tescos glitch 3 for £2 on shampoos

mmmkbb

oh Bindibabe pls pls do this

mmmkbb

ausmummy wrote: »

For people who are having problems my tactic was to call them back and just speak to a different CS and not mention anything about any previous calls. I asked what was the status with my refund in a calm friendly manner (say this even if nothing has been offered yet). The CS looked at my order and I said 'oh I think someone must have made a mistake there should be a refund of ££££'. I told them what to refund.

My approach is to TELL them what should be done rather than ASK (but nicely).

I read that someone had been told a note had been put on their account about 9 items. I had this refund first. Call back and be blahsay about it and say it was a mistake while quickly moving on to I should have had £££ refunded. If you want add the delivery on to the amount. If you need to mention delivery charges again tell them you should have this refunded, don't wait for them to offer it you.

If you sense CS is looking in to it too much or it's not going your way just say I've got to just do someting I'll call you back and try a different CS. As wrong as it is, it really does depend on who picks up the phone.

Sorry for the long post and I know it's easier to say than do but it does work.

i might try this when that KEVIN is off shift
he put a note on my account ( one of the CS read it aloud to me ) saying that i can only be allowed 9 items, no more further

~daisy~_2

for peeps saying you have had your refunds - is that money back in your accounts or just confirmation emails stating the refund amounts ?

xx

ausmummy

~daisy~ wrote: »

for peeps saying you have had your refunds - is that money back in your accounts or just confirmation emails stating the refund amounts ?

xx

Mines just in email so I haven't touched my stash of JF yet.

kimmy393

confirmation - will take 3- 5 days to go in

lil_tiger

Bindibabe wrote: »

Any Commercial lawyers out there want to help me draft a standard Particulars of Claim? Surely it's breach of contract? The goods were offered and acccepted, so the contract was formed when the "confirm order" was pressed? May have to check the T's & C's.

Not been reading the last bit of this thread so not sure if its be said already.

Firstly Im not a commercial lawyer, but remember plenty from my degree as Im sure you do also....basic offer and acceptance via the internet is not (as you said) when you commit to buy online. As with any company offering goods/services you offer to buy the product (when you 'buy' the items online) then they need to accept the offer. The time of virtual acceptance varies between compaies. Usually the acceptance is when they dispatch the goods to you (and send the dispatch email), but I believe Tesco are different.

I have not ordered from them so it would be helpful if someone could show me the T&C's that are apparently somewhere on your acknowledgement email as I dont have access to them. I am led to believe that Tesco's acceptance of the order is on actual delivery, as this is when the customer authorises them to take payment (think this is as items they buy may vary in price, eg they cannot guarantee a price for a cut or meat etc).

With that explained, I would say the 'buyer' has accepted to pay the full price for the items (as they authorised their accounts to be debited the 'full' amount on delivery). I believe they were told the price of their shopping and asked to pay..... I therefore believe that is where the contract is formed....the buyer has paid the full price for the items delivered.

Regarding the refunds (to match the advertised offer) I think Tesco are well within their (legal) right to limit the cheap price per customer. (NOT THAT I AGREE WITH IT!!!!!). Earlier on in this thread I posted the legal basis on which they must give a full refund if the buyers wish to get their money back and return the goods. I do not think they legally have to honour the prices at all therefore the 9 products allowed will be a 'good will gesture'. (Just to reinforce I think this as the contract formation actually takes place on delivery, when the buyer signs for the items at the full price, not at the offer price)

I know thats not what many of you want to hear, and I do hope you all manage to sort it out. As I said Im NOT a commercial lawyer and therefore could be wrong (wouldnt suprise me!!!) but they are my thoughts on the situation. I definitely do not agree with Tesco's handling of the situation and think their CS dept need a serious lesson in manners and keeping customers! :beer:

ausmummy

Oh and remember all the CS you speak to are at the same level. Emails say customer manager (or something manager) but thats just their title as they still have to get amounts authorised. Any CS you speak to can also cancel refunds regardless of who originally did it. I know this because I had this done when their was a mistake. So if they can cancel refunds I'm sure they could take notes off if you explain to a nice CS that he didn't understand properly.

Also I had two seperate refunds. One for the 9 items that I said ok to and then called back to said they should have done the full amount. So I told them to do a second for the rest.

