HTC Desire Vodafone 500mb Fair Usage Policy

ruggedtoast

karatedragon wrote: »

The term "deadlock"

Does that mean for example Vodafone think they are not in contract breach and I think they are and never the twain shall meet?

If this is the case how do you proceed?

Ohh and the guy that offered me the £5 credit said the text I received was a mistake??? Yet I have used well over 500MB so surely that is why it came?

OTELO are the ombudsman for consumers in telecom disputes. Their website says they require a deadlock letter from the company in order to take up your case.

As another poster stated, this communication would be from Vodafone refusing to offer any other alternatives to the dispute.

Foxtbh

You couldnt make this up! I have literally just received a text informing me of the charges, to take effect from 1st October.

45 minutes notice? Seriously? What am I supposed to do with 45 minutes notice?!

karatedragon

Foxtbh wrote: »

You couldnt make this up! I have literally just received a text informing me of the charges, to take effect from 1st October.

45 minutes notice? Seriously? What am I supposed to do with 45 minutes notice?!

Sounds like you are in the same boat as me then. Would you like a copy of the letter I sent them?

Foxtbh

That would be helpful, thanks

rachel6188

could i have a copy please x

gjchester

Foxtbh wrote: »

You couldnt make this up! I have literally just received a text informing me of the charges, to take effect from 1st October.

45 minutes notice? Seriously? What am I supposed to do with 45 minutes notice?!

Semi irrlelevent and you may not like it but they don't have to send you a text or a letter to notify you.

T&C state

14.4. We will send you notices by post, voicemail, text or other form of electronic message. Such notices will be deemed to be with you 48 hours after being sent. All bills and notices served by post will be sent to the address given by you. You must tell us of any changes to your address. You must send us notices by post or email to our address on the bill. Such notices will be deemed to be with us 48 hours after being sent.


Two key parts,
One it's seemed delivered 48 hours after sent, regardless of if it got to you.

Second is the other form of electronic message. That can be as simple as expecting you to monitor the T&C.


In a similar vein your employer can alter your work T&C simply by pinning it on a designated offical notice board. Your expected to check. Most employers won't they'll notify you personally, but posting on a official board is deemed enough in the eyes of the law.

4$£&*(£$&*(!

Don't panic Mr Mainwearing. From the point you receive the text even Vodafone admit you have 14 days notice as of this point. Get your RECORDED delivery letters into the Newbury address, do not use email at this point (email is good for pester power later on but a written letter is crucial).

Anyone who has not yet had the notice still gets 14 days from the point of receiving the notice.

Yolina

karatedragon wrote: »

I am puzzled how Vodafone can use August.

Probably because that's when a large number of people go on holiday and will therefore use far less data that month if they're abroad for a couple of weeks!

I remember saying many months ago that Vodafone would probably make cancelling as difficult as they possibly could, and it unfortunately looks that way. The company is an absolute disgrace.

karatedragon

gjchester wrote: »

Semi irrlelevent and you may not like it but they don't have to send you a text or a letter to notify you.

T&C state

14.4. We will send you notices by post, voicemail, text or other form of electronic message. Such notices will be deemed to be with you 48 hours after being sent. All bills and notices served by post will be sent to the address given by you. You must tell us of any changes to your address. You must send us notices by post or email to our address on the bill. Such notices will be deemed to be with us 48 hours after being sent.


Two key parts,
One it's seemed delivered 48 hours after sent, regardless of if it got to you.

Second is the other form of electronic message. That can be as simple as expecting you to monitor the T&C.


In a similar vein your employer can alter your work T&C simply by pinning it on a designated offical notice board. Your expected to check. Most employers won't they'll notify you personally, but posting on a official board is deemed enough in the eyes of the law.

I am not sure which agreement you are checking but mine says nothing of the sort. Section 14 in mine only goes up to (c). There is no 14.4.

But 7(b) says:We may change or withdraw services at any time and we may introduce new terms to this agreement at any time. If we do we'll give you 30 days notice.

As far as I am concerned they are changing services and as such must provide 30 days notice.

The communications act stipulates this also.

And I have been advised that the law governs. Not the contract.

karatedragon

CitySlicker wrote: »

Don't panic Mr Mainwearing. From the point you receive the text even Vodafone admit you have 14 days notice as of this point. Get your RECORDED delivery letters into the Newbury address, do not use email at this point (email is good for pester power later on but a written letter is crucial).

Anyone who has not yet had the notice still gets 14 days from the point of receiving the notice.

But it isn't 14 days notice of the forthcoming charge and change to the contract. The charge takes effect 1st October. My text came 24 September. That is not 14 or 30 days notice of a change as prescribed in the contract at section 7a or 7b.

I was also informed that I had to get a letter in by 30 September for any cancellation to be considered.

Are you now saying that you have 14 days from receipt of the text to get a letter in requesting cancellation?