Better Bathrooms.com complaint

gik

ConsumerGuy0016 wrote: »

If you haven't already made them aware, inform them that any amounts they owe you will be subject to a 8% annualised rate of interest from the date they should have refunded your money.

Given that it's been 4 months, they owe you the refund amount multiplied by 1.026 - may not be much but it'll start adding up soon, and it should hasten their action in regards to your claim.

Personally I'd have asked Sak how they paid and gone down that route first rather than making up numbers...but then I'm not the self named ConsumerGuy0016....already a legend in their short time on MSE for the wrong reasons.


Sak, how did you pay?

ConsumerGuy0016

gik wrote: »

Personally I'd have asked Sak how they paid and gone down that route first rather than making up numbers...but then I'm not the self named ConsumerGuy0016....already a legend in their short time on MSE for the wrong reasons.

Sak, how did you pay?

I see you've come to look for a fight. Let me explain this to you clearly:

i) Under Section 69 of the County Courts Act 1984 the OP can claim interest at a rate of 8% a year.

ii) The OP has stated that the refund was due 4 months ago (a third of a year). Thus 1.08^(1/3) multiplied by the refund initially due is the amount the OP should be requesting.

Why criticise my help when it was especially relevant given that the OP has stated that legal action has been threatened? If you want any help understanding the math then please PM me.

gik

ConsumerGuy0016 wrote: »

I see you've come to look for a fight. Let me explain this to you clearly:

i) Under Section 69 of the County Courts Act 1984 the OP can claim interest at a rate of 8% a year.

ii) The OP has stated that the refund was due 4 months ago (a third of a year). Thus 1.08^(1/3) multiplied by the refund initially due is the amount the OP should be requesting.

Why criticise my help when it was especially relevant given that the OP has stated that legal action has been threatened? If you want any help understanding the math then please PM me.

Ya de yah de ya. Multiplying by 1.026 does not give you 8%. It gives you 7.8%. You are the one who appears to require accuracy in grammar and spelling and despite your obvious deficiencies are offering me a mathematics lesson. You are obviously having a laugh Flyboy !

ConsumerGuy0016

gik wrote: »

Ya de yah de ya. Multiplying by 1.026 does not give you 8%. It gives you 7.8%. You are the one who appears to require accuracy in grammar and spelling and despite your obvious deficiencies are offering me a mathematics lesson. You are obviously having a laugh Flyboy !

Hahahahaha. Go have a read about interest compounding. Then cut out some coupons from the Daily Mail. Then come back on here and apologise to me.

As per my previous message - PM me if you want some basic lessons in math.

wealdroam

ConsumerGuy0016 wrote: »

Go have a read about interest compounding.

Why is interest compounding relevant?

Section 69 of the County Courts Act 1984, the Act you mentioned, specifies simple interest:

69 Power to award interest on debts and damages.

(1)Subject to rules of court, in proceedings (whenever instituted) before a county court for the recovery of a debt or damages there may be included in any sum for which judgment is given simple interest, at such rate as the court thinks fit or as may be prescribed, on all or any part of the debt or damages in respect of which judgment is given, or payment is made before judgment, for all or any part of the period between the date when the cause of action arose and—
(a)in the case of any sum paid before judgment, the date of the payment; and
(b)in the case of the sum for which judgment is given, the date of the judgment.

Dangerous69

I wish I had read these threads before I took out an order with Better Bathrooms as I would have went elsewhere.
On 24/01/15 I made an order at their Wigan branch for about £1600. I paid £500 deposit and £1,100 went on interest free credit with Barclays Finance. Under the terms of Barclays you have 14 days to withdraw from the finance agreement and it is at this point they pay over to Better Bathrooms. I was told like many people that it would be 3-5 days delivery except for one item, the radiator, which they would send on at a later date, being 09/02/15. After not receiving my order within the timescales promised, I rang on day 6 and was told it would be sorted out straight away. I rang them yesterday, 15 days after the order was made asking why I had not received delivery and it was only then I was informed that there are many parts of the order out of stock and I am now looking at the end of March until the order is complete. I am now in the position where I cannot cancel my finance agreement with Barclays as the cancellation period has elapsed and although Better Bathrooms are offering a refund it is only for £500. I know believe that Better Bathrooms have a policy of misleading you during the first 14 days of the order (including lying to me when I rang up chasing the order, saying they would arrange delivery straight away) so that you keep the finance agreement and it is only once they get their money and you are bound to finance that they inform you of the problems. It is at this point where they know it is difficult for you to leave the agreement.


I would now like to cancel this order but I am not sure of my legal stance with regards the loan to Barclays. Should BB refund the total £1,600 to me and I in turn can pay off the loan or should they return the loan to Barclays.


Can anyone advise?

wroenaldinho

https://forums.moneysavingexpert.com/discussion/5186492

Terrysdelight

I have had my own share of heartache with BetterBathrooms. My own experience was such a saga (I don't want to bore anyone - it's far too lengthy) and the customer service was the most appalling and disgraceful experience I have ever encountered.


My advice is to avoid them like the plague.

wroenaldinho

I've even had the pleasure of the CEO emailing me telling me to go to trading standards as nothing can be done.

wroenaldinho

The ceo has even wrote in his email to me "stop talking !!!!!!!!" how has this company progressed! Jesus!