Monsters inc 2.99

mrme

I really think Richer Sounds have been a little unfair and that we should do what Julian wants and write to him with feedback, the fact that the dvd was £3 and is only £9 at cd wow doesn't make a difference to me. It has taken four days to tell people they won't be getting what they ordered and the way they did that wasn't brilliant - hardly apologetic! They have taken peoples money (£3.00 from thousands of people = a lot) for four days in doing so they have formed and broken contract and said to some that their dvd has been dispatched but then said oh, no it hasn't your order is no more

Its free!
Julian Richer, Richer Sounds Plc, Freepost, London SE1 4BB

arushofblood

PINGA14 wrote:

aaaawww sob sob sniff sniff

If I had a spare I would have gladly offered it.
As i only ordered 1 I don't.

Would have gone a long way to cheering him up after both Ginger the Gerbil and Lucy the Hampster died this week !! REALLY !!!!

*tries to think of more unfortunate events that have happened recently*

ukric

I'll be composing my letter shortly I suggest everyone do the same (it's nice to have a legitimate moan sometimes)

royalsteve

yeh just got my email today saying i wont be getting one despite the fact that they took my money on 31st jan...to take FOUR days to send an email is utter crap....i used to deal with up to 600 emails a day AND run up to 10 1 hour Problems Meetings a day write minutes etc, so this is poor Customer Service.

Its not as though theyve spent much time composing the email....i could have written that email in under a minute...including thinking time!

samnmalc

BOO !!!

Just got my 'Sorry out of stock' e mail , bit dissapointed , but I dare say I will get over it............

biblejohn

Well, i ordered on the 30th Jan, and have just checked my order status and they reckon it was processed on the 2nd (so it took them 3 days to process it) and it says disbatched. I havent had delivery yet and my ref number isnt coming up on citylinks website yet.

sparky61

Just had a reply to my email.


Unfortunately the Monsters Inc. DVD you have ordered has now sold out. We had 2000 of these in stock but were overwhelmed by the huge demand for this product and therefore we are very sorry that we cannot fulfilled your order on this occasion. Of course we have refunded all money’s paid in full.


Richer Sounds

Internet Sales

Be nice if they could spell.

HairyHatMan

Can we move this to the closed forum please.

Nesima

I have finally had a response from Richer Sounds after 2 emails and 4 phone calls.

Alan Galbraith at there Head Office (London) on 0207-9402222 advised me that my DVD would be posted 1st class from Manchester today.

John from their Web After Sales Department (0207-3579708) confirmed via email and phone call that my DVD would be posted today.

Therefore they must still have stock.

Ordered Sunday 30th 19:30.
Payment was taken from my Credit Card 31/01/05.

Don't give up, if they have taken payment and therefore agreed a contract, I suggest they order them from CD WOW and then supply them to us.

mickyduck

HairyHatMan wrote:

Can we move this to the closed forum please.

This was my first post and was very excited to see the number of "reads" but enough is probably enough