MSE News: Ryanair U-turn: it will care for stranded passengers

ysi

The reply came as expected, so recorded delivery etc not worth paying for. This a refund for 3 people, the outgoing flights being 3 times the price of refunded returns - typical luck.

What ryanair is purporting to in effect benefit from is that most people could not wait around indefinitely for flights to resume-so made their way home overland. Hence ryanair claim they don't have to pay for trains/ferries etc if you did this; is this worth fighting in the court? probably not?

Dear Customer,
>
> I refer to your recent correspondence regarding your booking confirmation Rxxxx
> Ryanair sincerely apologise for the cancellation of your recent flight which was caused by the closure of European airspace following the volcanic eruption in Iceland. As you will be aware this disruption was completely outside the control of any airline.
>
> We wish to confirm that your refund has been processed back to the original form of payment used when making your original flight reservation and this refund should be reflected on your account within 7 working days.
>
> The amount refunded to your credit/debit card is GBP82.77.
>
> As you requested a refund please be advised that in accordance with EU Regulation 261 you do not have any further claim against the airline.
>
> Due to the mass disruption and to ensure that we can promptly process all valid claims we cannot enter into further correspondence with customers regarding claims not covered under Regulation EU261/04. If you have submitted a claim for expenses in addition to your refund request, I regret that no response can be provided. Ryanair strongly recommend that all claims for expenses not covered under Regulation EU261 should be claimed directly from your travel insurer.
>
> Yours sincerely
>
>
> Ryanair Customer Services
>
> Unfortunately, email replies to this address cannot currently be accepted, responses can be sent by fax to Ryanair Customer Services on +353 1 5081702