£20 Note Seized by Co-op - Refuse to take details or provide reciept

pendulum

I wouldn't rest until they gave you a genuine £20 back because they failed to give you a receipt at the time with the serial number written down and also failed to allow you to take the note back and make such a note yourself. You therefore cannot be sure that the note you gave them is the same as the one they may now send away for official testing.

They handled this very unprofessionally so they deserve to lose out.

misssarahleigh

pendulum wrote: »

I wouldn't rest until they gave you a genuine £20 back because they failed to give you a receipt at the time with the serial number written down and also failed to allow you to take the note back and make such a note yourself. You therefore cannot be sure that the note you gave them is the same as the one they may now send away for official testing.

They handled this very unprofessionally so they deserve to lose out.

I Agree. Technically they cannot prove the note was fake as they cannot prove what note was handed to the cashier as they have no record. which would mean they cannot dispute as they have no evidence. the one they hand in (if the do) may not have been the correct one. Therfore, quite serious if looked at on a national scale. If they can't prove the note that came from my friend was fake (as there record keeping in nil), they should pay it back.

epatolles

nothing useful to add really! just another shining example of how badly trained the majority of shop workers are these days... not to mention their manners!!

If you get no joy you could always imply to customer services that the shop assistant and manager have some kind of scam on... who knows - they might have?

McKneff

misssarahleigh wrote: »

My plan is as follows:

1. Reply to the BOE and take him up on his offer to speak with the Co-op
2. Call the lady from the Co-op who i made a formal complaint to and see what action she has taken
3. Telephone the police to ask if this money has been handed over

I personally want all members of staff involved investigated as i believe their actions were shocking and a great deal short of even basic customer service and

If it is not policy to hand a reciept out at the Co-op for this matter i want to hopefull make it standard practice. Even if one person recieves their money back due to their details being taken and the note misidentified as a fake i feel my time will be worth while. I know very few people who can have £20 removed from their purse/wallet without feeling the sting.

I really think youre going ott on this one and to be honest whats all this 'I'
business.

Its your friend who's business this is. Support her by all means but stop getting yourself uptight about it.

Dont get me wrong, i understand why youre doing it but its not worth the stress your going through.

misssarahleigh

McKneff wrote: »

I really think youre going ott on this one and to be honest whats all this 'I'
business.

Its your friend who's business this is. Support her by all means but stop getting yourself uptight about it.

Dont get me wrong, i understand why youre doing it but its not worth the stress your going through.

I suppose i'm saying 'I' as in 'the consumer'. Although this is one case i'm fairly sure this is not the first time it's happened. There seems to be a big black hole in policy regarding these perticular circumstances.

I'm not getting worked up, more empowered by the idea that maybe by my kicking up a fuss there can be some change's.

Maybe, if details were taken as standard there is a small percentage of people who would recieve their money back after it turned out their money was legally valid. (as it is, the only way i see the process working is that the Co-op would recieve the money back and kept it)

Maybe, if details were taken police would be able to more easily trace people who were knowingly handing over forged notes. Also works as a deterant if you know thats what happens.

It may happen to me in the future or may not. But it clearly happens to everyday people who i'm sure cannot afford to lose £20. I see this as a good enough reason for giving a bit of a fight.

Nothing was ever changed for the better because it was easy to do, but because it was the right thing to do

McKneff

Nothing was ever changed for the better because it was easy to do, but because it was the right thing to do

Well said and let us know how you get on.

misssarahleigh

McKneff wrote: »

Nothing was ever changed for the better because it was easy to do, but because it was the right thing to do

Well said and let us know how you get on.

I shall do.

hollydays

But at NO point have the co op denied they took it off you. It's surely all conjecture about what might happen next.Yes,they were being bloody minded in not giving you a receipt-perhaps they have never been asked before.I know shop staff are told they can confiscate counterfeit notes,but then I have never heard shop staff being told what they should do next (most people who proffer counterfeit notes tend to slope off without much argument!)Perhaps the shop manager knew the note probably wasn't counterfeit and didnt want to have to put anything in writing,to cover up the !!!!-up.

misssarahleigh

hollydays wrote: »

But at NO point have the co op denied they took it off you. It's surely all conjecture about what might happen next.Yes,they were being bloody minded in not giving you a receipt-perhaps they have never been asked before.I know shop staff are told they can confiscate counterfeit notes,but then I have never heard shop staff being told what they should do next (most people who proffer counterfeit notes tend to slope off without much argument!)Perhaps the shop manager knew the note probably wasn't counterfeit and didnt want to have to put anything in writing,to cover up the !!!!-up.

I think thats the problem. The law says you can take it, what to do after etc but at no point addresses the consumer.

I personally think it would be a wounderful little profit for those cashiers who know this. Pick on the ones you believe will not 'make a fuss' and you can make a nice little profit with the consumer again getting ripped off.

I don't see this as a large problem to correct, i just believe it has been somewhat overlooked.

Although the Co-op have not denied it, they have made it impossible for it to be returned in the event it's legal. Without any proof it is word against word.

hollydays

misssarahleigh wrote: »

I think thats the problem. The law says you can take it, what to do after etc but at no point addresses the consumer.

I personally think it would be a wounderful little profit for those cashiers who know this. Pick on the ones you believe will not 'make a fuss' and you can make a nice little profit with the consumer again getting ripped off.

I don't see this as a large problem to correct, i just believe it has been somewhat overlooked.

Although the Co-op have not denied it, they have made it impossible for it to be returned in the event it's legal. Without any proof it is word against word.

I think your imagination is working overtime.
I do not see how the coop have made it impossible for it be returned.Have they said they wont return it?

The Manager was called,I doubt she is in collusion.You are already pre-supposing they may lie.You are putting the cart in front of the horse.You cant legislate for everything,though I agree their treatment of you was rude in refusing a receipt.