Mobile Phone Providers; Call Centre Locations...

karatedragon

Where abouts are the call centres located for the UK Mobile Phone Operators.

I mean the all important place you ring after becoming a customer. Not the uber-helpful, prompt answering, UK based "sales" line

T-Mobile - Philippines (in my experience hopeless, dreadful English, hang up if you ask questions and sound like pre-recorded robots. The reason I ditched them)
Three - India

What about

Vodafone, O2, Virgin, Orange, Tesco ???

Tony5101

what difference does it make?

karatedragon

Tony5101 wrote: »

what difference does it make?

That really answers the question detailed in the thread.

Because some people (me included) actually dislike getting through to some offshore outfit. As a result like to know before being screwed into a contract where they will be connected to.

You may not mind. Others do.

Tony5101

So - you think that just because an organisation has it's customer service unit in another country - that it's going to be poor?

I've spent many a wasted phonecall on the phone to some poorly trained incomprehensible, based in the UK.
You can't tar everyone with the same brush.

jamespir

orange have a callcentre in cardiff although it is owned by a thrid party

karatedragon

This isnt meant to be a debate Tony. Just a question.

If you don't wish to answer the question in hand - Jog on...

Tony5101

LOL - Jog On.....now that really has to be the most sensible thing that you've said in this post...and I hope a lot of other people JOG ON too - that way it'll get buried far quicker.

bubblesmoney

orange, three AND VODAFONE certainly have operations in india. i am not yet aware about the rest. vodafone certainly has because i see their recuitment advertisements there when i visit and i see the hoardings there and i think they bought out hutchison company there to get a foothold in the market there! see extract from link about vodafone in india http://news.bbc.co.uk/1/hi/business/7866445.stm

Service revenue in India grew 37.3% in the three-month period, which was still slower than the previous quarter. Vodafone said the market had become increasingly competitive.

I dont mind where the centres are located so long as the 'service' they provide is good. if i wanted everything done here including having british wine then life would be different and i would be forced to drink british wine instead of french wine and use a british made phone instead of a HTC made phone . I have no problems using a british phone or car or wine or only having british holidays so long as the end product and service and customer experience is good.

Kau

bubblesmoney wrote: »

I dont mind where the centres are located so long as the 'service' they provide is good.

This.

I couldn't care less aslong as I get good support and customer service.

bengalknights

O2 - UK Call centre
Orange - India/UK Call Centre
Vodafone India/UK Call Centre
3 - India

DCFC79

Kau wrote: »

This.

I couldn't care less aslong as I get good support and customer service.

same, as long as we can both understand each other then i wot have a problem