Santander withrawed mortgage offer completion is today

new_home_owner_3

It sounds like a right nightmare my fingers are crossed it all gets sorted fpr the pther person , ive had dealings with santander and their customer services are crap, it took me nearly 3 months to get a credit application back.

good luck and i hope you get it sorted.

TBeckett100

i remember with mine it was fasttracked, and i kept getting new offers due ti reducing the property price. the system went mental 2 days before when the LTV went over the fast track and they wouldnt budge and wanted payslips... however, my adviser talked the underwriter round in the end.

Running_Horse

GDB2222 wrote: »

Write a press release and then send it to the bank's press office for comments?

I did something similar when I had problems with a Halifax mortgage years ago, and even managed to get hold of the fax number for the executive boardroom. It was amazing how quickly a local branch difficulty was solved overnight. Having worked in retail, it is the loud, persistent, and bolshie customers who get the best service.

Eric1

no experience, just asking: would it be worth complaining to the financial ombudsman?

clutton_2

this is the umpteenth complaint i have read about Santander... they are appallingly incompetent..

Abbey were no better..

the more publicity this gets the better.... Santander will not want to lose custom because of it.... Santander will probably be as arrogant as the rest of the banking fraternity, but, the more the Santander name is picked up by Google the more people will not want to use Santander as a banker....

Santander think that just because they changed their name from Abbey to Santander that we have forgotten what an incompetent groups of useless prats they were..

Lets see if we can get Santander some sort of "worst bank on google" this week - lets all vote for Santander......

get the message ????

frank.hopper

Santander were only interested in the saving accounts of the Abbey, their not interested in a fragile UK property market. Move your dosh outa there, they can shove it.

RX-78

Nice attempt to repeat santander - hopefully this is one more to push the thread to top of the google.

Back to OP - did you pay an arrangement fee? I dont know if paying for it will make any difference but I wonder if you have already have paid the booking fee, they must have an obligation to release the funds provided the original terms at the time of recieving an offer hasn't been violated (i.e. you didn't lie to the bank, all the documents are legit etc).

On the other hand, I know my mortgae T&C actually says the bank (HSBC) may choose to withdraw the offer at any point. But I think they'll find it difficult to do so without a good reason having taken the fees, regardless of what the T&C says. (and I assume FSA regulates this kind of thing but we'll have to ask someone with more experties on this) .....

Richard_Webster

I know my mortgae T&C actually says the bank (HSBC) may choose to withdraw the offer at any point.

HSBC have a nice line in issuing offers subject to valuation so they could issue a revised offer if the place gets downvalued on survey - the solicitor should know this but it is an easy trap to fall into - a HSBC offer is not a firm offer unless the valuation has been done!

clutton_2

""HSBC have a nice line in issuing offers subject to valuation so they could issue a revised offer if the place gets downvalued on survey ""

but surely Richard this makes utter economic sense for both bank and mortgage applicant ?

Richard_Webster

""HSBC have a nice line in issuing offers subject to valuation so they could issue a revised offer if the place gets downvalued on survey ""

but surely Richard this makes utter economic sense for both bank and mortgage applicant ?

Yes, but most lenders don't issue an offer until after the valuation has been done.

The danger with the HSBC offer is that everyone (up and down chain, estate agents, buyers, etc) can get keen and want to exchange "now you have got your offer...." and the buyer's solicitor needs then to tell their buyer client that it isn't a "real" offer.