conditions, for the £33 to be beatable with UW, it would be dependent on your specific circumstances. Also, it is difficult to establish from your post what you actually ended up with as a package from UW.

I would agree with Quentin that not paying the final bill is not necessarily that best solution for you, as this could effect your credit rating etc. It may be better to contact UW HQ and explain your side and the costs involved etc. and take it from there.

You can e-mail member services at:

[EMAIL="memberservices@telecomplus.co.uk"]memberservices@telecomplus.co.uk[/EMAIL]

or write to them at:

Member Services
The Utility Warehouse
Network HQ
333 Edgware Road
London NW9 6TD

Good luck

Mike

PS I am a UW Independent Distributor

bwfcaaron_2

Hi everyone,

I'm helping my girlfriend make sure shes getting the best deal on her electricity and gas, and so have been looking at her bills which are with UW.

The last couple of months have shown her paying more money than she has been using, for example, in June she payed £55, despite only being quotes as using £41.47 of electricity, and £66 for £43.93 of gas.

A similar thing happened in July - can somebody please outline why this might be? thanks!

Ypaymore

I see Marks and Spencers are their latest Cashback Partner.
http://www.utilitywarehouse.co.uk/clubhouse/