HTC Desire Vodafone 500mb Fair Usage Policy

MattJ_2

No, I do NOT want to pay any more for my internet than I already do.

N20Y1D

An excellent post over on the eforum from starfury:

To me this looks like Vodafone have listened to their customers and are making concessions. Just a couple of questions though...

Firstly you really do need to be crystal clear specific with regards to the phrase "If after receiving several such alerts, over a period of few months".

Secondly can you please confirm that no contract changes and no Terms and Conditions changes will occur and the FUP will remain as it always has but it will now actually be policed properly.

Thirdly how can someone with "No handheld data bundle" go over a 500Mb FUP? Aren't they already paying by the Mb or is this people who havent taken an additional Mobile Internet tariff on top of their bundled 500Mb/Unlimited Mobile Internet?
I think you need a third category listed in the current/out-of-bundle charges showing people with included bundles current charge of £0 and Out-of-bundle charge £5 for 500mb

Finally, the statement "500MB means you can read and reply to thousands of emails, download 24 Google maps and read 8,000 BBC News stories"... can someone please break down the calculations of the three stated items added together (as the word AND is used) and show us how you get 500Mb from that information. Because just taking the BBC News stories alone, 500Mb divided by 8000 stories (at 1 story per page) is 64kbyte per page and I very much doubt that the pages are that small on phones like the HD2, the Desire, etc as they use full web browsers loading all the content on the page.
This alone proves you cant "download 24 Google maps AND read 8,000 BBC News stories on 500Mb let alone read AND reply to thousands of emails...

500Mb IS NOT ENOUGH FOR MODERN SMARTPHONES (HD2, Desire, N900, Legend, Xperia, etc), which is most likely why you allowed the iPhone and the Nexus to have 1Gb (the Nexus and Desire are damn near identical handsets the only difference being one is marketed by Google - and I bet everyone can hazard a guess as to which one is!)

In summary, well done on listening to your customers and addressing that issue, now you need to calm the waters as you still have a lot of very annoyed customers who are angry because they have had to fight and spend their time trying to resolve this problem.
I think you now need to offer them/us a sweetner in the form of an increased FUP for anything classed as a high-end smartphone, not just the iPhone and Nexus. Any Android handset and the HD2 and TP2 definately need to be included in this, possibly others too.

MattJ_2

OO, VodafoneUK are now following me on Twitter ha!

danielz000

MattJ wrote: »

OO, VodafoneUK are now following me on Twitter ha!

Well at least they're honest about there stalking policies...

N20Y1D

MattJ wrote: »

OO, VodafoneUK are now following me on Twitter ha!

Are they still telling anyone who dares mention the 'FUP' or rather lack of to go and post on a forum where all questions are avoided, deleted or both

MattJ_2

BitterWallet are on Twitter asking questions too

JackMagic_2

To cross post what I wrote on the eForum:

That statement is hilarious. So essentially what they're saying is, nothing has changed, but if and when people stray over the 500mb limit in a "few months" the Terms and Conditions will no longer cover your terminating the contract within 14/30 days.

Giving the customer more warning about the impending charges still doesn't change the fact you have changed the terms and conditions, nor does it change the fact that some customers are going to repeatedly use over 500mb of data through no fault of their own.

Way to try and pull the proverbial wool over everyone's eyes, but that nicey -nicey statement changes nothing LOL

It does however look like the collective "minority" (as they keep referring to us as ) is winning small battles - once the mainstream media/regulators get involved, I cannot see Vodafone having any reasonable standing on this matter.

I was interested to see a message posted by AndyWicks on the eForum, with his reply from the "Director's Office" who completely ignored his right to cancel under the Terms & Conditions, in line with Ofcom's regulations - are they really that idiotic to deny customers their rights at Head Office level? :rotfl:

phoen1x_2

JackMagic wrote: »

To cross post what I wrote on the eForum:

'That statement is hilarious. So essentially what they're saying is, nothing has changed, but if and when people stray over the 500mb limit in a "few months" the Terms and Conditions will no longer cover your terminating the contract within 14/30 days.

Giving the customer more warning about the impending charges still doesn't change the fact you have changed the terms and conditions, nor does it change the fact that some customers are going to repeatedly use over 500mb of data through no fault of their own.

Way to try and pull the proverbial wool over everyone's eyes, but that nicey -nicey statement changes nothing LOL'

It does however look like the collective "minortiy" (as they keep referring to us as ) is winning small battles - once the mainstream media/regulators get involved, I cannot see Vodafone having any reasonable standing on this matter.

I was interested to see a message posted by AndyWicks on the eForum, with his reply from the "Director's Office" who completely ignored his right to cancel under the Terms & Conditions, in line with Ofcom's regulations - are they really that idiotic to deny customers their rights at Head Office level? :rotfl:

Actually, Vodafone's argument does make sense, as they are simply enforcing the FUP that is currently in the T&Cs, which they have not done before. There has been no change to these conditions if they simply start to impose charges after a few months of excessive use.

What has changed, it seems, is the definition of 'excessive use', compared to that which most customers were given when ordering, ie from 'oh you'll have to go way over', to 'anything over 500MB'. This is where the new policy can be challenged, as it is this point that has changed.

Tony5101

at least they bothered replying to him....I haven't received anything back....just wondering whether I should feel offended or not....

TheLibertine

phoen1x wrote: »

Actually, Vodafone's argument does make sense, as they are simply enforcing the FUP that is currently in the T&Cs, which they have not done before. There has been no change to these conditions if they simply start to impose charges after a few months of excessive use.

What has changed, it seems, is the definition of 'excessive use', compared to that which most customers were given when ordering, ie from 'oh you'll have to go way over', to 'anything over 500MB'. This is where the new policy can be challenged, as it is this point that has changed.

I agree they have simply sidestepped it to make it probably legal, it does align with the original FUP. It doesn't change the misinformation to customers though or the legality of offering two different levels of unlimited.