Can't connect to Tesco website

alanwsg

Jemma-T wrote: »

When you remove AVG make sure you already have MSE on your desktop ready to go and be off the Internet (unplug your router from the mains) before removal.

By "MSE", he means "Microsoft security essentials",
Not "Money saving expert" :rotfl:

Jemma-T

alanwsg wrote: »

By "MSE", he means "Microsoft security essentials",
Not "Money saving expert" :rotfl:

Yes, as much as the self-styled Martin is everywhere at the moment (and doing a fab job I might add for consumers) I'm not sure we'd want him actually on our computers pointing at us. And I might add I like his style

:money:

That may require some heavy duty removal tactics :eek:

anpease

I have uninstalled AVG,installed Microsoft security Essentials,ran the update and scan,then tried to log on to Tesco website...but still no joy!

Jemma-T

anpease wrote: »

I have uninstalled AVG,installed Microsoft security Essentials,ran the update and scan,then tried to log on to Tesco website...but still no joy!

Hmmm. In both Firefox and IE?

Redo a HiJackThis. Until then get these off the machine:

Tick/kill:
R1 - HKLM\Software\Micr\Main,Default_Search_URL =LinkId=54896
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files (x86)\BitComet\tools
\BitCometBHO_1.4.1.10.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java
\jre6\bin\jp2ssv.dll
O3 - Toolbar: MP3Bar - {F6BD6330-76F8-44d9-B775-87614E2D8374} - C:\Program Files (x86)\Fiesta Download Manager
\mp3bar.dll
O4 - HKLM\..\Run: [ActiveSpeed] C:\Program Files (x86)\Ascentive\ActiveSpeed\AS.exe -b
O4 - HKLM\..\Run: [CPMonitor] "C:\Program Files (x86)\Roxio 2010\5.0\CPMonitor.exe"
O4 - HKCU\..\Run: [DriverCure] C:\Program Files (x86)\ParetoLogic\DriverCure\DriverCure.exe -scan
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files (x86)\BitComet
\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files (x86)\BitComet
\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files (x86)\BitComet
\BitComet.exe/AddAllLink.htm
O9 - Extra button: (no name) - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (no file)
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files (x86)\BitComet\tools
\BitCometBHO_1.4.1.10.dll/206 (file missing)

Uninstall SAS in the usual manner:
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files (x86)\SUPERAntiSpyware\SASWINLO.dll

Kill this:
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

I'll have a look tomorrow at your new HJT but I reckon your hosts file or DNS may be blocking Tesco.com

Also, give your cache a bit of a clean with https://www.ccleaner.com Don't install the 'free' toolbar -you have enough crap already.

anpease

Uninstalled SAS,installed and ran CCleaner. Tick/Kill all lines suggested,but a couple of them keep coming back,ones beginning O9 and O23.
New hijack this file as follows;
Had to edit a few lines though as they won't let me post links on here;

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 20:03:32, on 03/04/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Creative\MediaSource5\Go\CTCMSGoU.exe
C:\Program Files (x86)\NETGEAR\WN111v2\WN111v2.exe
C:\Program Files (x86)\TrendMicro\HiJackThis\HiJackThis.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O4 - HKCU\..\Run: [EPSON Stylus Photo R360 Series] C:\Windows\system32\spool\DRIVERS\x64\3\E_FATIBOE.EXE /FU "C:\Windows\TEMP\E_S7274.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [Creative MediaSource Go] "C:\Program Files (x86)\Creative\MediaSource5\Go\CTCMSGoU.exe" /SCB
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Global Startup: NETGEAR WN111v2 Smart Wizard.lnk = C:\Program Files (x86)\NETGEAR\WN111v2\WN111v2.exe
O9 - Extra button: (no name) - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (no file)
O13 - Gopher Prefix:
O23 - Service: Roxio SAIB Service (9734BF6A-2DCD-40f0-BAB0-5AAFEEBE1269) - Unknown owner - C:\Program Files (x86)\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\Windows\SysWOW64\CTsvcCDA.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files (x86)\NETGEAR\WN111v2\jswpsapi.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: KService - Kontiki Inc. - C:\Program Files (x86)\Kontiki\KService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RoxMediaDB12 - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\12.0\SharedCOM\RoxMediaDB12.exe
O23 - Service: Roxio Hard Drive Watcher 12 (RoxWatch12) - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\12.0\SharedCOM\RoxWatch12.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: ServiceLayer - Nokia - C:\Program Files (x86)\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

anpease

Out of ideas now...many thanks for your help Jemma-T,but still no joy...unless you have any other suggestions? Cheers!:)

anpease

Just me...apparently. I was wondering if it would make any difference if I ran XP on Virtual PC on my Windows 7 PC and tried from within there?

anpease

Nope,that didn't work either.

candtalan

A relative has been using tesco for grocery shopping for a couple of years but now the site will not accept the logon. She does not use Microsoft Internet explorer at all and does not want to. Her browser is Firefox, Even with all updates to Firefox and associated stuff, - no joy. Tried different browsers too, google chrome, and Opera.

It looks like goodbye Tesco!

She is now setting up a shopping account with another store.....

davidjwest

Anyone else using Windows 7 and able to use the Tesco site? Wonder if it's an OS related issue.