HTC Desire Vodafone 500mb Fair Usage Policy

N20Y1D

I see vodafone contracts on the website are now being sold as being bundled with:
" Unlimited inclusive texts" and "500MB of mobile internet and webmail"

Were both not listed as unlimited before?

phoen1x_2

TheLibertine wrote: »

I agree they have simply sidestepped it to make it probably legal, it does align with the original FUP. It doesn't change the misinformation to customers though or the legality of offering two different levels of unlimited.

Exactly, its Misrepresentation that should be argued, as there are many statements on the eForum describing what the FUP was before this all kicked off. Those suggest that excessive use would have to be way over 500MB. As this was the definition of the term that caused us to enter into the contract, then Vodafone can surely not redefine it when they feel like it?

mr_fishbulb

N20Y1D wrote: »

I see vodafone contracts on the website are now being sold as being bundled with:
" Unlimited inclusive texts" and "500MB of mobile internet and webmail"

Were both not listed as unlimited before?

I'm pretty sure since the Legend came out, it has been up there at 500Mb.

I've got a legend, and I started looking at the Vodafone site when they got them in. I can't remember seeing anything except 500Mb.

Tony5101

has anyone actually fired a cancellation letter off to them yet?

andywicks

I sent the email to Guy Laurence last Friday (7th) and only received the response from the Directors Office today, so keep waiting.

Andy

rovex32

Tony5101 wrote: »

has anyone actually fired a cancellation letter off to them yet?

I did, i got the usual reply. 'Sorry you are leaving Vodafone please supply your address and DOB as confirmation'.

I gave them that information, but have not had a further reply. In the reply i made it clear i was expecting the contract to be terminated with no further charges or fee, beyond my current bill. Its been 24hrs with no reply now.

Vodafone

Hi Everyone,

I'm aware this statement has already been posted here, but am just going through the process of placing the information across all sites where it's been discussed, and didn't want to leave MSE out:

We have seen quite a bit of speculation on the out of bundle charges for Vodafone UK mobile internet users on forums and in the media. We wanted to clarify things. Here are the facts as they stand today:

In June we'll be introducing a free text service to tell our contract customers when they're approaching the upper limit of their data bundle. As the vast majority of our mobile internet subscribers (more than 97 percent) never reach the limit they will not be receiving the text alerts at all.

The minority of our customers (less then 3 percent) who do come close will receive a text telling them they are approaching their data allowance and advising them to monitor their usage going forward. At this point customers will not be charged anything more.

If after receiving several such alerts, over a period of few months, customers continue to use excessive amounts of data they will be contacted by Vodafone and advised to upgrade to another data plan to avoid incurring unnecessary additional charges.

Customers will be able to make an informed decision on whether to continue, limit their use or change to a different price plan, giving them total control of their spend.


However, if customers continue to use excessive amounts of data over a longer period of time, the costs are as follows:

Current charge Out of bundle charge
No handheld data bundle 50p a day for 25MB 50p for an additional 10MB

Handheld data bundle £5 a month, or £7.50 with a flexi-bundle £5 for an additional 500MB

Note: 500MB means you can read and reply to thousands of emails, download 24 Google maps and read 8,000 BBC News stories. Today, a tiny fraction of our customers use their full allowance.

Thanks,

Tom

Web Relations Team

Vodafone UK

TheLibertine

andywicks wrote: »

I sent the email to Guy Laurence last Friday (7th) and only received the response from the Directors Office today, so keep waiting.

Andy

What was the response and did you try to cancel or just complain?

danielz000

Vodafone_company_representative wrote: »

Thanks,

Tom

Web Relations Team

Vodafone UK

I'm really starting to dislike this guy

has anyone actually fired a cancellation letter off to them yet?

I was going to today but I still don't really know if the T&Cs are changing...

N20Y1D

Vodafone_company_representative wrote: »

Hi Everyone,

I'm aware this statement has already been posted here, but am just going through the process of placing the information across all sites where it's been discussed, and didn't want to leave MSE out:

We have seen quite a bit of speculation on the out of bundle charges for Vodafone UK mobile internet users on forums and in the media. We wanted to clarify things. Here are the facts as they stand today:

In June we'll be introducing a free text service to tell our contract customers when they're approaching the upper limit of their data bundle. As the vast majority of our mobile internet subscribers (more than 97 percent) never reach the limit they will not be receiving the text alerts at all.

The minority of our customers (less then 3 percent) who do come close will receive a text telling them they are approaching their data allowance and advising them to monitor their usage going forward. At this point customers will not be charged anything more.

If after receiving several such alerts, over a period of few months, customers continue to use excessive amounts of data they will be contacted by Vodafone and advised to upgrade to another data plan to avoid incurring unnecessary additional charges.

Customers will be able to make an informed decision on whether to continue, limit their use or change to a different price plan, giving them total control of their spend.


However, if customers continue to use excessive amounts of data over a longer period of time, the costs are as follows:

Current charge Out of bundle charge
No handheld data bundle 50p a day for 25MB 50p for an additional 10MB

Handheld data bundle £5 a month, or £7.50 with a flexi-bundle £5 for an additional 500MB

Note: 500MB means you can read and reply to thousands of emails, download 24 Google maps and read 8,000 BBC News stories. Today, a tiny fraction of our customers use their full allowance.

Thanks,

Tom

Web Relations Team

Vodafone UK

Rather than just posting the statement why not answer the numerous questions that have been raised in relation to the statement.

For starters:

1. The 3%, is this 3% of highend smartphone users? or people with old nokia 6600s

2. What constitutes 'excessive'

3. How many months constitutes 'a few'

4. How long is "a longer period of time"

5. Why does the Nexus tarrif include 1gb but the Desire only gets 50% of that

I have lots more but rather than waste my time typing them up i'll see if you bother to answer these first.