Left my ATM card in the machine and some one stole £200

soul619

usedandabused wrote: »

i smell a rat, or more likely a troll, it seems that they are asking these questions in advance to a staged 'someone stole 200 from me'.

QFT! they always try it on lol

uniteallaction

Well it looks like I am not going to get any sympathy from here. Which is a bit disappointing considering it was a genuine mistake on my side. After all everyone with a negative opinion is so perfect makes me wonder why they need to post in such forums for advice, considering they no doubt know everything unlike us mere mortals.

Firstly the scenario that happened to me was very simple and easily made

you go to your ATM machine for a balance after you receive your print off you walk away with your card still left in the machine by mistake. Then the machine asks you do you want another transaction apparently there is no time out on ATM machines so until someone else wants to use the machine they can simply just press yes and then withdraw money.

Which was exactly the case that happened to me,

And just for a little update my money and card were handed in to the police station, because apparently an elderly gentleman was trying to draw money and did not realise that my card was still left in the machine.

Surprisingly the bank said they have done a full investigation but, surprise surprise were unaware that the money was handed in to the police and subsequently the police have handed the money, back to the bank because it was taken from an ATM. Which I am completely disgusted with the banks response bearing in mind they have not made any attempt to find out any information.

Only to send and a generic letter within 72 hours of the incident happening, saying that the full investigation had happened and were not willing to offer any sort of assistance in regards to the money was drawn bearing in mind it just goes to show, that this could have been a theft of my money from their bank.

So at this time I don't know when I'm going to get my money back,

It just goes to show that customer service is supposed to happen when things aren't exactly going well and my bank have completely let me down in regards to what happened and now lodging a complaint in regards to the way this matter was dealt with

mab2000

I did start to believe you until I read this in your post

uniteallaction wrote: »

And just for a little update my money and card were handed in to the police station, because apparently an elderly gentleman was trying to draw money and did not realise that my card was still left in the machine.

I'm sorry I just don't believe the above happened!

CannyJock

It's generally accepted that a bank will happily lend you an umbrella when it isn't raining - if you set that as your expectation, you'll not be disappointed.

Whether you're a genuine poster or not, couldn't really care

WEEGIE

mab2000 wrote: »

I did start to believe you until I read this in your post



I'm sorry I just don't believe the above happened!

I am with you mab2000 on this, the 'confused' elderly gentleman trying to draw money out without putting his own card in....................well I ask you.

Troll springs to mind, look at the number of posts it has, 2 at this point 20.57 Sat 03/04/2010

alfred64

Should have posted on the Tall Stories forum

Comyface

A similar thing happened to a lad I used to work with. Yes, honestly!

He put his card in, got a mini statement, and walked off. The next person to use the machine changed the pin number and drew out the maximum 3 days on the trot before my colleague noticed! £900!

AND the bank refunded him! I never thought they would, but they did. Must've been about 10 or 11 years ago this. I think they checked out his story and it added up, what with the pin being changed and all. Lucky boy!

noh

Comyface wrote: »

A similar thing happened to a lad I used to work with. Yes, honestly!

He put his card in, got a mini statement, and walked off. The next person to use the machine changed the pin number and drew out the maximum 3 days on the trot before my colleague noticed! £900!

AND the bank refunded him! I never thought they would, but they did. Must've been about 10 or 11 years ago this. I think they checked out his story and it added up, what with the pin being changed and all. Lucky boy!

As mentioned above you cannot change the PIN without re entering the old PIN.

Below is the sequence required

1. Insert the card in the ATM.
2. Press the button "Other Services".
3. Press the button "PIN Change".
4. Enter the *NEW* 4 digits PIN code.
5. Confirm the *NEW* 4 digits PIN code.
6. Enter the *OLD* 4 digits PIN code.
7. A message appears "Your PIN code is successfully changed".
8. A message appears "Do you want to continue?".
9. If the cardholder wants to use another service of the ATM, they need to push the "YES" button.
10. If the cardholder wants to take their card back, they must push the "NO" button.

gordikin

Does it not request your PIN when you first insert your card..? Are you missing a step between 1 & 2?

noh

gordikin wrote: »

Does it not request your PIN when you first insert your card..? Are you missing a step between 1 & 2?

Yes you are right missed that one out!