MSE News: Ryanair U-turn: it will care for stranded passengers

glossyhair

U-turn or not, I really wouldn't use Ryanair if they were the last airline on the planet. Ghastly behaviour at every opportunity. Simples.

mikey72

Or the other side of the coin, the eu appear to be compensating airlines, so it makes more sense for the airline to accept the claims, add on a processing fee and watch the money come in.
The eu really doesn't need to either tie up thousands of small claims courts, or spend years in court argueing over the claims, so it's easier for them to give in to the airllines and the case goes away. The money is yours and mine as taxes we pay anyway, so effectively Ryanair just passed the bill onto us.

jinkssick

I see people that take advantage of their flight deals like their 1p or £3 sale, pay no baggage fees, pay no insurance, pay no meals on plane, use Prepay Mastercard so no payment fees and pay nowt. These are the people that are getting back at them in a more productive manner. Not only getting yourself to a destination on the MSE mantra but forced them to travel you (and your family) accross Europe at their expense.

These are the people at the frontline.

wave_rider_2

So, Mr O'Leary finally got a taste of what many of his own customers have suffered - an unexpected extra charge! Many, many people must be very grateful for EU261 which, for them, would have made a bad situation bearable. Imagine the increased chaos if everybody who had been stranded by this event had to make their own way home by land and sea!


Contra to Mr O'Leary's opinion, I think EU261 should stay just as it is. For, if you (and your loved ones) were to be stranded hundreds, and sometimes thousands of miles from home (which airlines are easily capable of doing), you'd be more than grateful for the support to which this law entitles you. Very few forms of transport have the ability to stand so many people so far from home - airlines should not be allowed to abandon their customers in these situations, no matter how much they paid for their ticket.


Long live EU261, for giving some power back to the people who pay the airlines salaries – their customers!

MarkBargain

The law is there to protect the passengers. All airlines knew about it and should have factored this risk into the prices they charge for flights and insured themselves against it.

Will Ryanair be refunding customers who had to wait hours on their £1-a-minute and 10p-a-minute telephone lines waiting to get throught to them to rearrange flights? No? Thought not.

rarrarrar

Airlines should use pricing models that take into account the occasional event which results in high costs under existing laws.
Its called insurance either by themselves or using insurance companies.
Any business does this in some form ( ie to cover loses from goods returned under Distance Selling Regs).

One of the reasons for the present compensation rules on food and accommodation is to dissuade an airline from cancelling a flight purely on economic grounds, or delaying offering alternative flights for days or weeks in the hope that most people will make their own arrangements in the meantime and save them money.

torontoboy45

wave_rider wrote: »

So, Mr O'Leary finally got a taste of what many of his own customers have suffered - an unexpected extra charge! Many, many people must be very grateful for EU261 which, for them, would have made a bad situation bearable. Imagine the increased chaos if everybody who had been stranded by this event had to make their own way home by land and sea!


Contra to Mr O'Leary's opinion, I think EU261 should stay just as it is. For, if you (and your loved ones) were to be stranded hundreds, and sometimes thousands of miles from home (which airlines are easily capable of doing), you'd be more than grateful for the support to which this law entitles you. Very few forms of transport have the ability to stand so many people so far from home - airlines should not be allowed to abandon their customers in these situations, no matter how much they paid for their ticket.


Long live EU261, for giving some power back to the people who pay the airlines salaries – their customers!

well said.

except o'leary doesn't see his travellers as 'customers' - he sees them as 'mugs'.

this nasty little scumbag has had his butt kicked from one end of the room to the other for thinking that 261 didn't apply to ryanair.

another o'leary own-goal. I sincerely hope he has many more.

torontoboy45

Pee wrote: »

If you are going to fly Ryanair, you need to have your wits about you. Frankly I am happy to get a flight for a fiver and do not expect them to accomodate or feed me for that as well.

is that so? well, you enter into a contract with ryanair and they enter into one with you.

if you don't mind when they welch on the deal you're obviously easily bought.

jammin_2

torontoboy45 wrote: »

another o'leary own-goal.

Not at all. It's called a publicity stunt. How much traffic do you think it brought the Ryanair website.

torontoboy45

jammin wrote: »

Not at all. It's called a publicity stunt. How much traffic do you think it brought the Ryanair website.

I refer you to a post made earlier in the thread.