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HELP!!! Boyfriend's O2 Bill: £522 due!!!

124

Comments

  • jones.ci
    jones.ci Posts: 70 Forumite
    lucylucky wrote: »
    You were lucky. They altered my tariff for no discernible reason and after 4 months of phone calls and emails I left them since they had broken the terms of the contract.

    Yeah... lucky that time. If you read my thread on here you'll see they screwed me over enough recently to make me leave them.

    The money thing was a simple human error though, probably why the fixed it quickly.
  • Kavanne
    Kavanne Posts: 5,093 Forumite
    edited 2 May 2010 at 5:54PM
    shellsuit wrote: »
    Fine, suppose you won't be logging into his account either then to cancel the DD? :cool:

    You just rang and used his details to try to get the matter sorted, so what is the difference?
    Like I said, the DD comes out of a joint account so I can cancel that and there's nothing fishy there!!

    I rang and gave them his number and asked them to call him, nothing else.

    Anyway, he eventually got the international number to work and they have said they will sort it out..... Hmmm
    Kavanne
    Nuns! Nuns! Reverse!

    'I do my job, do you do yours?'

  • shellsuit
    shellsuit Posts: 24,749 Forumite
    Part of the Furniture 10,000 Posts Photogenic Combo Breaker
    You're welcome.
    Tank fly boss walk jam nitty gritty...
  • Kavanne
    Kavanne Posts: 5,093 Forumite
    bf texted and said his bill is still showing as 550 (checked on his friend's laptop) so he's sent them an e-mail enquiry now asking how long it's going to be and informing them he will be claiming any charges for the failed direct debit back from O2.
    Kavanne
    Nuns! Nuns! Reverse!

    'I do my job, do you do yours?'

  • nunnygirl
    nunnygirl Posts: 2,206 Forumite
    They'll have to re-issue a bill I think and that might not happen until Tuesday now but I may be wrong
    Sealed Pot Challenge Member 1216 -
    2011 Total - £526.62

    2012 Total - £503.87
  • stclair
    stclair Posts: 6,855 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Just cancel the DD until he returns or wait until the day its debited then claim an indemnity !!
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • Kavanne
    Kavanne Posts: 5,093 Forumite
    I am having 2nd thoughts about cancelling the DD because they took a £150 deposit off him to get the contract... could we lose that if he misses a payment?
    Kavanne
    Nuns! Nuns! Reverse!

    'I do my job, do you do yours?'

  • stclair
    stclair Posts: 6,855 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 2 May 2010 at 7:20PM
    Kavanne wrote: »
    I am having 2nd thoughts about cancelling the DD because they took a £150 deposit off him to get the contract... could we lose that if he misses a payment?

    No you wouldnt they have clearly made an error !!

    Plus if you know your boyfriends details just call them up they cant turn round and say they wont
    speak to due to discrimination.

    He could be having a sex change to be a woman for they know ;-)
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • DarkConvict
    DarkConvict Posts: 6,347 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    The deposit is non refundedable anyway, basically it is credited to your account in a few months and so you wont have to pay many bills for a bit due to credit on contract then it goes back to normal.
    Personally i would not cancel the DD as it can cause problems with the operator.
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

    There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies
  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    Joint bank account, joint debit collectors no doubt later.
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