Over Insured.........CARDIF PINNACLE

robbedofmymoney

they are taking the pee if you have already provided this information.

personally i would send a polite but forceful email listing out the information you have already sent them with the dates this was sent.

point out this information should already be in the file and that if they are properly investigating your complaint they would know this. if you have copies either post them or scan and attach to the e-mail pointing out this is the second time they have now recieved this information.

explain how dissopointed you are their resposes after previously supplying this information.

give them 7 days then go to the FOS. i think they have had plent of time to sort this out now.

there will be a time delay between refering this to the FOS and them acting upon it so this would still give time to sort prior to their intervention.

good luck, and keep at them

marshallka

robbedofmymoney wrote: »

they are taking the pee if you have already provided this information.

personally i would send a polite but forceful email listing out the information you have already sent them with the dates this was sent.

point out this information should already be in the file and that if they are properly investigating your complaint they would know this. if you have copies either post them or scan and attach to the e-mail pointing out this is the second time they have now recieved this information.

explain how dissopointed you are their resposes after previously supplying this information.

give them 7 days then go to the FOS. i think they have had plent of time to sort this out now.

there will be a time delay between refering this to the FOS and them acting upon it so this would still give time to sort prior to their intervention.

good luck, and keep at them

Thanks again robbedofmymoney. I did not think it would come to this but they have passed it to so many people and upheld it once and now they MAY (may not as well!!) change their minds. Its just annoying

Thanks

robbedofmymoney

i must admit,
they do seem to be being very awkward, still, i'm sure it will be a nice tidy sum back in the end.

:j:j:j:j:j:j

maxdp

robbedofmymoney wrote: »

i must admit,
they do seem to be being very awkward, still, i'm sure it will be a nice tidy sum back in the end.

:j:j:j:j:j:j

Hi Marshallka

Are their offices anywhere near to you. Sometimes face to face can work well. Did you get this insurance independently or was a broker involved. Just trying to think of other ways to give them a kick up the bum.

marshallka

Post been and gone and nothing.

marshallka

I have found two email address's on the FSA website so I have sent an email about this to each.

maxdp

marshallka wrote: »

I have found two email address's on the FSA website so I have sent an email about this to each.

It is all right they going through the Policies with a fine tooth comb now, cheeky bleeders, if they had done that in the first place you would not have been in that position.

Hope something comes from FSA Marshallka.

MIL now tested positive for MRSA hospital acquired:(.

Cardiff Pinnacle did you say their name was?

marshallka

maxdp wrote: »

It is all right they going through the Policies with a fine tooth comb now, cheeky bleeders, if they had done that in the first place you would not have been in that position.

Hope something comes from FSA Marshallka.

MIL now tested positive for MRSA hospital acquired:(.

Cardiff Pinnacle did you say their name was?

Blimey MRSA:eek:. Hope they have given her the correct antibiotics then. My hubby had it and is fine if that is anything to go by. He was poorly though when he got it.

Yeah, hopefully this will not have to go to FOS but there is a chance. I thought that the post would have bought some news today but they are obviously not the company I "THOUGHT" they were. In fact going by how they have handled this complaint up to yet they are actually one of the worst.

marshallka

Should hear from Cardif Pinnacle today hopefully as their "OTHER" 10 days are up. If I do not hear today then I shall be downloading the FOS complaints form. They really have had enough time now.

I shall also be watching out for posts about them on this site (and others) and giving my view!!!!

EDIT

Have just re read their letter of 20th May and it states a reply and final response within 10 WORKING days which is friday this week. They are the pits.

Are 8 weeks (that the FSA state) WORKING days!!!)

18th March 2010 is when we first emailed. That is 11 weeks to answer a complaint. Ridiculous.

maxdp

Fingers crossed Marshallka. I do not think they are working days otherwise they would put days and not weeks as far as I am aware.. Who knows how it will be interpreted.