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l18amd wrote: »
Me and my mum had gone through the process of finding insurance for our new car which we share. we found a relevant quote with the company RCIB which is an insurance broker. we proceeded to purchase the quote online and put in our bank details immediately as soon as our bank details had been completed and submitted and payment was taken and a screen came up saying they would contact us to CONFIRM THE QUOTE. it also stated that there was no insurance in place until they had contact us. The insurance wasn't due to come into force until 07.01.2013
because of lack of time i called them instead so we could get it all settled and out of the way before new year!
I was horrified when i called them that they said we could not use the new claims earned because it was earned on a different car (i had never heard of this before does that mean when ever you get a new car you lose your no claims?) the man on the phone was rude unprofessional and not helpful at all because he said we couldn't use our no claims the quote increased in thousands of pounds. I immediately at this point caught on this was a scam and asked for a refund! they advised they would charge us a cancellation fee of 65 pounds my obvious reply was "for what??????" there hasn't be anything confirmed yet that's why we are on the phone!!! and the gentleman was determined that he was charging this cancellation fee. I reminded him that what it said on there website was THEY WOULD CONTACT US TO CONFIRM THE QUOTE AND NO INSURANCE WAS IN PLACE UNTIL THEY CALLED U ! i also reminded him that this was on the 28th of December and we didn't quote for the insurance to start until the 07th of Jan,
i then said i wasn't saying anymore till i had taken some advise. he then said he wanted to know what to do with deposit and i said i wanted it back in full and he said he wanted me to confirm i wanted a refund less there cancellation fee!! which to me was trying to get me to accept the cancellation fee which i have not done....
i came off the phone and was horrified to further find this post
CAN ANYONE HELP ME PLESE
soozalish wrote: »
i had an email with the propasal forms ect and there was one for RCIB insurance brokers, one for premium credit and one for sabre car insurance?! confused much?!
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