can they help us

talulah25

tinktinktinkerbell wrote: »

how have you been living, you been getting crisis loans? whats the hold up with your claim?

we've had one crisis loan of £30, thats all we were entitled to. We have been living off of my maternity pay (£123 a week), the hold up is the people who process these things are obviously morons, we have had welfare rights advisors look at the claim umpteen times and each time we are told its sorted now, then they write another letter asking for yet more paperwork. Its hardly a complicated claim so I really dont understand it at all :mad:

shegirl

tinktinktinkerbell wrote: »

ive been on benefits before, i know how tight it is, tbh though its not even that bad and no we dont have kids

my bf pays the phone bill and its a DD out of his bank, it gets taken out at the end of the month and i dont think hes got any money left in it

Then you need to calm and not be dramatic

There is a huge difference between having your phone cut off and not having the money in the bank to cover the bill.

All you need to do is contact them if you cannot make payment (and if you will get a charge on your bank account for not being able to meet the direct debit cancel it).Cutting off happens after they have pestered you for a while and you have continued to accrue money owed to them without making a payment.I don't think you need to be worrying about that right now!

So that's that 'priority' gone So no stress there eh!

tinktinktinkerbell

talulah25 wrote: »

we've had one crisis loan of £30, thats all we were entitled to. We have been living off of my maternity pay (£123 a week), the hold up is the people who process these things are obviously morons, we have had welfare rights advisors look at the claim umpteen times and each time we are told its sorted now, then they write another letter asking for yet more paperwork. Its hardly a complicated claim so I really dont understand it at all :mad:

yeah we got a letter 3 weeks after we claimed saying they needed more info, wanted to see our books and last 2 pay slips but didnt have pay slips so had to provide bank statements

at least you have a little money coming in, we have nothing at all

dookar

tinktinktinkerbell, there are many reasons that your claim will be with decision makers (a couple - *all* processors are technically 'decision makers' and you were being fobbed off, a decision needs to be made as to wether you were self employed or not)

The period you have had to wait is unacceptable. The idea that you have waited so long and should consider your bills to be not urgent is laughable.

I would write to the district manager with a very clear timescale for his or her reply, and then involve your MP

tinktinktinkerbell

dookar wrote: »

tinktinktinkerbell, there are many reasons that your claim will be with decision makers (a couple - *all* processors are technically 'decision makers' and you were being fobbed off, a decision needs to be made as to wether you were self employed or not)

The period you have had to wait is unacceptable. The idea that you have waited so long and should consider your bills to be not urgent is laughable.

I would write to the district manager with a very clear timescale for his or her reply, and then involve your MP

thank you for the advice, we will do that as like you say its unacceptable

tinktinktinkerbell

well, phoned up today for yet another crisis loan of £100 (first one was £40) and the very nice woman said she would chase the benefit up and find out what the hell is going on

so she rang the benefit people and the woman said she would chase it up with the DMs to find out what the hold up is

so hopefully we shall have what we are owed tomorrow, about time too

lauren_1

From my experience everything is send out in letters, so I don't think a phone is essential for your claim.

tinktinktinkerbell

lauren_1 wrote: »

From my experience everything is send out in letters, so I don't think a phone is essential for your claim.

its essential for ringing up and chasing up our benefit and for getting a crisis

also what about accidents, i have two dislocating knees that i need a phone for in case i need to call an ambulance

merlin68

Aren't you getting child benefit and child tax credit?

tinktinktinkerbell

merlin68 wrote: »

Aren't you getting child benefit and child tax credit?

no, i dont have kids