Can't connect to Tesco website

Jemma-T

I sent the OP a link to a dirt cheap BT router. Always worth holding on to old routers for testing and emergencies.

Carboots are best but eBay is also good.

BT should be wanting to solve the problem by looking at the router's stats but BT have no idea and would better sticking to installing phone lines.

anpease

I just installed the BT Voyager 210 and it has made no difference. The Tesco website will still not load.

Jemma-T

anpease wrote: »

I just installed the BT Voyager 210 and it has made no difference. The Tesco website will still not load.

Can you plug in another laptop/PC to try now?

Also, go get HiJackThis http://free.antivirus.com/hijackthis/ and paste the Notepad file here for us to see what's running.

ShillyShally

I had a similar problem a while back with the Tesco site, particularly the internet phone site. It turned out, after hours of fiddling about, that O2 had changed my IP address to a new one that Tesco had blocked as being a non-UK one. (I don't have a static IP incidentally).

Might be worth considering

Jemma-T

Also try going via 212.140.185.177

Type those numbers in your address bar and hit enter.

Tesco could be blocking your IP address (do not post that here) but it's rather unlikely but you may be able to force a change to your IP address to test this. Saying that you did reach Tesco via that proxy (which changes your IP address).

Also, have you tried logging into Tesco on an entirely different machine at a different place?

See how you get on.

anpease

I still have my old PC with XP on it,if I re-connect that one then it works fine and Tesco loads up okay (which is what I'm having to do once a week at the moment). that one works with the wireless BT Home Hub as well.
Tried typing in IP Address on new PC,but with same problem.
Hijack file as follows:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 15:17:02, on 30/03/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Running processes:
C:\Windows\System32\spool\drivers\x64\3\E_FATIBOE.EXE
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Creative\MediaSource5\Go\CTCMSGoU.exe
C:\Program Files (x86)\NETGEAR\WN111v2\WN111v2.exe
C:\Program Files (x86)\AVG\AVG9\avgtray.exe
C:\Program Files (x86)\Ascentive\ActiveSpeed\AS.exe
C:\Program Files (x86)\Roxio 2010\5.0\CPMonitor.exe
C:\Program Files (x86)\BitComet\BitComet.exe
C:\Program Files (x86)\IncrediMail\Bin\IncMail.exe
C:\Program Files (x86)\IncrediMail\Bin\ImApp.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\TrendMicro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Micr\Main,Default_Search_URL =
LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http:
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files (x86)\BitComet\tools
\BitCometBHO_1.4.1.10.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files
(x86)\AVG\AVG9\avgssie.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java
\jre6\bin\jp2ssv.dll
O3 - Toolbar: MP3Bar - {F6BD6330-76F8-44d9-B775-87614E2D8374} - C:\Program Files (x86)\Fiesta Download Manager
\mp3bar.dll
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [ActiveSpeed] C:\Program Files (x86)\Ascentive\ActiveSpeed\AS.exe -b
O4 - HKLM\..\Run: [jswtrayutil] "C:\Program Files (x86)\NETGEAR\WN111v2\jswtrayutil.exe"
O4 - HKLM\..\Run: [CPMonitor] "C:\Program Files (x86)\Roxio 2010\5.0\CPMonitor.exe"
O4 - HKCU\..\Run: [EPSON Stylus Photo R360 Series] C:\Windows\system32\spool\DRIVERS\x64\3\E_FATIBOE.EXE /FU "C:
\Windows\TEMP\E_S7274.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe
\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [Creative MediaSource Go] "C:\Program Files (x86)\Creative\MediaSource5\Go\CTCMSGoU.exe" /SCB
O4 - HKCU\..\Run: [Google Update] "C:\Users\Booms\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [DriverCure] C:\Program Files (x86)\ParetoLogic\DriverCure\DriverCure.exe -scan
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files (x86)\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Global Startup: NETGEAR WN111v2 Smart Wizard.lnk = C:\Program Files (x86)\NETGEAR\WN111v2\WN111v2.exe
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files (x86)\BitComet
\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files (x86)\BitComet
\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files (x86)\BitComet
\BitComet.exe/AddAllLink.htm
O9 - Extra button: (no name) - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (no file)
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files (x86)\BitComet\tools
\BitCometBHO_1.4.1.10.dll/206 (file missing)
O13 - Gopher Prefix:
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files (x86)\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Roxio SAIB Service (9734BF6A-2DCD-40f0-BAB0-5AAFEEBE1269) - Unknown owner - C:\Program Files
(x86)\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file
missing)
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG
\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG
\AVG9\avgwdsvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\Windows\SysWOW64\CTsvcCDA.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file
missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file
missing)
O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files
(x86)\NETGEAR\WN111v2\jswpsapi.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: KService - Kontiki Inc. - C:\Program Files (x86)\Kontiki\KService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:
\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe
(file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file
missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows
\system32\lsass.exe (file missing)
O23 - Service: RoxMediaDB12 - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\12.0\SharedCOM
\RoxMediaDB12.exe
O23 - Service: Roxio Hard Drive Watcher 12 (RoxWatch12) - Sonic Solutions - C:\Program Files (x86)\Common Files
\Roxio Shared\12.0\SharedCOM\RoxWatch12.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe
(file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file
missing)
O23 - Service: ServiceLayer - Nokia - C:\Program Files (x86)\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe
(file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe
(file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe
(file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files
(x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows
\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe
(file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file
missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file
missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows
\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem
\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program
Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 9087 bytes

