Utility Warehouse (Telecom Plus) Discussion

catsstripeypjs

Terrylw1 wrote: »

The MPAN is with your supply number on the bill. See this link which shows what it looks like.

If you have 1, its just standard E7, if you have 2 its a standard tariff + an off peak seperate supply.

My MPAN number starts 02, so according to the wilipedia link, that signifies Domestic Economy 7.

Terrylw1

catsstripeypjs wrote: »

Terrylw1 wrote: »

The MPAN is with your supply number on the bill. See this link which shows what it looks like.

If you have 1, its just standard E7, if you have 2 its a standard tariff + an off peak seperate supply.

My MPAN number starts 02, so according to the wilipedia link, that signifies Domestic Economy 7.

The bottom line is the MPAN, the top line is your supply number.

However, if you only have 1 of these on the bill, you have a standard 2 rate E7 set up. If you had the other standard rate + off peak set up, you would have 2 of each of the above and 1 supply number would begin 01 and the other 02.

With a standard modern E7 set up, the supply number & MPAN are singular and the supply number begins with 02.

jalexa

Terrylw1 wrote: »

either a) incorrect metering purchased which won't be the case ...
or c) the engineer has inserted the wrong tails into the meter (transposed them)

If it was (c) normal house power would be off during the day. Don't think the OP is saying that.


But why "won't it be the case" that incorrect metering has been purchased?

Seems most likely that the wrong type of 2 rate meter has been installed for a MPAN 2. Or the correct meter but [only] the restricted hours tails wrongly terminated. Definitely supplier error by their agent.

catsstripeypjs

Terrylw1 wrote: »

The MPAN is with your supply number on the bill. See this link which shows what it looks like.

If you have 1, its just standard E7, if you have 2 its a standard tariff + an off peak seperate supply.

Just to add to Owain's point, if they have fit one of those, its a meter configuration problem that is either a) incorrect metering purchased which won't be the case or b) its been set up incorrectly but both rates would be working or c) the engineer has inserted the wrong tails into the meter (transposed them) which can happen where the developer labels the tails the wrong way round...which can keep coming back to bite you if you don't correct it.

This is certainly proving to be a crash course in Economy 7 for me!

I think I've finally understood what is being said re MPANs - I have only one MPAN on my bills. The profile number on the top line is 02 which equates to Domestic E7.

Just to clarify - both meter rates are clocking up (although R2 is not moving very quickly as there's only the fridge and the occasional washing machine cycle running overnight). My problem is that the heaters are working on both R1 and R2. This will become more of a problem when I start to need the storage heaters.

jalexa

catsstripeypjs wrote: »

This will become more of a problem when I start to need the storage heaters.

Have you escalated the meter problem to your supplier yet?

Terrylw1

jalexa wrote: »

If it was (c) normal house power would be off during the day. Don't think the OP is saying that.


But why "won't it be the case" that incorrect metering has been purchased?

Seems most likely that the wrong type of 2 rate meter has been installed for a MPAN 2. Or the correct meter but [only] the restricted hours tails wrongly terminated. Definitely supplier error by their agent.

If it were an incorrect meter purchased, it would be a whole batch so its less likely. Its very standard metering so they would be purchasing these all the time.

I've not seen this scenario many times but in those cases, there was to record of incorrect metering but the meters were faulty.

Another scenario is the configured settings. The time switch settings are configured on the bench by the Meter Operator and they could have incorrectly set the meter. Again, this tends to end up as a batch but who knows.

Thinking of it another way, there's a possibility that an incorrect meter was "picked" at the Meter Operators end. This for me, is more likely than incorrect purchasing. The engineer should have known what the meter was replacing and tested it before leaving so not sure if its a combination of issues.

Given both registers are moving, I'm wondering if it switched the heat on at night but then couldn't switch off but changes registers successfully?

Terrylw1

catsstripeypjs wrote: »

This is certainly proving to be a crash course in Economy 7 for me!

I think I've finally understood what is being said re MPANs - I have only one MPAN on my bills. The profile number on the top line is 02 which equates to Domestic E7.

Just to clarify - both meter rates are clocking up (although R2 is not moving very quickly as there's only the fridge and the occasional washing machine cycle running overnight). My problem is that the heaters are working on both R1 and R2. This will become more of a problem when I start to need the storage heaters.

You need to tell the supplier to get an engineer out.

I would strongly suggest you are onsite when they call as you will get a full explanation of an engineer whereas the supplier gets a message.

You then need to get your money back and the supplier may be difficult here but stick to it and go to the ombudsman if you need to.

catsstripeypjs

jalexa wrote: »

Have you escalated the meter problem to your supplier yet?

I will phone UW tomorrow and explain that I am about to start their complaints procedure and am prepared to use the Ombudsman if necessary. Hopefully they will then put me through to somebody more senior and I can explain the problem (again!). Will let you know my progress.

catsstripeypjs

Terrylw1 wrote: »

Thinking of it another way, there's a possibility that an incorrect meter was "picked" at the Meter Operators end. This for me, is more likely than incorrect purchasing. The engineer should have known what the meter was replacing and tested it before leaving so not sure if its a combination of issues.

QUOTE]
The new meter that was installed was just a meter that the engineer happened to have in his van. He said that it'd be so much simpler than ordering one from scratch!!!

Terrylw1

catsstripeypjs wrote: »

Terrylw1 wrote: »

Thinking of it another way, there's a possibility that an incorrect meter was "picked" at the Meter Operators end. This for me, is more likely than incorrect purchasing. The engineer should have known what the meter was replacing and tested it before leaving so not sure if its a combination of issues.

QUOTE]
The new meter that was installed was just a meter that the engineer happened to have in his van. He said that it'd be so much simpler than ordering one from scratch!!!

Meter jobs are booked to the engineers and the correct meters are loaded.

This means another possibility is that he put the wrong meter in.

It still doesn't sound right though because E7 capable meters need to switch registers at the correct times and also trigger the heat. However, I wonder if its a meter that makes up a specific combination such as Flexiheat or a 3 rate E10? These meters operate on a Day & Night with no time switch plus a Heat with the timeswitch.

Are there any connections missing into the meter which would signify this?

The engineers don't select the meters and E7 is something that installed all over the country everyday so they would have them back at the depot. Sounds like this engineer cut some corners.

Just make sure you don't pay for the extra heating. The supplier should invoice this back to the Meter Operator if that engineer caused it, but the supplier will find that harder than charging you so be prepared for them to try it on.