Mobile Phone Providers; Call Centre Locations...

karatedragon

Twinny99 wrote: »

Blimey some of you people really are just spoiling for a fight! :rotfl:

Personally I agree with the OP - the T-Mobile call centre people really do sound like they are reading from a script - I have no idea where they are based and quite honestly don't give a !!!!!! as long as they understand me and can answer my queries which unfortunately most of them can't!

Sorry but we are all allowed our opinion!

They are apparently in the Philippines. Lord knows what posessed T-Mobile to make that god awful business decisions. Probably the same numpty that thought direct lines to Bank Branches were a bad idea

PeteCol

karatedragon wrote: »

Where abouts are the call centres located for the UK Mobile Phone Operators.

I mean the all important place you ring after becoming a customer. Not the uber-helpful, prompt answering, UK based "sales" line

T-Mobile - Philippines (in my experience hopeless, dreadful English, hang up if you ask questions and sound like pre-recorded robots. The reason I ditched them)
Three - India

What about

Vodafone, O2, Virgin, Orange, Tesco ???

I've just spent a frustrating 2 hours to India with a problem with 3 mobile. I want to speak to a UK call centre because I find them less stressful. I don't care about being PC, don't are what other people think of my opinion, I want to deal with people in the UK - Period.

Wintermute

PeteCol wrote: »

I've just spent a frustrating 2 hours to India with a problem with 3 mobile. I want to speak to a UK call centre because I find them less stressful. I don't care about being PC, don't are what other people think of my opinion, I want to deal with people in the UK - Period.

Take things to executive complaints then, they're based on St Vincent Street in Glasgow city centre although you'll be speaking to Glaswegians

marmitepotato

Virgin have call centres in the UK and Johannesburg South Africa, I know this as they always tell me where they are based. I recognise the accent as my sister and BIL live in SA. The people I speak to always go out of their way to help me.

Mrs_Ryan

Usually when I ring Orange I get India but occasionally I might get the North East (not sure where - I used to work at North Tyneside in Wallsend but I dont know if that's still there) I rang to report my lost SIM the other day and got through to the most Geordie bloke ever which was lovely to hear

Gordon_Hose

Holy thread resurrection batman!!!

Tony5101

Gordon_Hose wrote: »

Holy thread resurrection batman!!!

LOL - necromancy at it's best :rotfl:

AlanMoneySavingMan

A few of years ago I would have somewhat echoed the comments on here that there was something vague racist about not liking offshore call centres. However, my experience has turned my opinion around. I'm afraid that I would always pay a little extra for a product or service I knew I would need help with IF they have a UK call centre. A few offshore CCs are good, but most are not and some are absolutely appalling.

I'm just about to leave Vodafone because their Indian call centre responses have got so bad. Our cell was down for 4 days recently and when I contacted Vodafone by email (with a link to the fault log) they denied 3-times in a row that there was a problem (despite there being an item on the Vodafone faults board saying that our postcode transmitter was having problems) and suggested I use 3G (on my 2G phone) and ignored everything except the first issue I raised.

They completely ignored my requests for escallation, my problems with their non-functional SureSignal, their SureSignal website (showed me I had no registered numbers, I entered numbers - the website said they were already registered and then did a Weblogic crash dump 2 times). Call centre eventually offered me a £2 refund. So, bye bye Vodafone.

So now I'm looking for a mobile provider with a UK call centre (if I can find one), but whatever happens I am leaving Vodafone whose customer service in general has really tanked.

taylor11_2

The majority of overseas call centres are shocking. Look at the levels of complaints that three has. At one point they were the operator with the highest level of complaints mainly due to the lack of local contact centres. Orange later overtook them due to their price increases.

I don't know if it is racism of just ignorance - not evey overseas contact centre is based in India. A number of people have referred to Vodafone as having an Indian call centre - rubbish. UK calls are sometimes routed to Egypt and the last time I checked, Egypt wasn't in India.

Cheers
taylor11

J_B

Mrs_Ryan wrote: »

and got through to the most Geordie bloke ever which was lovely to hear

Yea, but remember that in Geordie Speak the words CAN and CAN'T sound very similar!!!