PPI - Beneficial Finance

KIMY

Sorry for delay been away, l first sent my complaint on 25th March had last letter back 22/04 saying they would try to respond in 28 days, dont know if it makes any difference now 3 accounts claiming on.

di3004

KIMY wrote: »

Sorry for delay been away, l first sent my complaint on 25th March had last letter back 22/04 saying they would try to respond in 28 days, dont know if it makes any difference now 3 accounts claiming on.

Hi there

Thanks for your update.

It should not make any difference, as they must go by the date of your letter of the account your complaining on.;)
Good luck.

buzzykye

had a general reply letter back today saying, we are sorry you have a complaint we will be looking into your complaint and will be in touch shortly.

Anyone know what happens next? is this the letter i should have given them 8 weeks to send?

di3004

buzzykye wrote: »

had a general reply letter back today saying, we are sorry you have a complaint we will be looking into your complaint and will be in touch shortly.

Anyone know what happens next? is this the letter i should have given them 8 weeks to send?

Hi there
Thanks for your update.

Yes this is the normal procedures and you should hear of a decision by the 8 weeks they have.
Good luck.;)

buzzykye

Thanks Di.

I did wonder if we get this then have to write another letter or just wait.
So fingers crossed.

buzzykye

Hi all.
On Saturday we received a letter from the HFC Complaints dept saying that we need to complete their questionnaire and return it within 10 days to enable them to look at our claim.
Do we really need to do this as i did fill out the standard questionnaire that i printed from the link above? or is this just a tactic they use to drag it out?

di3004

buzzykye wrote: »

Hi all.
On Saturday we received a letter from the HFC Complaints dept saying that we need to complete their questionnaire and return it within 10 days to enable them to look at our claim.
Do we really need to do this as i did fill out the standard questionnaire that i printed from the link above? or is this just a tactic they use to drag it out?

Hi there;)

I have read this somewhere else as well, and I think they contacted the FOS and asked what they think they should do, and I think the FOS said complete it anyway, as they do not have to actually accept the FOS questionnaire, annoying I know.

But have you also kept a copy of the one you sent and are they the same questions?

buzzykye

Hi Di
Fast as Ever lol!!

Yes the questions are quite similar so i shall just put the same info on the form they have sent me and return it back to HFC and see what happens next!

di3004

buzzykye wrote: »

Hi Di
Fast as Ever lol!!

Yes the questions are quite similar so i shall just put the same info on the form they have sent me and return it back to HFC and see what happens next!

LOL.......:D, I know its a pain, and yet some/most will accept those questionnaires.
Good one, you will be fine, and good luck.;)

KIMY

I am also claiming on three account numbers and now have had to go to FOS as they have replied with a final descision stating they dont keep records after 6 years and therefore can not investigate. I have write back as advised by the great people on this site to request a SAR and l also told them l know they have all my records on data as there Customer Advisor is one who gave me all info and account numbers, and l am not disputing signing just missold PPI due to being pressurised and advised not optional. I have also received questionnaire on Friday and on Saturday a letter requesting proof of ID to release SAR. Really think they just trying it on but l will pursue all the way. So be careful and make sure you request a SAR.:)