Mobile Phone Providers; Call Centre Locations...

latam2012

karatedragon wrote: »

Where abouts are the call centres located for the UK Mobile Phone Operators.

I mean the all important place you ring after becoming a customer. Not the uber-helpful, prompt answering, UK based "sales" line

T-Mobile - Philippines (in my experience hopeless, dreadful English, hang up if you ask questions and sound like pre-recorded robots. The reason I ditched them)
Three - India

I am on t mobile and I actually think that their Filipino customer services centre is really good. I find them to have a good English and more understandable accent than some other centres; I have always had a positive experience. They are so polite and I've never had a problem with getting things sorted.

Gordon_Hose

Do you work there?

Mrs_Ryan

J_B wrote: »

Yea, but remember that in Geordie Speak the words CAN and CAN'T sound very similar!!!

Not to me they dont I'm afraid I was born and bred in the West End of Newcastle where the accent is strong and so I can understand every word perfectly

latam2012

Gordon_Hose wrote: »

Do you work there?

Nope, but it's pretty closed minded to think that anyone with a positive experience must be affiliated with t mobile.

Vodafone

Hi AlanMoneySavingMan,

It's really disappointing to hear about your recent customer service issues and that you have now decided to leave us as a result.

If there is anything I can do to help, you are more than welcome to contact me here with WRT135 FAO Heidi in the subject.

If you include a link to your post and a contact number, I will happily give you a call to discuss it.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

Mike_Wilson_2

Today I had a call on my mobile contracted with '3' and obviously from India and I had some difficulty understanding what the caller was saying! On top of that, when I said, 'Sorry, I am in the middle of lunch, problem no longer relative as resolved itself (although '3' would not admit to there being a local mast problem causing loss of signal having admitted so a week before), the caller did not seem to understand and continued chatting away asking me to answer questions before he could proceed to discuss anything further, he did call me after all?' I shut phone down as caller did not understand and said do not call back, 5 minutes later, same number called back! As previous posts have said, no problem where the call centre is located but need to be able to understand the call centre caller and also for them to understand what I am saying and to have 'local' knowledge which they do not appear to have!

stargirl0

It's about keeping 'our' workforce in work not other countries. It's about paying 'our' workforce a decent wage not running to other countries to source a cheaper workforce! Don't you get it!

Tony5101 wrote: »

So - you think that just because an organisation has it's customer service unit in another country - that it's going to be poor?

I've spent many a wasted phonecall on the phone to some poorly trained incomprehensible, based in the UK.
You can't tar everyone with the same brush.

Tony5101

Did you really sign up to answer a comment made almost 3 years ago?
I still stand by my initial response...I've spent equal amount of times speaking to poorly trained people both in the UK and overseas...but just because a company chooses (for whatever reason) to have their call centre hosted overseas, does not automatically mean that the service you are going to receive is going to be poor.
Sadly - keeping it British inevitably means making it more expensive. Will you be happy enough to pay an extra £20 a month for your phone tariff, so that the companies can bring their call centres to the UK. Welcome to the world of basic economics.

grrrownup

I totally agree with you. After four phone calls to Virgin with their overseas call centre, and mistakes being made because we don't seem to speak the same language, I'm ready to leave the company. I know they have UK call centres as well because I was lulled into a false sense of security when I wanted to leave the company but I asked to be put through to a uk based centre and was told there were none and then asked to be put through to a supervisor and was put on hold for half an hour til I hung up. I just want to deal with someone who understands my mother tongue, without bending over backwards to make myself understood. I speak queen's English but I'd hate to think how a Geordie, Dudleyan or Glaswegian copes! It's not about being racist. It's just plain frustrating

waynehull

i've just had an infuriating week with 3 - my contract is just about to end and i was going to stay with them - called to upgrade and the retentions team offered me a deal but had no stock - he called my local store who he asked to put a phone by for me and they'd sort me out. i took a couple hours off work, drove in especially and lo and behold they had kept the handset but wouldn't uphold the offer.

wasted trip/time.

I'm not usually one to complain but did so via email and live webchat but nothing, I feel 3s callcentres do a good job generally but they are just not getting the gist of what i'm saying.


fed up and may transfer to o2 for this sole reason