Sorry I know I'm going on but these posts annoy me about what's happening and just trying to give info on what I've learnt. When you speak to CS get their user ID or log ID whicher they call it. This is two letters and two numbers. This makes them easier to find if you get a nice one and you want to speak to them again (or complain about them).

ausmummy

lil_tiger wrote: »

Not been reading the last bit of this thread so not sure if its be said already.

I have not ordered from them so it would be helpful if someone could show me the T&C's that are apparently somewhere on your acknowledgement email as I dont have access to them. I am led to believe that Tesco's acceptance of the order is on actual delivery, as this is when the customer authorises them to take payment (think this is as items they buy may vary in price, eg they cannot guarantee a price for a cut or meat etc).


On my email confirmation it just gives this link for T&C

http://www.tesco.com/termsandconditions/termsconditionsGroc.htm

Kaos_2

lil_tiger wrote: »

Not been reading the last bit of this thread so not sure if its be said already.

Firstly Im not a commercial lawyer, but remember plenty from my degree as Im sure you do also....basic offer and acceptance via the internet is not (as you said) when you commit to buy online. As with any company offering goods/services you offer to buy the product (when you 'buy' the items online) then they need to accept the offer. The time of virtual acceptance varies between compaies. Usually the acceptance is when they dispatch the goods to you (and send the dispatch email), but I believe Tesco are different.

I have not ordered from them so it would be helpful if someone could show me the T&C's that are apparently somewhere on your acknowledgement email as I dont have access to them. I am led to believe that Tesco's acceptance of the order is on actual delivery, as this is when the customer authorises them to take payment (think this is as items they buy may vary in price, eg they cannot guarantee a price for a cut or meat etc).

With that explained, I would say the 'buyer' has accepted to pay the full price for the items (as they authorised their accounts to be debited the 'full' amount on delivery). I believe they were told the price of their shopping and asked to pay..... I therefore believe that is where the contract is formed....the buyer has paid the full price for the items delivered.

Regarding the refunds (to match the advertised offer) I think Tesco are well within their (legal) right to limit the cheap price per customer. (NOT THAT I AGREE WITH IT!!!!!). Earlier on in this thread I posted the legal basis on which they must give a full refund if the buyers wish to get their money back and return the goods. I do not think they legally have to honour the prices at all therefore the 9 products allowed will be a 'good will gesture'. (Just to reinforce I think this as the contract formation actually takes place on delivery, when the buyer signs for the items at the full price, not at the offer price)

I know thats not what many of you want to hear, and I do hope you all manage to sort it out. As I said Im NOT a commercial lawyer and therefore could be wrong (wouldnt suprise me!!!) but they are my thoughts on the situation. I definitely do not agree with Tesco's handling of the situation and think their CS dept need a serious lesson in manners and keeping customers! :beer:

I'm not in any way law trained but as you've probably seen have spent years learning what I can about consumer things...

I don't think the contract is made when they deliver because:

They take the money for the order when the goods are picked. The money is taken by the store at that time and your goods may not be delivered for another 18 hours. The reason I say 18 hours is that I believe the goods for the day are picked any time from 5am on the day of delivery and are delivered up until 11pm at night so 18 hours is the worst case scenario. If they are taking random amounts (it is random when you expect to pay £16 and are charged a whopping £127) from your card up to 18 hours before you actually sign to say they may do so then surely that is illegal! :eek:
Also, and this is only on someone's word of course, but I would hope that it would be a question they are asked regularly and would know the answer to... when I SPECIFICALLY asked my delivery driver what I would be signing for when mine arrived he said it was to show that he had delivered the goods. I then asked SPECIFICALLY whether that could be used in ANY way to prove that I had accepted the goods at the price on the bit of paper he gave me and he assured me that no, definitely not, he was just a driver and had absolutely nothing to do with payment.
This was further confirmed by the manager at CS who dealt with my refund, I told her I was terrified that he had been mistaken and that I could have inadvertantly signed an agreement to the price and she said certainly not.

In addition, several people on here have reported drivers turning up with no paperwork, but they still took a signature for delivery. Those people could have been signing thousands of pounds away if that was the case :eek:

Kaos_2

Quote from the T&Cs linked to by ausmummy (thankyou, saved me a job, I was just off to check my confirmation email for that link)

"Authority for payment must be given at the time of placing your order. You will not be charged until your order is ready for dispatch."

That def doesn't suggest that you authorise payment at the door, quite the opposite I think? Although knowing Tesco....