alanwsg

I see in an earlier post you say you have AVG installed.
I (and others) have had big problems with AVG9 interfering with web browsing, I've had to uninstall it and switch to Avast!.
Might be worth trying.

http://forums.avg.com/gb-en/avg-free-forum?sec=thread&act=show&id=38623

http://forums.avg.com/gb-en/avg-free-forum?sec=thread&act=show&id=35781

Fire_Fox

anpease wrote: »

I am trying to find another modem that I can borrow to try it out,but the router worked fine for the last year on my old computer?
I have tried IE8,Firefox,Opera and Google Chrome but have the same problem with all of these.
Will come back when I can test a different modem.

Not sure if this is relevant as I am far from an expert but I have two lappys, old one running XP and new running Windows 7. The Windows 7 one wouldn't work properly with my router wirelessly but would with a wired connection. When I say properly, the lappy would connect to the router and the router to the net but not the lappy to the net - I could update my virus protection but not use Google!! :huh: Had to change the DNS server to make it work wirelessly: the PlusNet guy said there is a problem with Windows 7 and some routers.

Doc_N

Fire_Fox wrote: »

Not sure if this is relevant as I am far from an expert but I have two lappys, old one running XP and new running Windows 7. The Windows 7 one wouldn't work properly with my router wirelessly but would with a wired connection. When I say properly, the lappy would connect to the router and the router to the net but not the lappy to the net - I could update my virus protection but not use Google!! :huh: Had to change the DNS server to make it work wirelessly: the PlusNet guy said there is a problem with Windows 7 and some routers.

That's interesting - could explain why I'm unable to get my Nokia 5530 to work with a Wi-Fi signal from a Belkin router. It sees the Wi-Fi OK but won't connect to it - even with all the security taken off. Odd thing, though - the netbook works fine with the signal from the router.

Jemma-T

Yes, as others have said dump AVG. I recommend that for anyone on genuine XPSP3, VistaSP2 and Windows7. These programs have very big changes since AVG came along and I think AVG (and other apps to be fair) struggle now competing and living with with the inbuilt security of Windows.

You aught to have only one antivirus and I recommend (for most people) the free www.microsoft.com/security_essentials This from Windows of course so has many many millions of testers (ie users).

==========================

Anyway, back to the original post.

We now know the problem lays squarely with the computer. Very little doubt about that (so far).

Get AVG off using the removal tool (you seem to have a 64bit system) http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe or 32bit/ http://download.avg.com/filedir/util/avg_arm_sup_____.dir/avgremover.exe This removes EVERYTHING usually including settings which may be important.

When you remove AVG make sure you already have MSE on your desktop ready to go and be off the Internet (unplug your router from the mains) before removal. Restart too before installing MSE. Plug your router back in as MSE will want to update,

As for your HiJackThis, there's quite a bit of crapware on there and since you installed it I'd say leave it alone (cos you'll just put it right back on). If removing AVG doesn't solve the problem then I'll recommend some other things to kill.

See how you get on